Back

Marshal Mize Ford

Chattanooga, TN

4.9
1,339 Reviews
Contact Dealership

5348 Tennessee 153

Chattanooga, TN

37343

Directions

By Type

Showing 1,339 reviews

February 09, 2018

oil change every thing is outstanding at this dealer. I have been doing bus. with marshall mize for years & have always been happy with the service. bill nifong More

by red
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
service dept.
Feb 09, 2018 -

Marshal Mize Ford responded

THANK YOU RED :) Awesome review! We really appreciate your business and your feedback. Please let us know how we can help in the future with Sales, Service, Parts or Collision. We are here to serve you!

February 08, 2018

very easy dealings Have bought here before and always have received excellent service.We will be return customers as long as we can. Great sales personnel and finance pe More

by T&C 03
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
kevin line, Jimmy Anderson
Feb 09, 2018 -

Marshal Mize Ford responded

Thank you so much T&C for the wonderful review! Our entire team truly THANKS YOU for making us your local automotive dealer. Please know we are always here to help and always here to serve you. Enjoy your new vehicle and let us know how we can help in the future.

February 03, 2018

Good job Took truck in for oil and filter change. Service department showed me the dirty air filter and told me about the windshield wiper and asked me if I wa More

by Mike
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Stedman
Feb 05, 2018 -

Marshal Mize Ford responded

Thank you so much Mike for taking a minute to leave us your feedback. Our entire team Thanks you for allowing us to service your vehicle and to assure that your Ford runs for a long time in tip top condition. Please let us know what you need in the future, we are always here to help any way we can.

January 28, 2018

marshal mize ( FORD THAT IS ) the staff was very friendly, explained everything we needed, did not pressure us in anyway, our salesman zach stephens was very kind and very helpful More

by gerald37367
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
zach stephens
Jan 29, 2018 -

Marshal Mize Ford responded

Thank you so much Gerald for the great review! We truly appreciate your business and your feedback. Zach and all of our team here look forward to serving you again in the future. Enjoy your new vehicle and please let us know if we can help with anything in the future!

January 17, 2018

Fast and Friendly Fast and Efficient. Met the owner while I was waiting, Very nice guy. Plan to return to purchase a car for my wife. Keep up the good work! More

by Cathy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Parrow
Jan 18, 2018 -

Marshal Mize Ford responded

Awesome! Thank you so much Cathy for the great review. Mr.Dyer is always here meeting our amazing customers, he is as genuine as they come. So happy you got to meet the "boss" :) Our team looks forward to serving you again in 2018.

January 05, 2018

very satisifed with the product and the service the staff was very helpful. the truck is exactly what I was looking for and the price was what I wanted to pay. but does it come in a different color. More

by Dwub
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Owensby
Jan 08, 2018 -

Marshal Mize Ford responded

Thank you so much for the 5 star review!! We really appreciate your business and your feedback. If you ever need anything at all, please do not hesitate to let us know. Have a wonderful 2018, and enjoy your new truck.

Jan 18, 2018 -

Marshal Mize Ford responded

Thank you so much Dwub for the 5 star review. Our entire team appreciates your business and looks forward to serving you in 2018.

Jan 29, 2018 -

Marshal Mize Ford responded

Thank you so much for the great review Dwub! We really appreciate your business and your feedback. Have a great day and please let us know how we can help in the future.

January 03, 2018

Very disappointed Returned because of first experience was good. But second time around has left a bitter taste in my mouth. Traded a 2015 Taurus for a 2017. At first l More

by Blondie
Price
Recommend Dealer
No
Employees Worked With
Kevin Baskette
Jan 04, 2018 -

Marshal Mize Ford responded

Blondie, I am very sorry to hear that you were not happy with your experience. Our #1 goal is to make each and every customer completely comfortable and satisfied with their shopping or purchase experience. Our management team has attempted calling you several times to go over each line of the paperwork with you, so you have a complete understanding or to possibly make changes if you like to the extended warranty and insurances that you purchased. You purchased your New Taurus below invoice which is a fantastic value plus your trade in was discussed and agreed upon before any financing paperwork was mentioned. We are very sorry that you feel the way you do and are always here to help and go over the paperwork with you anytime. Again, the additional insurances and warranties you purchased can be adjusted or even cancelled if you like. People do it all the time, and we are happy to help with that as well. PLEASE return our call if you would like to discuss this, we are here to help you get a great deal, not make you feel that you have been swindled. Please call Chopper Lamar at 423-875-2023. We really hope to hear from you Blondie. Thank you!

January 01, 2018

Service My service experience was great I wouldn't take my car anywhere else. Marshall Mize is far bet to work with. Kevin is a great salesperson and love t More

by debbie5177
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Baskette
Jan 02, 2018 -

Marshal Mize Ford responded

Thank you Debbie for the wonderful review! Kevin and our entire team really thanks you for the kind words as well as your business. Please let us know if you need anything at all, see you in 2018 :)

Jan 04, 2018 -

Marshal Mize Ford responded

Thank you so much Debbie for the great review! We really appreciate you servicing your vehicle with us and look forward to serving you in 2018. Have a great New Year and please let us know if we can help in any way.

December 31, 2017

Very pleased with my recent experience thank you Tony Parrow was very helpful. He wanted me to be completely satisfied and went the extra mile to get my heater problem solved. On these very cold days More

by Wickedwilma
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Tony Parrow
December 22, 2017

Got the deal I wanted Was looking for something newer and got a good deal on it got a extended warranty that will help me in the future if something goes wrong, More

by Kelvin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff
Dec 23, 2017 -

Marshal Mize Ford responded

Fantastic! That is what we like to hear. Enjoy your new vehicle and we look forward to serving you next time. Thank you again Kelvin

...
114
...