Marshal Mize Ford

My experience purchasing a new vehicle couldn't have been a better one. Everyone who I encountered during the process was, helpful, friendly, and professional. Could not say enough good things about a s been a better one. Everyone who I encountered during the process was, helpful, friendly, and professional. Could not say enough good things about a stress free new vehicle purchase from Marshal Mize Ford! More

Patrick Owens was great with us We have always asked for him when we have been there He was great with us and very nice him when we have been there He was great with us and very nice More

On October 19, 2013, I went to the Marshall Mize Ford where I had purchased two new cars back in 2009 and 2011. This was my third time to this dealership for possibly a third new vehicle. I am looking to where I had purchased two new cars back in 2009 and 2011. This was my third time to this dealership for possibly a third new vehicle. I am looking to purchase a boat in the near future and needed to trade the 2012 Mustang I purchased in 2011 or look for a used car that was capable of towing the size of boat I am looking to get. I had a couple vehicles that I was interested in and after looking at the vehicles in person and telling the salesmen what I was needing, I decided on the 2014 Escape. I was told by the salesmen that this vehicle was what I was looking for. Unfortunately a vehicle could not be found that would be within my budget, so I tried again on October 31st (a Thursday night). A vehicle was finally found that would be in my budget and I decided to make the purchase. By the next day (Friday night), after driving the Escape for a day as an everyday vehicle, I had found it to be an uncomfortable ride, didn't have very good handling and seemed a little under powered when a little extra acceleration was needed. During this time, I also found out from a boat dealership that the kind of boat I was looking to purchase next year would be too much for a 4 cylinder engine that the Escape had, even though the dealership said it would be good. With the roads and mountains in the area, I was told that the Escape would struggle with a boat that size. Between being an uncomfortable ride and finding that it was not the vehicle I was going to need, I tried to call my salesman to voice my concern that I had, but the dealership was had already closed. On Saturday, November 2nd (about 36 hours after my purchase) I contacted my salesman and told him of my concerns and before I had the Escape too long, I wanted to return the Escape and get my Mustang back and do some research on the vehicle I needed. I was told he would need to be approved by the manager and he would contact me with an answer. A few minutes later, my salesman informed me that the manager, Phil Lewis, said the only thing he would do was trade me out of the Escape and into another new vehicle. I asked if doing that would make my monthly payments go up again, and I was told "Yes". I was unable to do that without taking away from what the payments on a new boat would be. I was already at the limit of my budget with the Escape, so I called Phil Dyer personally and after pleading my case, he would not allow me to return the Escape and go back after some more research. If the sale was cancelled, I could go for another new vehicle and stay within my budget. But trading out of a new vehicle (which already raised my monthly payment) into another new car, would raise me even higher. Keep in mind that Marshall Mize still had the paperwork. Nothing had been sent to my bank yet, so it was something that could have easily been done. Especially for a loyal customer who had already purchased two new cars within a 4 year period. The following Monday I called to talk with the owner of Marshall Mize (Lewis Dyer) to see if there was anything he would be willing to do as the owner, but he would not return my call. So on Tuesday, I called again and was finally able to talk to the owner, but was told the same thing that Phil Dyer told me. I pointed out to the owner that this was the third time I was there to purchase a new car and would have continued in the future, but he didn't care. My conversation with both Phil and Lewis Dyer felt as if I was an annoyance, because I asked them to cancel the deal. When I'm there to buy, they are all happy and friendly. But the one time in 3 purchases I had an issue, it felt as if I was being given the cold shoulder and that all my years of being a loyal customer meant nothing to them. And then even when I considered getting out of the Escape for yet another new car, they said they couldn’t do anything to help me keep from going up in monthly payments. I couldn't see myself being stuck in the Escape, so I decided to travel to the Larry Hill Ford dealership in Cleveland to see if they would be willing to work with me, even if I had to go back into another Mustang. Not only were they able to get me out of the Escape and back into a Mustang without going up in monthly payments, but I actually went DOWN in monthly payments and a little bit of a lower total I was having to finance. What that showed me was that it wasn't that Marshall Mize couldn't help me, but that they wouldn't. Anything Larry Hill Ford could do, Marshall Mize should have been able to also do. I heard stories about Marshall Mize after buying my first vehicle from them, but since I had a good experience, I went back the second and third time. It was only after I had a problem and wasn't happy that they showed their ugly side. They seem to only be concerned with making the money now and not look ahead in the future with a customer that would have kept coming back. And I blame Marshall Mize for telling me that the Escape would do what I needed, when in actuality it would be underpowered. Not one person told me I would have been better off with a 6 cylinder engine. I would highly recommend to anyone looking to buy a new or used vehicle to avoid Marshall Mize Ford at all cost. You might be lucky enough to get a deal you want, but if you have a problem, your going to be on your own. Especially when you have other dealerships nearby with better reputations you can choose from. There is the Mountain View Ford in the Chattanooga area, but I can guarantee that it would be worth the trip to go to Cleveland and see the people at Larry Hill Ford dealership. I can highly recommend the salesman that I had the pleasure of working with, Bryan Cruz. I felt he went out of his way to ensure I had a good experience with Larry Hill Ford and that I was able to make the best out of the situation I was in. This website and the survey that was sent to me by the Ford Motor Company are the only ways I have to let people know what happened, so I am making sure to use them to the fullest. More

