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Marlow Ford - Service Center

Luray, VA

4.8
119 Reviews
Call Service Center (888) 728-4619

119 Reviews of Marlow Ford - Service Center

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September 26, 2023

I’ve never had any complaints about this dealership. My vehicle has always been taken care of in a timely fashion with no issues. More

by haleyta2018
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Cox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Virginia Ridgeway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle Davis
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Sep 27, 2023 -

Marlow Ford responded

We're thrilled to hear about your positive experiences with our dealership Haley! Our team works diligently to ensure every vehicle is well taken care of in a timely manner. We greatly appreciate your kind words and look forward to providing exceptional service for your vehicle in the future.

September 21, 2023

They have always gone above and beyond to take care of my family’s vehicles. Very professional, knowledgeable, and helpful. More

by hunter3054
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Cox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darrell Greer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Virginia Ridgeway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 22, 2023 -

Marlow Ford responded

We're thrilled to hear that you've experienced our turbocharged service! At our dealership, we like to rev up the professionalism and put the pedal to the metal on knowledge. We're here to make sure your family's vehicles always ride in the fast lane of quality care!

September 19, 2023

Service tech seems to do a good job but the service writer isn’t honest More

by greenacresva
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Virginia Ridgeway
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 22, 2023 -

Marlow Ford responded

Thank you for taking the time to share your feedback about your recent service experience with us. Your satisfaction is our priority, and we appreciate you bringing this matter to our attention. If you have any specific concerns or would like to discuss your experience in more detail, please feel free to reach out to our customer service department. We value your business

September 16, 2023

They were fast, efficient, kind, and honest. You helped more than you know. Thank you! More

by Theekkx
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Cox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darrell Greer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Virginia Ridgeway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rob Stombock
Report | Print
Sep 16, 2023 -

Theekkx responded

Awesome awesome people.

September 14, 2023

Always quick to get you in and out. Everyone is very personable and willing to help. All my service work is done there. More

by wmwbway
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Cox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Virginia Ridgeway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 15, 2023 -

Marlow Ford responded

We're thrilled to hear that our team's speed and friendliness have made your visits enjoyable! At our service center, we strive to combine efficiency with a personal touch. We look forward to providing you with top-notch service for all your future automotive needs!

September 14, 2023

Courtesy and knowledge of Ford great staff very friendly and vertigo helpful great work done More

by clotahinkle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Cox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darrell Greer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Virginia Ridgeway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 15, 2023 -

Marlow Ford responded

We're thrilled you had a "spin-tastic" experience with our Ford dream team! Our staff takes pride in navigating the automotive galaxy with a blend of expertise and friendliness. Thanks for cruising by, and we're already revved up for your next stellar visit!

September 13, 2023

Great customer service. They even brought my vehicle back to my house after the service had been completed. More

by Mnail44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Cox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darrell Greer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 14, 2023 -

Marlow Ford responded

Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you had a great experience with our customer service. Going the extra mile, or in this case, the extra driveway, is what we're all about. We look forward to serving you again in the future, and remember, your satisfaction is our top gear!

September 02, 2023

Good group of dedicated people. From the sales force to the office staff, to the mechanics. They care for their customers. More

by thegoods0
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Lineweaver
5.0
This rating includes all reviews, with more weight given to recent reviews.
JW Painter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Cox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darrell Greer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Virginia Ridgeway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rob Stombock
Report | Print
Sep 05, 2023 -

Marlow Ford responded

Thank you so much for your kind words! We're thrilled to hear that you've had a positive experience with our automotive team. Our dedicated salesforce, efficient office staff, and skilled mechanics are all committed to providing top-notch service to our valued customers. Your satisfaction is our ultimate goal, and we can't wait to continue serving you and your vehicle in the future. Drive safe and see you again soon!

August 31, 2023

They found my problem and corrected it. They provided a rental since the repairs took two days. Thanks More

by lhakel1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darrell Greer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 01, 2023 -

Marlow Ford responded

We're delighted to hear that we could pinpoint and resolve your issue swiftly and efficiently! It's great to know our rental service came in handy during the two-day repair process. Your satisfaction is our priority, and we look forward to serving you again in the future. Thank you for choosing us and for the 5-star review! 🌟

August 26, 2023

Really good service. Repair was completed in a timely manner. They went above and delivered it to my house. More

by mnyhg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darrell Greer
4.0
This rating includes all reviews, with more weight given to recent reviews.
Virginia Ridgeway
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 28, 2023 -

Marlow Ford responded

Thank you for taking the time to share your experience with us! We're thrilled to hear that you enjoyed our top-notch service and that the repair was done promptly. Going the extra mile and delivering your item to your house is all part of our commitment to exceeding expectations. We're here whenever you need us again—wishing you a fantastic day!

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