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Marshal Mize Ford

Chattanooga, TN

4.8
1,263 Reviews

5348 Tennessee 153

Chattanooga, TN

37343

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Showing 1,263 reviews

November 08, 2018

Excellent seevices Service department zach always goes above beyond belief to make sure my vehicle is running top notch. Recommended for all to go to. Very friendly and More

by Scorey1985
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Johnny Del Valle, Kevin Baskette
November 08, 2018

GREAT TO DEAL WITH WAS VERY EASY TRANSACTION, EASY TO DEAL WITH, STRAIGHT FORWARD AND NOT ALOT OF BACK AND FORTH WHICH I TRULY APPRECIATED. WOULD DEFINITELY BUY FROM THE More

by George I
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
KYLE STEDMAN, Kyle Stedman, Chopper Lamar
November 07, 2018

Excellent Dealership Experience By far one of the most positive experiences I have ever had purchasing a new car. Salesman Andy Cubberley was helpful and answered all my questions. More

by Terrapin in Tennessee
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andy Cubberley, Jamie Stewart
November 07, 2018

New F150 Raptor My 4th F150 and First Raptor from Marshall Mize in Hixson TN. I've dealt with "Dee" DeSutter for more than a Decade. Always great service, always t More

by Mrkeith007
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dee Desutter , Jimmy Anderson
November 07, 2018

Efficient and great service by Marshall. Great, timely service. Any issues that I had the day of service were addressed by Marshall and were handled efficiently. The service provided was fo More

by Happycustomer
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marshall Stinnett
November 06, 2018

Best Ford Dealer in Chattanooga All my visits to Marshall Mize have been positive, whether purchasing a new car or for service. The employees are courteous, understanding and helpfu More

by lindee
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marshall in auto service
November 05, 2018

need a battery for my focus very best of service mitchel is the best .jason in body shop is the best also thanks . i will be back when need more service.thanks again More

by monday eugene
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
mitchell kerna , jason in body shop
November 05, 2018

Love it We love going to Marshal Mize Ford on HWY 153 . They are so nice there and take care of you . They are like family to everyone. More

by Spanky76
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patrick Owensby
November 03, 2018

Súper exelent fast and respansable I received the letter from the Ford for the recall service of muy F-150 2017. call the dealer and they reschedule right next day and the time to serv More

by BigFordRed
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
ops, it was in services
June 20, 2018

wait, wait, wait First off they sold me a lemon. Don't ever buy a focus or fiesta with an automatic transmission because they simply don't work. In fact the state of C More

by sean
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
N/A
Jun 21, 2018 -

Marshal Mize Ford responded

Good morning Sean and thank you for your feedback. We are extremely sorry to hear that you are beyond frustrated with the Focus and Fiesta performance. We have sold thousands of these vehicles and the car has done exactly what it is supposed to. It is no secret that the vehicles have also had some issues that are taking a long time get diagnosed and repaired. We are frustrated with those as well, trust me! We never want a customer to be without a vehicle and never want a customer upset at Marshal Mize Ford or the Ford brand for any reason. I assure you we are doing our very best to get the vehicles diagnosed and repaired as quickly as possible for each and every one of our customers. We completely understand your frustration and encourage you to contact our Service Manager, Mitchell Kerney each time you need to make an appointment or have ANY service issues or questions. Sean, again I promise you we are doing our best and look forward to assisting you any way we can.

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