Marshal Mize Ford

Sorry! I was interested in a vehicle listed on the Marshal Mize website and on Car Guru. I filled out the internet forms and was contacted by the dealer to s I was interested in a vehicle listed on the Marshal Mize website and on Car Guru. I filled out the internet forms and was contacted by the dealer to set up a test drive. I scheduled my job to be able to test drive two days later. Today I recieved in formation from the dealer that the vehicle had been sold even before I saw it on the internet. I know there is a disclaimer about the accuracy of the vehicles in stock but, this vehicle was sold and should not have even been available to have a person call me to set up the test drive. Maybe just a ploy to get potential customers in the door and now I am sure more customer would like to hear about your negligent business practices. More

Best and easiest car buying experience I've ever had My salesman (Eddie Ackerman) and I found the perfect truck for me after searching the lot. In and out in less than 2 hours....Excellent service!!! My salesman (Eddie Ackerman) and I found the perfect truck for me after searching the lot. In and out in less than 2 hours....Excellent service!!! More

Great Customer Service All staff were very courteous and friendly. They emphasize how much they appreciate your business. Eddie Ackerman spent extended time with me demonstr All staff were very courteous and friendly. They emphasize how much they appreciate your business. Eddie Ackerman spent extended time with me demonstrating how to use the computerized features of the vehicle and has followed up after the sale to insure that all is satisfactory and that any questions or issues were addressed. More

Mike Hicks was AWESOME! !! I purchased a used civic about 7 weeks ago. Had a great experience then. But this morning My ac compressor went out while driving home. I called and s I purchased a used civic about 7 weeks ago. Had a great experience then. But this morning My ac compressor went out while driving home. I called and spoke with Mike Hicks. He was very professional and super nice. He sent a tow truck to get my car made the repairs and only charged half Cost of parts and no labor charges. More

This place will jerk you around every chance they get I visited this dealership twice within the last three weeks looking to trade in my 2014 Dodge Ram. I know I am $4500.00 upside down in negative equity I visited this dealership twice within the last three weeks looking to trade in my 2014 Dodge Ram. I know I am $4500.00 upside down in negative equity, and I told the salesperson this. The only thing I could really buy without my payments going crazy would be a used truck maybe a couple of years older. (I'm looking for a 4 wheel drive-nothing special). I picked one out (2013 F 150) late the Saturday before New Years. Came back on Monday and someone else had bought it. Ok, so I shopped around a few days then Max the salesperson calls me and says they have another 2013 F 150 he thinks they can sell me at the payments I need to stay at. After we drive it, of course I'm told they can't get me the deal I need, BUT, they have a 2013 Dodge they can definitely make the deal I need. After waiting around another hour, now they can't make this deal even though this truck is over $7,000.00 cheaper than the first one I looked at because "we're only making $700.00 on this deal". On a $26,000 truck? Come on Mize. Ha Ha. Do they really think there are people stupid enough to believe this crap? Or, unfortunately, maybe there are. I am 54 years old and have bought at least one vehicle at every lot in the Chattanooga area.....except at Marshall Mize. This dealership is a poster child for everything that is wrong with the car buying experience. Run far, run fast from this dump. More

Very helpful and informative. They spent the time to help me look at and compare new and used trucks. Eddie then helped me decide which truck and I left feeling that I got what I n They spent the time to help me look at and compare new and used trucks. Eddie then helped me decide which truck and I left feeling that I got what I needed at a very good price. More

Smooth sale Flew down from Illinois to pick up a car after dealing with Dylan over the phone for a few weeks prioir. Nothing bad to say about the whole sale! Ever Flew down from Illinois to pick up a car after dealing with Dylan over the phone for a few weeks prioir. Nothing bad to say about the whole sale! Everything went very smooth, from him picking me up at the airport up until I drove out of the dealeship that day. Couldn't be happier, thanks again! More

New car purchase I bought a used(program) car, 2012 Ford Fusion, about 3 years ago from Patrick Owensby at Marshal Mize Ford. Fell in love with it! Wanted to upgrade, I bought a used(program) car, 2012 Ford Fusion, about 3 years ago from Patrick Owensby at Marshal Mize Ford. Fell in love with it! Wanted to upgrade, bought a new 2016 Ford Fusion. Patrick did an excellent job working his magic! Great experience with him and the rest of the team there! More

Marshal mize ford Had a really good experience buying our new 2015 f150. Stop in and ask for Eddie Ackerman , he will work hard and treat you right. Had a really good experience buying our new 2015 f150. Stop in and ask for Eddie Ackerman , he will work hard and treat you right. More

Terrible Service Upon taking my Expedition to the Marshal Mize Ford dealership to check out a minor problem before it became a major problem, I was told that they were Upon taking my Expedition to the Marshal Mize Ford dealership to check out a minor problem before it became a major problem, I was told that they were terribly backed up and that repair could take as long as a week. I was encouraged to make an appointment for a future data. I made the appointment for 3 weeks out with the assurance that they would get to it at the appointed time. I dropped off the vehicle on the appointed day and was cautioned that depending on what they found, it might take several days to fix. Giving them the benefit of the doubt I waited for 7 days before calling to check on the status. They had not even looked at the problem much less fixed it. I was given lots of excuses about their backlog... But 4 weeks? Give me a break. I took my vehicle to another Ford dealership where they could get to it tomorrow. I will not be going back to Marshal Mize Ford. More