Marshal Mize Ford

They sold me a lemon This place is not friendly, rude, liars, and most importantly RASCIST! The service department is trash and will destroy your car and lie about it. My This place is not friendly, rude, liars, and most importantly RASCIST! The service department is trash and will destroy your car and lie about it. My husband bought a brand new Ford he took ot to the dealership for its routine oil change and when he received his car back the engine light camed on. He took the vehicle back to them. Come to fine out it was its O2 sensor (dealership claims) i believe when they did the oil change they drstroyed it , which they claimed it was cause by a rodent they fix it. They charge me $400 to fix it BECAUSE they said it wasn't covered under warranty. Couple day later this brand new vehicle started making a noise.(popping) Took it back to the dealership come to find out the dealership somehow messed up my breaks but fix it. COUPLE DAYS after that my car started to make another noise (clicking) took it back up there. They claim they fix it days later the same noise stated again. Took the car up there 3x for same issue the tech Kenny heard the noise SEVERAL TIMES THEN lied to the supervisior Mich stating he didn't hear anything they sent my issue off to Ford corporate to try to send a special to determine the issue. 3 days later Roberta the customer service representative from FORD was very disrespectful and even laugh on the phone about my situation. She even told me to prove that my issue exists and even hung the phone up in my face MARSHAL MIZE FORD 153H HIXSON IS A JOKE. Customer service horrible. They are racists They pick and help out "CERTAIN" CUSTOMERS and the ones they dont want to help, they will make you look like a fool. DON'T WASTE YOUR TIME FOR TERRIBLE SERVICE.even from April in the Financial office is a JOKE. I've never been more humiliate in my life until I purchased a Ford from MARSHALL MIZE ON 153! More

New car It was time to trade my car. After shopping a bit, decided to buy a new Escape. Marshal Mize was quite helpful and in the end provided my family the b It was time to trade my car. After shopping a bit, decided to buy a new Escape. Marshal Mize was quite helpful and in the end provided my family the best value. Thank you! More

We have Patrick Ownsby on our speed dial need say more??? We have purchased all our vehicles from Marshal Mize thru Patrick Ownsby for the last 20 years. Why? because we can actually feel he has our best in We have purchased all our vehicles from Marshal Mize thru Patrick Ownsby for the last 20 years. Why? because we can actually feel he has our best interest in mind and stands behind our purchases. We have purchased about 14 new cars and trucks and it has been extremely delightful experiences. Thank you Marshal Mize and Patrick Ownsby for always being here for us. More

PianoMan7568 We have 3 Ford vehicles, all purchased at Marshal Mize and all get serviced at Marshal Mize. I've had a lot of service technicians over the years, but We have 3 Ford vehicles, all purchased at Marshal Mize and all get serviced at Marshal Mize. I've had a lot of service technicians over the years, but the best by far and the only one I prefer to work with is Zach Carter. He deals with many people every day, but he treats me like I'm his only customer. I have nothing but praise for my service experience, especially when I'm dealing with Zach! More

Easy and pain free. The staff were very helpful and a pleasure to work with. I was happy with the deal I was given and believe it was fair. The salesman and sales manager The staff were very helpful and a pleasure to work with. I was happy with the deal I was given and believe it was fair. The salesman and sales manager were honest and I would and will do business again. More

Had a great experience at Marshall Mize Had a very good experience! Bought the Ford Edge and Greg was our sales person.He explained everything about this vehicle ! He’s really knowledgeable Had a very good experience! Bought the Ford Edge and Greg was our sales person.He explained everything about this vehicle ! He’s really knowledgeable about this car!!! The staff Is very friendly and was in and out in no time! Callie was our finance person and she did a great job! Love my new Ford Edge! More

Very knowledgeable about my vehicle I came in to lease a vehicle and was helped by Dee. He was able to recommend a handful of options that would suit my needs and price range. He first s I came in to lease a vehicle and was helped by Dee. He was able to recommend a handful of options that would suit my needs and price range. He first showed me the Ecosport S, which I decided to test drive and liked very much. When it came time to select the vehicle I’d take home, we ended up going with the SE which had much more features for a not much more money per month. When going over everything I noticed that Dee not only knew the car inside out, but he didn’t rush through the process at all. He made sure I knew how to work all the controls before I left with my new car a few hours later. I’ve been rushed through the process by other dealerships but here I was made to feel valued and appreciated by everyone I spoke with. I will happily return to Marshal Mize Ford when my lease is up and will happily recommend them in the meantime. Thanks again, Dee! More

Walk me through the process . Excellent staff. The vehicle is just what I needed. Excellent staff. Explain all details perfectly. If I had questions Patrick owensby had the answers.certainly purcha The vehicle is just what I needed. Excellent staff. Explain all details perfectly. If I had questions Patrick owensby had the answers.certainly purchase next vehicle there. Thanks so much. More

Thad and Sebastian really made the process smooth. We recommend Marshall Mize to anyone who wants a smooth and enjoyable experience buying a car. They are friendly and know how to treat a customer righ We recommend Marshall Mize to anyone who wants a smooth and enjoyable experience buying a car. They are friendly and know how to treat a customer right. They talk to you straight and truthful and they don't pressure you. We especially liked the test drive and being able to take the vehicle home for a day and night to try it out. Thanks again Thad and Sebastian for a great experience. See you next time! More