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Marlow Ford

Luray, VA

Overview
Employees
Reviews
Vehicles
4.8
132 Reviews
Welcome to Marlow Ford, your preferred Ford dealership in Luray. Our team is committed to helping you find and maintain your next vehicle and offer you premium customer service. Our Ford dealer in Luray is fully stocked with the latest SUVs, pickup trucks and sedans that feature intuitive technology, high-performing engines and enhanced safety features. Discover the bold style of each one of our new, used and certified pre-owned vehicles when visiting Marlow Ford. The team at our Ford dealership in Luray is fully committed to serving all of your automotive needs. We host a state-of-the-art service center and a parts department with genuine OEM parts. Find savings when meeting with our expert finance team, too, to help you save more at signing. When it comes to finding the perfect vehicle and maximizing its performance long-term, count on the team at Marlow Ford to be there with you on the journey.
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1021 US-211 West

Luray, VA

22835

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Showing 132 reviews

June 08, 2023

Always treated well when take vehicle there and when it's possible I will continue to take my vehicle there More

by robinlthompson71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darrell Greer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Virginia Ridgeway
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 09, 2023 -

Marlow Ford responded

Hey there! We're thrilled you've always had a great experience bringing your vehicle to us. We value your trust and loyalty, and we'll continue to provide you with top-notch service whenever you visit. Thank you for your kind words and ongoing support. We're here for you and your vehicle, so don't hesitate to reach out whenever you need assistance. Drive safely, and see you next time at Tri-State Nissan!!

June 08, 2023

My carpet on driver side had black grease or dirt and door jam as well. There was spilled oil on my license plant and all under hood which I had to clean. Upsetting that no one bothered to clean up what More

by None
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Virginia Ridgeway
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 12, 2023 -

Marlow Ford responded

Dear valued customer, thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience and disappointment you experienced during your recent visit. We understand how frustrating it can be to find your vehicle in less than pristine condition, and we want to assure you that we take your feedback seriously. We have addressed this issue with our team to ensure that such oversights are avoided in the future. Your satisfaction is our top priority, and we hope to have the opportunity to make it up to you in the future with an exceptional service that exceeds your expectations.

June 07, 2023

Excellent Service Department good service,professionalism,qualified mechanics, I have never had a problem with any scheduled service. More

by James Cox
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Cox
4.0
This rating includes all reviews, with more weight given to recent reviews.
Darrell Greer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Virginia Ridgeway
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 08, 2023 -

Marlow Ford responded

James, thank you for your outstanding five-star review! We're delighted you had an excellent experience with our Service Department. Our team takes pride in providing top-notch service with a touch of professionalism, and our highly qualified mechanics are dedicated to ensuring your vehicle receives the best care. We're thrilled that your scheduled services have always been problem-free, and we can't wait to continue surpassing expectations and satisfaction!

June 02, 2023

Always great service. Have bought three cars over the years. Friendly from phone to service rep to pay person to mechanics. Could not be more pleased. More

by pepere5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Cox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darrell Greer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Virginia Ridgeway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 05, 2023 -

Marlow Ford responded

I'm thrilled you've always received excellent service at Tri-State Nissan! It's stimulating to have had the opportunity to serve you throughout the years and assist in purchasing three cars. From our friendly phone representatives to the dedicated service team, we strive to create an enjoyable and seamless experience for you. Your continued satisfaction is my utmost priority, and I'm thrilled to have exceeded your expectations. I appreciate your loyalty and look forward to many more exciting journeys together!

May 27, 2023

Excellent mechanics; honest and reasonable service; and super friendly staff. Would not go anywhere else! More

by Michael.albarelli
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darrell Greer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Virginia Ridgeway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 30, 2023 -

Marlow Ford responded

We're thrilled to read your review, Michael.albarelli! At Marlowe Automotive Services, our dedicated team of excellent mechanics and friendly staff are committed to providing honest, reasonable, and top-quality service. Your loyalty and satisfaction mean the world to us, and we're honored to be your trusted choice for all your automotive needs!

May 27, 2023

I have found Marlow Ford to be a very good dealership to purchase a new Ford vehicle from. I feel that they employ good reputable people that are very knowledgeable about the Ford brand and product offering More

by Fravel’s
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Anthony Lineweaver
5.0
This rating includes all reviews, with more weight given to recent reviews.
JW Painter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Emma Lutz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 30, 2023 -

Marlow Ford responded

Wow! Your excellent feedback, Fravel's, blows us away, and we're thrilled to have met and exceeded your expectations at Marlow Ford! Our exceptional team of reputable experts takes immense pride in delivering a delightful buying experience and surpassing expectations to ensure you drive off in the Ford vehicle of your dreams. Thank you for choosing us as your dealership of choice—we're honored to have played a part in your Ford journey!

May 21, 2023

Service was very fast! In and out in less than a hour. They even found a recall that I did not know about, and addressed that as well. I drive by three other Ford dealershi More

by dshaw8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Cox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 22, 2023 -

Marlow Ford responded

Thank you for your fantastic feedback! We're thrilled to hear that our service was lightning-fast, getting you in and out in less than an hour. Efficiency is our middle name! We're also glad that our diligent team discovered a recall that you weren't aware of and took care of it for you. Safety first! It's an honor to have you choose us over other Ford dealerships, and we appreciate your trust in our services. We look forward to serving you again in the future with the same speed and exceptional care. Safe travels until then!

May 19, 2023

Great service ! Friendly Easy to get an appointment with . Car back in timely manner , location More

by Parker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Cox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darrell Greer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Virginia Ridgeway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 22, 2023 -

Marlow Ford responded

Thank you for your awesome review! We're thrilled to hear that you had a great service experience with us. Our friendly team is always here to assist you with a smile. We understand the importance of convenience, so we make it easy to schedule an appointment to fit your schedule. Time is valuable, and we're delighted that we were able to return your car to you in a timely manner. As for our location, we strive to provide a convenient and accessible place for our valued customers. Thank you for choosing us, and we look forward to serving you again with the same level of excellence!

May 18, 2023

A great place to get my service done. They even pick my vehicle up and drop it off More

by JWPAINTER1@GMAIL.COM
Recommend Dealer
Yes
Employees Worked With
Darrell Greer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Darrell Greer
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May 22, 2023 -

Marlow Ford responded

Thank you for your wonderful feedback! We're thrilled to hear that our place is a great choice for getting your service done. We understand that convenience is key, so we offer the extra perk of picking up and dropping off your vehicle. It's our way of making your experience as seamless and hassle-free as possible. We appreciate your support and look forward to serving you again in the future. Happy motoring!

May 16, 2023

Always great mechanics, Darrell always good & quick to schedule and to explain any repairs & very, very polite. Also, Darlene is very friendly and just like sunshine there. More

by Queen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Cox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darrell Greer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 17, 2023 -

Marlow Ford responded

Thank you for your amazing feedback! We're thrilled to hear that our mechanics have consistently provided you with great service. Darrell is a valued member of our team, and we're glad to know that he is prompt in scheduling and explaining repairs while maintaining a high level of politeness. Darlene is a ray of sunshine, and we're delighted that her friendly demeanor adds to your positive experience. We appreciate your kind words and your continued trust in our team. We look forward to serving you in the future with the same level of excellence and warmth.

May 17, 2023 -

Queen responded

We own two wonderful vehicles that we bought at marlowe ford & plan to forever get service done there. No place better.

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