Marshal Mize Ford

First Car The sales experience at Marshall Mize was wonderful. I left paying exactly what I wanted to pay. Eddie Ackerman was awesome and I am sure that I will The sales experience at Marshall Mize was wonderful. I left paying exactly what I wanted to pay. Eddie Ackerman was awesome and I am sure that I will do business with him again in the future. Thank you for such an easy process! More

Spectacular Car Buying Experience On Saturday, March 12th I decided to browse the local Ford dealership and see what sort of deals they had available. I had previously purchased a vehi On Saturday, March 12th I decided to browse the local Ford dealership and see what sort of deals they had available. I had previously purchased a vehicle there so I knew they had quite a selection to choose from. The salesman was very attentive from the minute I arrived and showed me a few of the different variations of the new Ford Fusion SE model. After around an hour of browsing and chatting about the different cars available, I decided to test drive one. The salesman was very informative and helpful when describing all the different features available. After much consideration over the next few days, I decided to purchase the same model that I test drove before. I had a nice pleasant experience dealing with both the salesman and finance manager. I was never pressured to buy and I could not ask for a better car buying experience overall!!! More

Shouldn't have to beg to buy a top of the line truck On more than one occasion through the dealer link I reached out for a specific model or inventory only to be ignored on method of contact, ignored whe On more than one occasion through the dealer link I reached out for a specific model or inventory only to be ignored on method of contact, ignored when questions were asked and the most amazing part was going to the deal to look at the truck in question and after 30 minutes of walking around the salesmen were too busy talking to each other instead of making a sale. The other dealer in town earned the business and sold the F-150 Platinum with a wonderful experience. More

Service Department I have had 2 occasions to use the service department of Marshal Mize Ford, both for vehicles not even purchased there. I have never received better, I have had 2 occasions to use the service department of Marshal Mize Ford, both for vehicles not even purchased there. I have never received better, more courteous service in any setting, vehicle or other. I felt as though I mattered to each individual I spoke with, from the guy who listened to my issues to the girl who took my payment to the gentleman who explained how the new changes would work. When it comes time to look for another vehicle, this will be the dealership I contact...if they're this wonderful to those who didn't purchase there, how must they treat those who do!! Wonderful experience! More

Sorry! I was interested in a vehicle listed on the Marshal Mize website and on Car Guru. I filled out the internet forms and was contacted by the dealer to s I was interested in a vehicle listed on the Marshal Mize website and on Car Guru. I filled out the internet forms and was contacted by the dealer to set up a test drive. I scheduled my job to be able to test drive two days later. Today I recieved in formation from the dealer that the vehicle had been sold even before I saw it on the internet. I know there is a disclaimer about the accuracy of the vehicles in stock but, this vehicle was sold and should not have even been available to have a person call me to set up the test drive. Maybe just a ploy to get potential customers in the door and now I am sure more customer would like to hear about your negligent business practices. More

Best and easiest car buying experience I've ever had My salesman (Eddie Ackerman) and I found the perfect truck for me after searching the lot. In and out in less than 2 hours....Excellent service!!! My salesman (Eddie Ackerman) and I found the perfect truck for me after searching the lot. In and out in less than 2 hours....Excellent service!!! More

Great Customer Service All staff were very courteous and friendly. They emphasize how much they appreciate your business. Eddie Ackerman spent extended time with me demonstr All staff were very courteous and friendly. They emphasize how much they appreciate your business. Eddie Ackerman spent extended time with me demonstrating how to use the computerized features of the vehicle and has followed up after the sale to insure that all is satisfactory and that any questions or issues were addressed. More

Mike Hicks was AWESOME! !! I purchased a used civic about 7 weeks ago. Had a great experience then. But this morning My ac compressor went out while driving home. I called and s I purchased a used civic about 7 weeks ago. Had a great experience then. But this morning My ac compressor went out while driving home. I called and spoke with Mike Hicks. He was very professional and super nice. He sent a tow truck to get my car made the repairs and only charged half Cost of parts and no labor charges. More

Very helpful and informative. They spent the time to help me look at and compare new and used trucks. Eddie then helped me decide which truck and I left feeling that I got what I n They spent the time to help me look at and compare new and used trucks. Eddie then helped me decide which truck and I left feeling that I got what I needed at a very good price. More

This place will jerk you around every chance they get I visited this dealership twice within the last three weeks looking to trade in my 2014 Dodge Ram. I know I am $4500.00 upside down in negative equity I visited this dealership twice within the last three weeks looking to trade in my 2014 Dodge Ram. I know I am $4500.00 upside down in negative equity, and I told the salesperson this. The only thing I could really buy without my payments going crazy would be a used truck maybe a couple of years older. (I'm looking for a 4 wheel drive-nothing special). I picked one out (2013 F 150) late the Saturday before New Years. Came back on Monday and someone else had bought it. Ok, so I shopped around a few days then Max the salesperson calls me and says they have another 2013 F 150 he thinks they can sell me at the payments I need to stay at. After we drive it, of course I'm told they can't get me the deal I need, BUT, they have a 2013 Dodge they can definitely make the deal I need. After waiting around another hour, now they can't make this deal even though this truck is over $7,000.00 cheaper than the first one I looked at because "we're only making $700.00 on this deal". On a $26,000 truck? Come on Mize. Ha Ha. Do they really think there are people stupid enough to believe this crap? Or, unfortunately, maybe there are. I am 54 years old and have bought at least one vehicle at every lot in the Chattanooga area.....except at Marshall Mize. This dealership is a poster child for everything that is wrong with the car buying experience. Run far, run fast from this dump. More