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Marlow Ford - Service Center

Luray, VA

4.8
119 Reviews

119 Reviews of Marlow Ford - Service Center

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November 22, 2023

They are always friendly, competent and knowledgeable. FORD should be appreciative of this dealership. First car I owned was a Ford Pinto, my Father always owned FORDs. It's the FORD people that's why. More

by clzeman
Recommend Dealer
Yes
Employees Worked With
Darrell Greer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Darrell Greer
Nov 27, 2023 -

Marlow Ford responded

Thank you for the stellar review! We're thrilled to be your go-to Ford dealership, and your loyalty truly speaks volumes. From the iconic Ford Pinto to the present day, our commitment to friendliness, competence, and knowledge remains unwavering. Your support fuels our passion, and we're proud to keep the Ford legacy alive. Here's to many more miles of smiles with Marlow Ford!

November 20, 2023

I came in with both brake lights out during a mini vacation. My lights were fixed in record time and relieved my stress of having to do it myself while wrangling my three year old in a place I am not More

by Miranda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Cox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darrell Greer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Virginia Ridgeway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 21, 2023 -

Marlow Ford responded

We're delighted to have turned your brake light hiccup into a stress-free pitstop during your mini vacation Miranda! Our team at Marlow Ford is always here to ensure smooth travels and a worry-free experience. Thanks a ton for cruising by, and we look forward to keeping your journey as seamless as possible in the future!

November 15, 2023

Great place to buy a vehicle thanks to the staff JW,Anthony and the service department More

by cdb6161
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Cox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darrell Greer
3.0
This rating includes all reviews, with more weight given to recent reviews.
Virginia Ridgeway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 21, 2023 -

Marlow Ford responded

Thanks a million for your stellar review! We're thrilled to hear you had a fantastic experience with JW, Anthony, and our stellar service department. Your kind words fuel our passion for excellence, and we can't wait to serve you again at Marlow Ford! Drive on with joy!

November 11, 2023

I’ve had good service there and Darrel is always practical and gives good advice about service More

by Ryan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darrell Greer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 13, 2023 -

Marlow Ford responded

Thank you for your wonderful review Ryan! We're thrilled to hear about your positive experiences at Marlow Ford. Darrel and our team are here to provide practical advice and top-notch service. Your satisfaction is our priority, and we look forward to serving you again soon!

November 04, 2023

very helpful always get me in when i call will return for maintenance on bothe of our vehicles More

by Dwayne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Cox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darrell Greer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Virginia Ridgeway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 06, 2023 -

Marlow Ford responded

We're thrilled to hear that you've had a fantastic experience with us at Marlow Ford, Dwayne! Our team is committed to being here for you whenever you need us, and it's our pleasure to keep both of your vehicles running smoothly. We can't wait to welcome you back for maintenance, ensuring your vehicles continue to be road-ready and in tip-top shape. Thanks for choosing Marlow Ford, and we look forward to your next visit!

October 30, 2023

Great dealership, very friendly staff. I would recommend them to anyone needing service. Prompt service for my truck oil change. I was nervous at first being an out of town customer but the More

by NOEMAIL4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Cox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darrell Greer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Virginia Ridgeway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 30, 2023 -

Marlow Ford responded

We're absolutely thrilled to hear about your fantastic experience with us! At Marlow Ford, our top priority is ensuring every customer feels at home, no matter where they're from. We're delighted to have put your mind at ease and provided prompt, professional service. Thank you for your kind words, and we look forward to serving you again in the future!

October 26, 2023

Excellent service! Had a flat tire in the front of their lot on a Saturday morning. They took me right in, even though I am not a customer and driving a Toyota! The s More

by Penny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Virginia Ridgeway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 26, 2023 -

Marlow Ford responded

Thank you for choosing Marlow Ford, Penny! We're thrilled to have been there when you needed us, even if you were driving a Toyota. Our team is dedicated to providing top-notch service to all, and we're delighted that you found our service lady and mechanic exceptional. Your recommendation is the highest compliment, and we look forward to serving you and your friends in the future!

October 22, 2023

Visiting from out of state and needed a diesel oil change. We have a oil change policy. Marlow quoted us an incorrect price but corrected it when we paid- they stood by their quote. Amazing- A HONORAB More

by None
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Virginia Ridgeway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 23, 2023 -

Marlow Ford responded

Thank you for your kind words! At Marlow Ford, we're committed to providing exceptional service, no matter where you're from. We truly appreciate your understanding, and we're thrilled that we could correct the quote to your satisfaction. Our team is always here to ensure your automotive experience is top-notch and hassle-free. Safe travels!

October 12, 2023

I used to deal with Harrisonburg Ford when I didn't know better. Marlow Ford far out ranks them. I will alway deal with Marlow Ford . Virginia will take care of you. More

by ronnie.strawderman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Cox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darrell Greer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Virginia Ridgeway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 13, 2023 -

Marlow Ford responded

Thank you for the kind words and the shoutout, valued customer Ronnie! At Marlow Ford, we strive to elevate your automotive experience and ensure you receive top-notch service. We're thrilled to be your preferred choice, and we're here to keep the good vibes rolling on every road you conquer!

October 12, 2023

it was okay nice doing business with them he was Curtis checked on us to make sure the car was running well and then recall the car back and check it out More

by mablefrye
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Cox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darrell Greer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Virginia Ridgeway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 13, 2023 -

Marlow Ford responded

Thank you for choosing Marlow Ford! We're thrilled to hear about your experience with Curtis and our team. Our commitment is to ensure your car is not just a ride, but an adventure, and it's fantastic to know we could keep your wheels running smoothly and address any concerns promptly. Looking forward to serving you on many more exciting road trips ahead!

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