My buying experience at Marshall Mize Ford surpassed all other transactions at any other auto dealer. The staff is first rate especially my salesman, Kris Stedman. He answered all my questions and concern other transactions at any other auto dealer. The staff is first rate especially my salesman, Kris Stedman. He answered all my questions and concerns in a very timely manner. The typical high pressure sales of most dealerships is nonexistent at Marshall Mize. If a new ford vehicle is in your future, give Kris a call. You won't be disappointed. More

When we were ready to purchase a new car we went to see Dee at Marshal Mize Ford. As in the past we knew we could depend on an honest, fair and professional experience. Dee was courteous and very knowled Dee at Marshal Mize Ford. As in the past we knew we could depend on an honest, fair and professional experience. Dee was courteous and very knowledgeable. He answered all our questions and explained all the functions of the car. He made sure we were totally satisfied and offered his help if we need it in the future. Carolyn More

Several months ago I bought a for explorer and traded in my much loved thunderbird of ten years. After having the car for a while I decidednit was a little too much car for me and went back down to marshal my much loved thunderbird of ten years. After having the car for a while I decidednit was a little too much car for me and went back down to marshal mize to purchase an escape which was really the car I wanted to purchase in the beginning but there wasn't one available so much to my pleasNt surprise they had just the model I wanted the other day. I am very pleased with my new car and had a very good experience with all the people at marshal mize who helped me through yet another car buying experience. Thank you, Dorothy Schmissrauter More

Overall I had a very good experience. Very satisfied with the sale and my new car. Greg also helped me a lot and was very nice the sale and my new car. Greg also helped me a lot and was very nice More

Both salesmen were very informative and I was treated with the upmost respect. The experience was great. I was not pressured in any way and look forward to further association. with the upmost respect. The experience was great. I was not pressured in any way and look forward to further association. More

The car I wished to purchase was located in Chatanooga, Tennessee. I live near St. Louis, Missouri but Kris Stedman at the dealership made everything so easy! I asked him to take some extra pictures for me Tennessee. I live near St. Louis, Missouri but Kris Stedman at the dealership made everything so easy! I asked him to take some extra pictures for me of the car, he did without hesitation! He kept me informed all along the way even though he is really busy. My calls were answered promptly and he always got right back to me. Thanks Kris for all your help, I love my new car! Vita K. Forbeck More

Great job and great customer service! In and out in short time. Got a great deal on my trade as well. Will be back again!! time. Got a great deal on my trade as well. Will be back again!! More