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Marshal Mize Ford

Chattanooga, TN

4.8
1,264 Reviews

5348 Tennessee 153

Chattanooga, TN

37343

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Showing 1,264 reviews

June 20, 2018

wait, wait, wait First off they sold me a lemon. Don't ever buy a focus or fiesta with an automatic transmission because they simply don't work. In fact the state of C More

by sean
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
N/A
Jun 21, 2018 -

Marshal Mize Ford responded

Good morning Sean and thank you for your feedback. We are extremely sorry to hear that you are beyond frustrated with the Focus and Fiesta performance. We have sold thousands of these vehicles and the car has done exactly what it is supposed to. It is no secret that the vehicles have also had some issues that are taking a long time get diagnosed and repaired. We are frustrated with those as well, trust me! We never want a customer to be without a vehicle and never want a customer upset at Marshal Mize Ford or the Ford brand for any reason. I assure you we are doing our very best to get the vehicles diagnosed and repaired as quickly as possible for each and every one of our customers. We completely understand your frustration and encourage you to contact our Service Manager, Mitchell Kerney each time you need to make an appointment or have ANY service issues or questions. Sean, again I promise you we are doing our best and look forward to assisting you any way we can.

May 31, 2018

Always the best service I was looking for a specific car that wasn’t in the inventory but got a call immediately when what I was looking for was available. Always provide the More

by Smstev42
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Huenkie, Todd Dyer, Chopper Lamar
Jun 05, 2018 -

Marshal Mize Ford responded

Outstanding!! That is what we love to hear. Thank you so much SM for making us your Chattanooga Ford dealer and taking the time to leave us a review.

May 31, 2018

Easy and no pressure Easy access, no pressure and wanted us satisfied. We walked in with just wanting to see about a car for my son. Found a great economical car for a gre More

by PDeGeere
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jimmy Anderson, Danny Watkins, Chopper Lamar
Jun 05, 2018 -

Marshal Mize Ford responded

AWESOME!! We hope your son loves his new ride. Don't hesitate to let us know if we can assist your family with anything at all in the future.

May 31, 2018

Enjoyable Recently bought a jeep from the dealership. The whole process was seamless. No pressure. I will be buying my next car from there as well. More

by chris125
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin and jason, Mark Moore
Jun 05, 2018 -

Marshal Mize Ford responded

Thank you so much Chris for the great review! We all really appreciate you making Marshal Mize Ford your Pre-Owned dealership here in Chattanooga and have no doubt you will love your new Jeep. Please let us know if we can assist in the future!

May 31, 2018

Precise, quick and personable Ryan Bloom did a grreat job. He was personable and easy to talk with. He made us feel very comfortable. He helped us find the right car for a teenage More

by Gina
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan Bloom
Jun 05, 2018 -

Marshal Mize Ford responded

Thank you so much Gina for coming to see us at Marshal Mize Ford! We all greatly appreciate the kind words about Ryan and our staff. We all hope your daughter LOVES her new ride and please let us know if we can assist with anything in the future

May 30, 2018

Excellent Service Marshall Mize has always given me excellent service! Will continue going there for as long as I own my F150. Service Advisors are very friendly and qu More

by Tnmudder
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
All Service Advisors
May 30, 2018 -

Marshal Mize Ford responded

Wonderful! That is what we strive for TNMudder :) We are always here when you need us, thank you for the great review. See you next time!

May 29, 2018

Quick & Easy The buying experience with Marshall Mize was great. They were not over bearing with the sales process and made making a final decisions on the purcha More

by rpauley
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Hunneke
May 30, 2018 -

Marshal Mize Ford responded

Awesome!! Thank you so much for the wonderful review! Jeff and the entire team Thank You for coming to see us and choosing Marshal Mize Ford as your local automotive store. Please don't hesitate to contact us if you need anything at all.

May 29, 2018

Great experience We had a great experience at Marshall Mize. Danny Watkins Is the best salesman that we have ever dealt with. He was very kind and not pushy at all. More

by BryanKelly
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shannon Harris, Kyle Stedman, Danny Watkins
May 29, 2018 -

Marshal Mize Ford responded

Thank you so much Bryan for the awesome review! Danny, Shannon and the entire team here at Marshal Mize Ford congratulate you on your new vehicle and we are always happy to serve you. If you ever need anything in the future, please don't hesitate to let us know. Thank you again sir!

May 28, 2018

Friendly,knowledge,comfortable I was shopping for a new car and was working with a salesman name Patrick Owensby) .I found him to be friendly, honest, and a genuine person to work w More

by Richard in Red Bank
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thad Narrmamore, Patrick Owensby
May 28, 2018 -

Marshal Mize Ford responded

Thank you so much Richard for the great review! We are so thankful you came back to see us and we all know you will LOVE your New Ford Escape. We thank you also for the kind words about our group and Patrick Owensby. Please let us know how we can help you in the future sir.

May 27, 2018

Great Love the quality workmanship of the oil change, the apt was soon, the time it took was no too long. Would love a coupon that didn’t involve a Fordcred More

by Spot22
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jordon Nunley
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