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Marlow Ford - Service Center

Luray, VA

4.8
119 Reviews

119 Reviews of Marlow Ford - Service Center

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June 21, 2023

They are the best around been going there for over 20 years. First class and caring for every need. Attention and attitude are second to no one. Keep up the great work! More

by FRANK477
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Anthony Cox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darrell Greer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Virginia Ridgeway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 22, 2023 -

Marlow Ford responded

Wow, thank you for your superb five-star review! I'm honored to have been your go-to destination for over 20 years!! Our team is dedicated to providing first-class service, catering to your every need with utmost care and attention. Your continued support dazzles me, and we'll keep delivering the same outstanding experience you've cherished for two decades! Keep adventuring, and we'll be here to make each visit even more extraordinary!

June 17, 2023

I was very pleased with the prompt and courteous service at Marlow Ford. I wouldn’t trust my vehicles with anyone else! More

by Pappyq53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Cox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darrell Greer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Virginia Ridgeway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 19, 2023 -

Marlow Ford responded

Wow, thank you for your incredible five-star review! I'm exhilarated that you were pleased with our prompt and courteous service at Marlow Ford. Your trust means more than the world to me, and I'm honored to be your go-to destination for all your vehicle needs. Rest assured, we'll continue to provide you with exceptional service, going above and beyond to exceed your expectations. So buckle up and get ready for more remarkable adventures together. We're here to keep your vehicles running smoothly and safely. Thank you again for your support, and we look forward to serving you with a smile in the future!

June 17, 2023

Always polite and provide good serwvice. . waiting time is usually always what they tell you it will be. I have used Marlow since I purchased my truck. More

by creation
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Cox
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 19, 2023 -

Marlow Ford responded

Well, hot diggity dog! Thank you for your sensational five-star review! We're delighted to hear that our Marlow team always provides you with courteous service worth every minute of your time. We're as dependable as your trusty truck and promise to keep delivering top-notch service that will have you grinning from ear to ear. So, buckle up and enjoy the ride with Marlow—we're here to make your automotive experience as smooth and enjoyable as humanly possible! 🌟🚗😄

June 11, 2023

Anthony is a great service manager. The service has been great fir my Ranger and RV. More

by p.bradshaw_9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Cox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darrell Greer
4.0
This rating includes all reviews, with more weight given to recent reviews.
Virginia Ridgeway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 12, 2023 -

Marlow Ford responded

Thank you for the four-star review!! Anthony is like a superhero for your vehicle, ensuring top-notch service and care. With his expertise and outstanding service, your Ranger and RV are in great hands, ready to conquer any adventure on the road ahead. We excitedly anticipate serving you again to total satisfaction in the future!!

June 08, 2023

Always treated well when take vehicle there and when it's possible I will continue to take my vehicle there More

by robinlthompson71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darrell Greer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Virginia Ridgeway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 09, 2023 -

Marlow Ford responded

Hey there! We're thrilled you've always had a great experience bringing your vehicle to us. We value your trust and loyalty, and we'll continue to provide you with top-notch service whenever you visit. Thank you for your kind words and ongoing support. We're here for you and your vehicle, so don't hesitate to reach out whenever you need assistance. Drive safely, and see you next time at Tri-State Nissan!!

June 08, 2023

My carpet on driver side had black grease or dirt and door jam as well. There was spilled oil on my license plant and all under hood which I had to clean. Upsetting that no one bothered to clean up what More

by None
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Virginia Ridgeway
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 12, 2023 -

Marlow Ford responded

Dear valued customer, thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience and disappointment you experienced during your recent visit. We understand how frustrating it can be to find your vehicle in less than pristine condition, and we want to assure you that we take your feedback seriously. We have addressed this issue with our team to ensure that such oversights are avoided in the future. Your satisfaction is our top priority, and we hope to have the opportunity to make it up to you in the future with an exceptional service that exceeds your expectations.

June 07, 2023

Excellent Service Department good service,professionalism,qualified mechanics, I have never had a problem with any scheduled service. More

by James Cox
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Cox
4.0
This rating includes all reviews, with more weight given to recent reviews.
Darrell Greer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Virginia Ridgeway
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 08, 2023 -

Marlow Ford responded

James, thank you for your outstanding five-star review! We're delighted you had an excellent experience with our Service Department. Our team takes pride in providing top-notch service with a touch of professionalism, and our highly qualified mechanics are dedicated to ensuring your vehicle receives the best care. We're thrilled that your scheduled services have always been problem-free, and we can't wait to continue surpassing expectations and satisfaction!

June 02, 2023

Always great service. Have bought three cars over the years. Friendly from phone to service rep to pay person to mechanics. Could not be more pleased. More

by pepere5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Cox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darrell Greer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Virginia Ridgeway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 05, 2023 -

Marlow Ford responded

I'm thrilled you've always received excellent service at Tri-State Nissan! It's stimulating to have had the opportunity to serve you throughout the years and assist in purchasing three cars. From our friendly phone representatives to the dedicated service team, we strive to create an enjoyable and seamless experience for you. Your continued satisfaction is my utmost priority, and I'm thrilled to have exceeded your expectations. I appreciate your loyalty and look forward to many more exciting journeys together!

May 27, 2023

Excellent mechanics; honest and reasonable service; and super friendly staff. Would not go anywhere else! More

by Michael.albarelli
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darrell Greer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Virginia Ridgeway
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2023 -

Marlow Ford responded

We're thrilled to read your review, Michael.albarelli! At Marlowe Automotive Services, our dedicated team of excellent mechanics and friendly staff are committed to providing honest, reasonable, and top-quality service. Your loyalty and satisfaction mean the world to us, and we're honored to be your trusted choice for all your automotive needs!

May 21, 2023

Service was very fast! In and out in less than a hour. They even found a recall that I did not know about, and addressed that as well. I drive by three other Ford dealershi More

by dshaw8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Cox
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2023 -

Marlow Ford responded

Thank you for your fantastic feedback! We're thrilled to hear that our service was lightning-fast, getting you in and out in less than an hour. Efficiency is our middle name! We're also glad that our diligent team discovered a recall that you weren't aware of and took care of it for you. Safety first! It's an honor to have you choose us over other Ford dealerships, and we appreciate your trust in our services. We look forward to serving you again in the future with the same speed and exceptional care. Safe travels until then!