Marshal Mize Ford

New Car Purchase Parker was very helpful in my purchase decision. He worked to get me in the car I wanted while also staying within my budget. Overall the process went Parker was very helpful in my purchase decision. He worked to get me in the car I wanted while also staying within my budget. Overall the process went quickly and smoothly. Couldn't have asked for a better experience. More

Zach Carter-Service Rep Anytime I have a problem with my car or it just needs routine maintenance I ALWAYS call Zach. He is always friendly and gives me the best advice on wh Anytime I have a problem with my car or it just needs routine maintenance I ALWAYS call Zach. He is always friendly and gives me the best advice on what to do to keep my car in good shape. I have recommended to many of my friends, family and colleagues to contact him for service even if they did not get their vehicle there. They would be very happy they did. More

Misleading Service at Marsall Mize FORD in Hixson TN. Misleading Service at Marsall Mize FORD in Hixson TN. Beware of the BAD Service department,2009 Ford F150 1. Service Advisor – Greg Kraft 2. Misleading Service at Marsall Mize FORD in Hixson TN. Beware of the BAD Service department,2009 Ford F150 1. Service Advisor – Greg Kraft 2. Vehicle Inspection performed by Patmor James LIC# xxx 3. Invoice # xxxxx. 4. My truck was brought in to check the transmission for erratic shifting. 5. I was informed by the Service Advisor that my truck had High miles and wanted to know how long I had planned on keeping it 3 months another year. ( He is a service advisor not the car salesman. I am there for service for my truck and not to buy a car/truck,) I was told there was no code issues and the first step would be to Remove the pan and check the valve body inspection or if planning to keep the truck longer to replace the transmission with a remanufactured one and transmission cooler also to keep a 3yr warranty on the transmission. 6. So I request to the service advisor that I would like to have the PCM and TCM software load updated with the latest software codes. And make sure the transmission fluid is full. The Service advisor contacted me and said the truck was ready. Picked up my truck and drove it home. 7. Note: On my receipt it shows mileage in and out and my truck was not driven. So how do you know what is wrong. 8. So I took the 2009 F150 to a local shop and they look at it. I was very surprised to find out that my trucks transmission was 3 ½ quarts low and when was driven with the computer hook to it did have code issues 3 of them. They corrected the the codes and removed the pan and found no issues and did a transmission tuneup and I have no issues. 1800 miles on it. 9. Now If the service department at Marshall Mize Ford done their job and followed there Manual or whatever they used Checkout form. They would have found the issue the first time. I feel like everything they told me was misleading, Fraudulent trying to sell me things that are not needed. Because this dealer has a very poor service department. What about code of ethics? Polices? 10. So I’m out xxx.00 for Marshall Mize for the Software updates and a rental car for that week for xxx.00 and the local transmission shop xxx.74 dollars and another rental car for xxx.00. And now I’m out xxxx.73 for the service. It would have been less if the service department there new what they are doing. 11. I have filed reports with the BBB, Ford corporate, Consumer protection agency and more to come. More

My new car Everyone was very friendly and helpful. They answered any questions I had without hesitation. They made sure I was comfortable with my decision to buy Everyone was very friendly and helpful. They answered any questions I had without hesitation. They made sure I was comfortable with my decision to buy a new car instead of purchasing my lease car as I had intended. They explained the advantages of a new car over my lease car More

250 Whitehorse Great work to get the deal that I wanted! The truck is what my wife and I were looking for. Thanks to all the staff for seeing it through to the end. Great work to get the deal that I wanted! The truck is what my wife and I were looking for. Thanks to all the staff for seeing it through to the end. More

Great customer service Great staff friendly people helpful in any questions we had. Talked everything over before we decided to purchase so their were no hidden fees. So Great staff friendly people helpful in any questions we had. Talked everything over before we decided to purchase so their were no hidden fees. So far very happy about my experience. More

wonderful fair pricing, good stock and helpful sales people. Process was a little bit too long but a minor issue. would recommend this dealership to a friend or fair pricing, good stock and helpful sales people. Process was a little bit too long but a minor issue. would recommend this dealership to a friend or family. More

Friendly atmosphere, not too much pressure. Went to look at a used vehicle other than Ford. Sales person (Zach) listened to my critia and led me to a good deal. Satisfied. Went to look at a used vehicle other than Ford. Sales person (Zach) listened to my critia and led me to a good deal. Satisfied. More

Take your money and leave you hanging Worst buying experience ever. This place looks nice but it sucks. I should have went somewhere else. I left my vehicle there while driving their Worst buying experience ever. This place looks nice but it sucks. I should have went somewhere else. I left my vehicle there while driving their new explorer over night to see if I wanted to commit. When I returned the next day one of my tail lights was missing from my truck I left there. It was park in eyesight of the guard on duty. Not much for security there. Very shady people. The prices quoted the prior day where 2000.00 higher. Wow, they must have thought I wouldn't mind spending another 2000.00. After being there 4 hours and 31000.00 later I get taken out to my new explorer that was supposedly just detailed and ready. It was cleaner before they washed it. What a joke this location is. After many disappointments over a 2 day period I was ready to get out of there. The manager tried to give me a few oil changes to make up for their lack of service. I told no thanks keep them as they are worthless to me since I'll never came back. If you're interested in being treated poorly this is the place for you. More