Marshal Mize Ford

My buying experience at Marshall Mize Ford surpassed all other transactions at any other auto dealer. The staff is first rate especially my salesman, Kris Stedman. He answered all my questions and concern other transactions at any other auto dealer. The staff is first rate especially my salesman, Kris Stedman. He answered all my questions and concerns in a very timely manner. The typical high pressure sales of most dealerships is nonexistent at Marshall Mize. If a new ford vehicle is in your future, give Kris a call. You won't be disappointed. More

Several months ago I bought a for explorer and traded in my much loved thunderbird of ten years. After having the car for a while I decidednit was a little too much car for me and went back down to marshal my much loved thunderbird of ten years. After having the car for a while I decidednit was a little too much car for me and went back down to marshal mize to purchase an escape which was really the car I wanted to purchase in the beginning but there wasn't one available so much to my pleasNt surprise they had just the model I wanted the other day. I am very pleased with my new car and had a very good experience with all the people at marshal mize who helped me through yet another car buying experience. Thank you, Dorothy Schmissrauter More

Overall I had a very good experience. Very satisfied with the sale and my new car. Greg also helped me a lot and was very nice the sale and my new car. Greg also helped me a lot and was very nice More

Both salesmen were very informative and I was treated with the upmost respect. The experience was great. I was not pressured in any way and look forward to further association. with the upmost respect. The experience was great. I was not pressured in any way and look forward to further association. More

The car I wished to purchase was located in Chatanooga, Tennessee. I live near St. Louis, Missouri but Kris Stedman at the dealership made everything so easy! I asked him to take some extra pictures for me Tennessee. I live near St. Louis, Missouri but Kris Stedman at the dealership made everything so easy! I asked him to take some extra pictures for me of the car, he did without hesitation! He kept me informed all along the way even though he is really busy. My calls were answered promptly and he always got right back to me. Thanks Kris for all your help, I love my new car! Vita K. Forbeck More

Great job and great customer service! In and out in short time. Got a great deal on my trade as well. Will be back again!! time. Got a great deal on my trade as well. Will be back again!! More

They have great customer service and the staff is really friendly. Kris answered every question we asked no matter if we called or texted him, he was really prompt on getting back to us. The quality of work friendly. Kris answered every question we asked no matter if we called or texted him, he was really prompt on getting back to us. The quality of work is great they do everything they can to get you what you want. Overall the experience was great. I would definitely recommend this dealership first before going to another one!! More

I custom ordered a ahelby gt500. Which finally arrived after a long wait during which I was a relentless pest to salesman.during entire procedure parker was very professional and I could not be more pleas after a long wait during which I was a relentless pest to salesman.during entire procedure parker was very professional and I could not be more pleased with the car or the delivery. Thanks marshal mize More

I was in the process of transferring a lease of my 2012 Ford 150 I leased from Marshal Mize in June of 2012. I was sent a notice from Ford Credit stating the transfer was approved and that several signatu Ford 150 I leased from Marshal Mize in June of 2012. I was sent a notice from Ford Credit stating the transfer was approved and that several signatures were required on various documents to finalize the transfer. One of these documents required that the originating dealer initial and sign as the lessor. On April 13’Th, I entered the dealership and started speaking with Phil Dyer, the General Sales Manager. After a brief explanation of what the documents were for, Phil’s belligerent attitude began. At first, he was simply curt and slightly inconsiderate in his speech, stating things like, “I don’t care what it’s for, I’m not signing this.” After a few moments, he became outright hostile in his speech and body language and I honestly felt like I was being treated as if I were trying to do something illegal in asking for the dealership to sign the paperwork. I can certainly understand that they needed to verify what the paperwork was for but there was absolutely no desire what-so-ever displayed to help me understand why he was refusing to sign, and the only answer I got from him was that “I don’t care what you say, there’s no way I’m signing this” All of these actions and statements were made in front of multiple employees and customers. I asked to speak with the GM, and he stated he WAS the GM, which wasn’t the case. All in all, nothing was done that day and I left. I went back to the dealership the following Monday (April 15th) and again spoke with Phil Dyer. At first he seemed calm and got Ford Credit on the line while I stood waiting. At one point, he said something to the rep on the phone that didn’t apply to me and I started to interject that what he said wasn’t correct, but before I spoke 3 words, he stuck his hand in my face and said “you need to be quiet”. I was flabbergasted, never in my 36 year have I ever been treated with such complete disrespect from a company of which I was a customer in good standing with. I never-the-less tried to speak again and he told the rep to hold on while he turned to confront me. He then stated, “Look, you need to keep your mouth shut! Don’t say one more word or you can just take this paper work and leave.” Again, I was astounded that this man was treating me this way, all the while, several employees (who were glancing nervously my way during the whole situation) and other customers were well within earshot. I opened my mouth to try and again explain that he needed to look at some of the other information on the paperwork, and he turned away from me, got on the phone with the Ford Credit rep, and told them he would have to call them back. At this point, he slammed the phone down and turned to confront me again and stated, “Listen very closely, you need to keep your mouth shut…don’t say another word….if you want our help you are going to stand there and keep quiet. Now I’m going to have to go back to a private office to call these people back just so I can get some quiet! Do you understand what I’m saying?” At this point, I simply stared at the guy…I was way beyond being upset, I was simply amazed. He then left me standing at the service counter while he walked away to an office in the back I presume. After about 10 minutes, he came back, stuck his hand out for the paperwork, and initialed on the line, and said, “There”. At this point, I would like to say that at no time during this whole situation did I ever raise my voice, become rude, or act in any way that would be confrontational. There were plenty of people around that could attest to this. To continue, after he handed my paperwork back to me, I told him I would like to speak to the General Manger. At first, he pointed at himself and said, “I AM the General Manager.” I said, “Not a General Sales Manager, the General Manager, the one sitting in that office.” I pointed to the office where the general manager sat. He replied, “That’s not going to happen” I said, “So you mean to tell me you’re going to refuse me the ability to speak to your General Manager?” He then said, “I own part of this dealership and he’s my brother, so it’s not going to do any good.” I said, “Well I would like to speak to your brother then.” He then walked in the General Manager’s office, closed the door and spoke to Todd Dyer, the General Manager for about 5 min before coming back out and stating that I could go on in. The meeting with Todd Dyer was as expected. Although, he was pleasant and respectful in his communication with me I never got any apologies from him, or even admissions that things should have been handled differently, just that he “wasn’t here or didn’t observe” what happened so he can’t make any statements concerning the events or conversations had between Phil Dyer and myself. The closest thing to even admitting something awry had taken place, was a blanket statement that “people sometimes make mistakes”. At the end of the conversation I simply said that I would like either one of two things. A simple apology because of the way I was treated, or his district manager’s contact information. He stated that an apology wasn’t going to happen, and that he would take my information down and send me his district manager’s information. I’m not holding my breath on ever getting that information from him. Normally, I would brush situation like this off and move on, but as I stated about, I have NEVER been treated with such animosity, insincerity, hostility, and outright rudeness as I have been treated by this dealership, and I feel like this situation must be made aware of so that others can possibly avoid the extremely unpleasant experience that I went through. More

This was my second time buying from Kris. He was great, and so was the deal. I definitely would recommend Kris and the dealership. The people were friendly and easy to deal with. I hate wasting time, but and so was the deal. I definitely would recommend Kris and the dealership. The people were friendly and easy to deal with. I hate wasting time, but we did everything very quickly and I was well taken care. More