Marquardt of Barrington Buick GMC

We worked with Tom Ostrow and he was terrific. He was willing to answer all our questions even though we said we were just starting to look. He got a feel for what we wanted which started out to be 2013 willing to answer all our questions even though we said we were just starting to look. He got a feel for what we wanted which started out to be 2013 used Lacrosse. Showed us used in stock, explained features etc. Eventually, we saw the new 2014 and we were hooked and he and carey worked until we could have the car we wanted. They really went out of their way to make it happen an we did lease and we are thrilled with our new car . I can't wait to recommend Tom and the Marquardt team Thanks for all you did More

This was an amazing experience. From the first hello to the follow up calls, it was working with genuine people that really cared and listened to what we needed and wanted. Miquel heard our needs and want the follow up calls, it was working with genuine people that really cared and listened to what we needed and wanted. Miquel heard our needs and wants and was able to show us a different vehicle then what we original were looking at. That vehicle turned out to be the vehicle for us!! Miquel really took the time with us and put the vehicles side by side to go over with us in great detail the comparisons of the vehicles. Matt Marquardt also took the time to listen to us and our needs. It was wonderful that he lent us the vehicle overnight to really get a feel for the vehicle. That really made a difference. Frank White also went out of his way to help us with financing to make sure we were able to get the vehicle we wanted at a price that we were comfortable with. He was great at going over the details so we understood the financing and warranty and just really took the time with us. We also appreciate that Frank ordered lunch for the family so that we could stay and focus on finishing up with papers. The kids were hungry and we were ready to go grab something but Frank heard our concerns and stepped up and ordered us some lunch. Thank you Marquardt Dealership for everything. We enjoyed every minute of the experience and look forward to the lifetime relationship. More

We came to the dealership not holding our breath as all the other vehicles we had looked at were sold out from under us. Troy approached me in the lot and was very friendly and helpful. We felll in love wi the other vehicles we had looked at were sold out from under us. Troy approached me in the lot and was very friendly and helpful. We felll in love with the Rendezvous right away. Troy did not pressure us at all. It was a relief to work with someone who had our best interests in mind. The financing aspect was very comfortable too. They were willing to work with us and when we told them what dollar amount we needed to be within to walk out the door, no questions were asked and the deal was done. Just before we were getting ready to sign the papers my husband had made the comment that he had been up since 4 a.m. and was exhausted and wanted to go home. They told us we would be out of there and done signing the papers within 30 minutes. Within 27 minutes, we were back in the showroom and saying our "thank you's" and "good byes." They certainly had empathy for the fact that we were a hard working family and had a very long day. We would refer everyone we know to Troy and Marquardt for their vehicle purchases either new or used. They were hassle free and had a very comfortable family feel to them. It was very refreshing. I am completely in love with my new vehicle and have not had any second doubts about purchasing the vehicle. Thank you for making car buying such a wonderful and comfortable experience!!!! More

We have dealt with Marquardt Buick for years, and it's always been a wonderful experience. They always go out of their way to help with whatever you're dealing with, be it sales or service. This time it's always been a wonderful experience. They always go out of their way to help with whatever you're dealing with, be it sales or service. This time we were purchasing a used vehicle with salesman Tom Ostrow; he couldn't have been nicer or more accommodating. He spent so much time going over the operating details of the car ( all the dashboard electronics are so intimidating) that I didn't feel the need to immediately read the manual. I feel that I have pretty well mastered the details. Would recommend (and have) the dealer and Tom Ostrow. More

This salesman has gone past my expectations for service. In October, I purchased a GMC Terrain, and soon found out that it was not the car for me. The other contender was a Buick LaCrosse. I felt that, si In October, I purchased a GMC Terrain, and soon found out that it was not the car for me. The other contender was a Buick LaCrosse. I felt that, since my huband and I are both handicapped to some degree, the Terrain would be the easiet car to get into and out of. However, never having driven an SUV, I soon found out that there were other features that would have made this a great purchase for us 10 years ago, when we were yoounger and traveled more, but not so great now. Upon a call from Tom to see how we liked our new vehicle, my husband stated that we didn't like it at all. It was not long after that, that Tom called us to tell us that the White Diamond LaCrosse was still available. Wanting us to be happy with our purchase, we were able to change cars, and to drive away with the car of my dreams. I never imagined that a salesman would go to such lengths for his customer. I can't thank him enough for his concerrn and kindness. I plan to purchase all further vehicles from him, and will recommend Marquardt and it's staff to all of my friends who are looking to purchase a new car. This is the highest compliment I can give--if I were a single woman looking to buy a car, I could deal with Tom with perfect confidence and trust. The old daying goes "Would you buy a used car from this man?". My answer would be "Yes, absolutely!!!!" More

I came in to Marquardt to look at the Acadias. The dealership is very family oriented. Everyone was very nice and accomodating. I worked with Cara and she was very pleasant to work with. I would def dealership is very family oriented. Everyone was very nice and accomodating. I worked with Cara and she was very pleasant to work with. I would definately reccomend this dealership. More

I had a great experience with Tom Ostrow. He was able to give me the perfect truck. I would recommend him for all your car and truck needs. give me the perfect truck. I would recommend him for all your car and truck needs. More

Miguel Sanchez is the best. He found us the car we wanted while other dealers only wanted to shove what was on their lot down our throats. I want what I want, period. Miguel did explain that the inventory of while other dealers only wanted to shove what was on their lot down our throats. I want what I want, period. Miguel did explain that the inventory of 2011 LaCrosse's in the color we wanted was practically nonexistant, BUT he would try. The truth and a good try beats a "No, take this" any day of the week. It took a week and a few close calls, but we did end up getting the car from a dealer almost 300 miles away. Thanks to Miguel, Dave the manager and Tim the Leasing manager. We love our LaCrosse and will recommend Marquardt to everyone. More

The customer service we Recieved at Mardquartt couldn't have been better. Our salesman Tom Ostrow worked hard with my family on getting the right vehicle for us at a great price! I would absolutely recomme have been better. Our salesman Tom Ostrow worked hard with my family on getting the right vehicle for us at a great price! I would absolutely recommend the dealership and the salesman! More

We bought a used Toyota from the dealer. We got a great price and were able to negotiate it lower, even though the price was already well below what they could have charged. We also got a very good trade price and were able to negotiate it lower, even though the price was already well below what they could have charged. We also got a very good trade-in value after some negotiation. One of the smoother car purchases we've had. Tom, our salesman, was professional, friendly, and patient with us, as we visited the dealer twice and inpected the SUV very thoroughly before negotiating. They had fixed some minor scratches in the paint between our first and second visits and it looked like new. Dave Marquardt came in to finish the trade-in negotiation and was friendly and easy to work with. Frank in business was also friendly and not pushy. It was nice to be at a dealer that values customer service like this one. We love our SUV! We recommend Marquardt of Barrington! More