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Marlow Ford - Service Center

Luray, VA

4.8
121 Reviews
Call Service Center (888) 728-4619

121 Reviews of Marlow Ford - Service Center

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January 23, 2025

5 Everyone at the dealership was very nice and helpful. It is a friendly environment. More

by kkstroop
Recommend Dealer
Yes
Employees Worked With
Darrell Greer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Darrell Greer
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Jan 27, 2025 -

Marlow Ford responded

Thank you so much for your kind words and 5-star review! We’re thrilled to hear that our team created a welcoming and friendly environment for you. Providing helpful and courteous service is always our goal, and we’re so glad you had a great experience. We look forward to seeing you again in the future!

January 23, 2025

Marlow Ford has always provided good service to my vehicles. They are all very friendly and easy to work with. More

by kkstroop
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darrell Greer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Virginia Ridgeway
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 27, 2025 -

Marlow Ford responded

Thank you for your continued trust and for sharing your experience! We're delighted to know that our team at Marlow Ford has consistently provided good service for your vehicles. We pride ourselves on being friendly, easy to work with, and dedicated to meeting your needs. We appreciate your loyalty and look forward to serving you again in the future!

January 15, 2025

They are usually very quick about taking care of the maintenance needed on my f250. They also were readily available to inspect my new utility trailer. More

by Steven
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darrell Greer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Virginia Ridgeway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 17, 2025 -

Marlow Ford responded

Thank you for your great feedback! We're thrilled to hear that we were able to quickly take care of the maintenance for your F250 and assist with inspecting your new utility trailer. We pride ourselves on providing efficient service, and it's great to know we've met your expectations. We appreciate your trust in us, and we look forward to continuing to serve you and your vehicle needs!

January 10, 2025

Fast, friendly and professional. I will be recommending this car service to friends and family. More

by KWalton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darrell Greer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Virginia Ridgeway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 17, 2025 -

Marlow Ford responded

Thank you for your kind words! We're thrilled to hear that you had a fast, friendly, and professional experience with us. Your recommendation to friends and family means a lot, and we truly appreciate your support. If you ever need assistance in the future, don't hesitate to reach out – we’re always here to help!

December 29, 2024

Always understanding and knowledgeable and helpfull in the service dept. always a pleasure to work with the sales dept. wish they were bigger and had more inventory on the lot both new and used. More

by NOEMAIL20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Cox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darrell Greer
4.0
This rating includes all reviews, with more weight given to recent reviews.
Virginia Ridgeway
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The lady in the billing department is always a pleasure she’s always smiling informative and a pleasure to deal with even if you have questions or concerns
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Dec 30, 2024 -

Marlow Ford responded

Thank you so much for the fantastic review! We’re so happy to hear that you’ve had great experiences with both our Service Department and Sales Team. Our team works hard to be as helpful, understanding, and knowledgeable as possible, and your feedback means a lot to us. We completely understand the desire for more inventory, and we're actively working on bringing in more new and used vehicles to meet your needs. We appreciate your loyalty and look forward to serving you again soon. Thanks again for choosing Marlow Ford!

November 27, 2024

First time out the shop I run in to bolts not put in and other bolts not put in proper place, had to take my jeep back for them to put fuel rail bolts in that they never put in apparently bc I leaked about More

by dwaynerennerjr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Anthony Cox
1.0
This rating includes all reviews, with more weight given to recent reviews.
Darrell Greer
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
November 23, 2024

Best dealer that I have been to , and best customer service.. Marlow in Luray will be my dealer from now on !! Thanks so much.. More

by sewcool2015
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Lineweaver
5.0
This rating includes all reviews, with more weight given to recent reviews.
JW Painter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Emma Lutz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darrell Greer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Virginia Ridgeway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 25, 2024 -

Marlow Ford responded

Thank you so much for your glowing review! We’re thrilled to hear that you had such a great experience with us at Marlow Ford in Luray. Providing top-notch customer service is always our priority, and it means the world to us that you’ve chosen us as your go-to dealership! Your trust and support motivate us to keep delivering the very best. Thanks again, and we look forward to serving you for many years to come!

November 05, 2024

They were "Johnny on the spot" when we needed help! They were thorough in their assessment of our vehicle's malfunction and got us up and running in a timely fashion. More

by Logos Nana
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Virginia Ridgeway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 06, 2024 -

Marlow Ford responded

Thank you, Logos Nana, for sharing your positive experience with Marlow Ford! We’re thrilled to hear that our team was able to provide timely assistance and thoroughly assess your vehicle’s needs to get you back on the road swiftly. Your kind words about our efficiency and dedication mean a lot to us, and we truly appreciate you choosing Marlow Ford. We’re here whenever you need us and look forward to assisting you again in the future!

November 01, 2024

Everyone was very friendly and the work was done as scheduled. I was very satisfied. More

by Susan
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Virginia Ridgeway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Skip Shank
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : No contact with this department
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Nov 06, 2024 -

Marlow Ford responded

Thank you, Susan, for taking the time to leave such a wonderful review! We’re pleased to hear that our team at Marlow Ford provided friendly service and completed your work as scheduled. Your satisfaction is our top priority, and we’re delighted to have met your expectations. Thank you for choosing Marlow Ford – we look forward to serving you again!

October 09, 2024

Marlow of Luray has the greatest service team. Their service leadership is seamless and incredible. The auto professionals and technicians are ultra qualified, no matter the age of the vehicle. More

by James Holsinger, Jr.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Cox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darrell Greer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Virginia Ridgeway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : J. Comer
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Oct 10, 2024 -

Marlow Ford responded

Thank you so much for your fantastic review! We're beyond grateful that you've entrusted Marlow Ford of Luray with your remarkable range of vehicles, from your 1980 F350 rollback and 1970 fastback Mustang to your newer autos. It means the world to us to hear that our service team has earned your highest recommendation. We strive to provide seamless and expert care for every vehicle that comes through our doors, and knowing that we've met your expectations is incredibly rewarding. We look forward to continuing to offer top-rated service for your collection and appreciate your trust in us! Thank you again!

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