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Marlboro Nissan - Service Center
Marlboro, MA
114 Reviews
114 Reviews of Marlboro Nissan - Service Center
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August 29, 2024
BAD experience at Marlboro Nissan getting my car "fixed" Aug 5 I took it in as the brake pads I could tell though no noises etc needed to be looked at or changed so at 9 am I took it in . Got a call at 12 s Aug 5 I took it in as the brake pads I could tell though no noises etc needed to be looked at or changed so at 9 am I took it in . Got a call at 12 saying I now need all new rotors and all pads would be 948 w tax , ok told them to fix it .. picked it up at 5 . I felt zero change (thought maybe it's me it's normal for this car🤷♀️) called past Monday they took it back yesterday and said " we had to fix a rotor and the back pads slipped" . Nothing more nothing less . I have bought this at there and always had it fixed there and recommend them to all . So is this normal to happen ??? Any mechanics out there ? Thx sorry for long message . So if I didn't take it back they would've gotten away w this ! And called them this am got a oh sorry and they disconnected the call More
by Moganmichele2
Employees Worked With
All
April 25, 2024
Yo, so I had a Nissan Rogue for 3 years, then I swapped the lease for a Nissan Titan. I kept the lease for 3 years and decided to buy the truck, worst decision ever! The car started acting up after 40k mil the lease for a Nissan Titan. I kept the lease for 3 years and decided to buy the truck, worst decision ever! The car started acting up after 40k miles. I called them and they said it was normal. Then, at around 49k miles, the reverse gear started acting up. So I called on March 28th and asked them to check it out. They didn't get to it until a week later. I took the truck to the dealer and they said my transmission needed to be replaced. I asked about my warranty and they said it had expired on March 26th. They wanted $11k to fix it and said I had to pay out of pocket. They didn't care about me as a customer. Just so you know, they said I called 2 days after my warranty expired, but when we bought the truck on March 26, 2019, I didn't pick it up until March 30th. I tried contacting Nissan Corporate Consumer Affairs and spoke to this guy named Mathew. He was a real jerk and said it was his final decision and there was nothing I could do. More
by Vieira.0710
Employees Worked With
Other Employees :
Jim McCall, Peter Santoro
December 12, 2019
Had a few issues with my new Murano. But. Bryan went above and beyond to make sure everything was taken care of..... great service advisor great customer service Attention to detail is also very good above and beyond to make sure everything was taken care of..... great service advisor great customer service Attention to detail is also very good .... thank you for all your help More
by Radu D
Employees Worked With
Bryan Henriquez
July 29, 2019
Paul is a true professional I have purchased 2 Nissan Muranos (2012, 2018) from Marlboro Nissan and have always contacted Paul Mullen when I needed a problem addressed and resolv I have purchased 2 Nissan Muranos (2012, 2018) from Marlboro Nissan and have always contacted Paul Mullen when I needed a problem addressed and resolved. In the past 8 years, I have contacted Paul only two times but have always received a knowledgeable and professional response to my questions and all issues were resolved promptly. I highly recommend his service department. More
by sdmullins
Employees Worked With
May 06, 2019
Outstanding service They provide Very helpful service with short wait time. The facility is nice and they provide coffee, snacks, and drinks. they’re helpful with provi They provide Very helpful service with short wait time. The facility is nice and they provide coffee, snacks, and drinks. they’re helpful with providing suggestions in regards to which service is needed. More
by Customer
Employees Worked With
April 27, 2019
Great service as always I brought my car in for the usual oil change on 4/27/19. Spoke with Chris Hall in service. He suggested tire rotation and also replacing the in cabin I brought my car in for the usual oil change on 4/27/19. Spoke with Chris Hall in service. He suggested tire rotation and also replacing the in cabin filter as it had not been done recently. When the car was ready Chris gave me a head up about a concern with the battery. He offered me several options . I had another appt. And came back a little later that day to have the battery replaced. I greatly appreciate the heads up as I would much prefer to be proactive and replace it rather than get stuck somewhere. As always great service by Chris and the team at Marlboro Nissan. Thank you. Donna Eannuzzo More
by Donna
Employees Worked With
April 26, 2019
Oil change This dealership is very professional and fast. I love and highly recommend their service. They are super friendly. I will come back here for sure. This dealership is very professional and fast. I love and highly recommend their service. They are super friendly. I will come back here for sure. More
by aurora5979
Employees Worked With
Morgana Resende
April 16, 2019
Great and best service Great experience. Very dependable and very reliable. These guys are the best. Thank you for all your help and support. We do appreciate you guys going Great experience. Very dependable and very reliable. These guys are the best. Thank you for all your help and support. We do appreciate you guys going above and beyond to ensure excellent service. More
by Anna 5029
April 14, 2019
Service Very professional and friendly. Average wait time for inspection sticker. This is my second new car that I bought at Marlborough Nissan. Special tha Very professional and friendly. Average wait time for inspection sticker. This is my second new car that I bought at Marlborough Nissan. Special thanks to the employee who assists you when you pull up to the service area. More
by Mark Tolan
Employees Worked With
Other Employees :
Owen (Lenny) Farrell, Jim McCall, Morgana Resende
March 29, 2019
Dropped car off for body shop Everyone was wonderful. Customer service representative was exceptional . Service manager couldn’t have been nicer helping me acquire transportati Everyone was wonderful. Customer service representative was exceptional . Service manager couldn’t have been nicer helping me acquire transportation. Overall a wonderful experience.would recommend More
by Jean185
