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Marlow Ford

Luray, VA

4.8
136 Reviews
Welcome to Marlow Ford, your preferred Ford dealership in Luray. Our team is committed to helping you find and maintain your next vehicle and offer you premium customer service. Our Ford dealer in Luray is fully stocked with the latest SUVs, pickup trucks and sedans that feature intuitive technology, high-performing engines and enhanced safety features. Discover the bold style of each one of our new, used and certified pre-owned vehicles when visiting Marlow Ford. The team at our Ford dealership in Luray is fully committed to serving all of your automotive needs. We host a state-of-the-art service center and a parts department with genuine OEM parts. Find savings when meeting with our expert finance team, too, to help you save more at signing. When it comes to finding the perfect vehicle and maximizing its performance long-term, count on the team at Marlow Ford to be there with you on the journey.
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1021 US-211 West

Luray, VA

22835

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Showing 136 reviews

December 23, 2023

Routine the works dine on ranger so all done efficiently Office clerk was very personable More

by p.bradshaw_9
Recommend Dealer
Yes
Employees Worked With
Darrell Greer
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Darrell Greer
Dec 26, 2023 -

Marlow Ford responded

We are so glad you enjoyed our services here at Marlow Ford. We hope to see you again soon.

December 23, 2023

First time going in for service and experience was excellent. All staff were friendly and my service was completed very timely. Very satisfied with my visit and will continue to use. More

by jefftharp1026
Recommend Dealer
Yes
Employees Worked With
Darrell Greer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Darrell Greer
Dec 26, 2023 -

Marlow Ford responded

We are so happy that you are happy Jeff. Customer satisfaction is our number one goal and we are happy we were able to provide you with that!

December 22, 2023

When I called and made the appointment, I told him what I wanted done and that I had received a service notice in the mail. When I picked it up, they were supposed to use my points towards my bill. They had More

by STUATKINS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Anthony Cox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darrell Greer
3.0
This rating includes all reviews, with more weight given to recent reviews.
Virginia Ridgeway
3.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 26, 2023 -

Marlow Ford responded

We are so happy that you chose Marlow Ford to complete your service. Glad we got everything all sorted out! Hope to see you again soon.

December 20, 2023

Outstanding service always willing to listen and help best service anywhere in the area Would highly recommend More

by randyvick
Recommend Dealer
Yes
Employees Worked With
Anthony Cox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Cox
Dec 21, 2023 -

Marlow Ford responded

Thank you so much Randy! Here are Marlow Ford we are all about customer service and making our customers feel most welcome!

December 20, 2023

Great Marlow and the team has been great since I bought my expedition, from the buying process, to the service we re ieve More

by ringohottle
Recommend Dealer
Yes
Employees Worked With
Darrell Greer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Darrell Greer
Dec 21, 2023 -

Marlow Ford responded

We are so glad to have provided you with exceptional service! We take pride in our customer service here at Marlow Ford!

December 15, 2023

Got me in fast and did a thorough job with the vehicle. Great job well done More

by dsto1031
Recommend Dealer
Yes
Employees Worked With
Virginia Ridgeway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Virginia Ridgeway
Dec 15, 2023 -

Marlow Ford responded

We're thrilled to hear we got you back on the road swiftly, and our team's dedication to a thorough job shines through. Your satisfaction fuels our drive, and we look forward to delivering top-notch service on all your future visits!

December 12, 2023

I needed my tire patched to make a 2. 5 hour trip back home. They promptly patched the tire and got me going again. Great service! More

by jnace73
Recommend Dealer
Yes
Employees Worked With
Virginia Ridgeway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Virginia Ridgeway
Dec 12, 2023 -

Marlow Ford responded

Here at Marlow Ford customer service is everything! We are glad we were able to get you back home safely!

December 10, 2023

Good service. Good service, helpful personnel, don't have anything to complain about. Emma did a very nice job. More

by rod25
Recommend Dealer
Yes
Employees Worked With
Emma Lutz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Emma Lutz
Dec 11, 2023 -

Marlow Ford responded

We are very glad you enjoyed our service here at Marlow Ford. We have to agree Emma is a miracle worker!

December 09, 2023

Friendly and easy Friendly service and very accommodating. Kept me informed Friendly service and very accommodating. Kept me informed. Very professional interactions with the staff. More

by jbrooks_bc2004
Recommend Dealer
Yes
Employees Worked With
Darrell Greer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Darrell Greer
Dec 11, 2023 -

Marlow Ford responded

We are so glad we were able to provide friendly and easy service to you. At Marlow Ford we make it our mission to keep thins professional while also maintaining that level of friendliness!

December 07, 2023

They are awesome. Always nice and super fast. Great. Awesome quick. And very dependable. Fantastic More

by mwoodward716
Recommend Dealer
Yes
Employees Worked With
Darrell Greer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Darrell Greer
Dec 08, 2023 -

Marlow Ford responded

Wow, thank you for the fantastic feedback! We're thrilled to hear that you find our service awesome, nice, and super fast. Dependability is key for us, and we're pleased to know that you've had such positive experiences. If there's anything specific you love about our service or if you have any suggestions for improvement, we're all ears. Your satisfaction is our top priority, and we look forward to providing you with continued great service. Thanks again, and have a fantastic day!

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