Markley Motors - Service Center

great Service!! I had excellent service this week at the Markley Honda collision center. I was greeted promptly and helped efficiently. It was a very positive experi I had excellent service this week at the Markley Honda collision center. I was greeted promptly and helped efficiently. It was a very positive experience. More

Markley.Motors continues to give good service Since buying my 2013 Honda Civic from Markley Motors five years ago, I have received excellent service. The maintenance department has friendly, knowl Since buying my 2013 Honda Civic from Markley Motors five years ago, I have received excellent service. The maintenance department has friendly, knowledgeable service people who are efficient and helpful. Recently, I took the car in for regular maintenance. I plan an extensive road trip and wanted to make sure everything was in good order. I also decided to put on four new tires. When I stopped in to make the appointment, Andrew was very proactive. He checked with the parts department to make sure the tires I needed would be in stock and made the appointment at a convenient time for me. The car was ready in record time, Andrew explained what they had done, He is always very courteous and has given me good service. The coupon I had received was a true savings. Thanks for the quality service both with excellent maintenance and friendly service. I especially have enjoyed the free car washes, too! More

Over promised, under delivered Was told our van would be fixed by Tuesday. Parts were delivered late, wrong parts were delivered. Thursday it was "done", but the issue was not fixed Was told our van would be fixed by Tuesday. Parts were delivered late, wrong parts were delivered. Thursday it was "done", but the issue was not fixed correctly. Won't be using this service department again. More

Poor service reps. Rude. Out of town. Called about Sat oil change on Wed. Told no appts but express service would take 2 hours at most. Arrived at 9vand told 4 1/2 hour wai Out of town. Called about Sat oil change on Wed. Told no appts but express service would take 2 hours at most. Arrived at 9vand told 4 1/2 hour wait. More

Always friendly I’ve had nothing but positive experiences with the dealership and the service center. They really try hard. When things go smoother, as they sometime I’ve had nothing but positive experiences with the dealership and the service center. They really try hard. When things go smoother, as they sometimes they always try their hardest. I brought my car in for routine maintenance Last week. They overfilled one of the tires and so I have to bring it back later in the afternoon. It was immediately addressed and apologies offered. This dealership is a little out of my way, but because they demonstrate respectful, polite and good service, I don’t mind returning. Joyce More

I've never had a good experience with the Service Department Where to begin.... so many complaints. I waited 1.5 hours before calling the Service Dept. to ask the status of the repair. I was transferred to the m Where to begin.... so many complaints. I waited 1.5 hours before calling the Service Dept. to ask the status of the repair. I was transferred to the mechanic who said work was being wrapped up... "give me about half an hour." Fifty minutes later when standing at the service counter, I asked for an update. The service rep there checked their computer system & told me the mechanic was just typing up notes to document what repairs were made, and that it would take another 5 minutes. To expedite things, I wanted to pay for the work before the vehicle was returned to the bay. The counter guy told me the price and added "if you want your van back." The implication was that I was going to balk at the price and they wouldn't release my vehicle. He then displayed snippy and immature behavior by bruskly pushing paperwork and my credit card on the counter. I asked the rep what the estimated time is to complete the job. Rather than answer the question, he replied that "it would be another few minutes." When I said that wasn't my question, he very huffily looked up that information and told me that job is supposed to take 45 minutes. I then said I'd been there 2.5 hours. Then, as though there was some relevance to the situation, he said the mechanic''s notes said he'd left a voicemail message 1.5 hours after I dropped my vehicle off. Well.... no voicemail on my cell or on the home phone on record. The counter rep was testy when I informed him that I had no message from them (btw, I waited to submit this review until I'd had a chance to check the home phone, too). I might as well also let readers know how insensitive the staff was to my mother. We went together to have an oil change done (a scheduled appointment) and it took several hours, too. Unfortunately my mother was on supplemental oxygen (pulling a large tank on a cart.... so quite obvious that she was someone in compromised health). It was unbelievable that they took their sweet time in getting a routine job done! Bottom line: I will never again patronize Markley Motors. That saying, "Fool me once, shame on you; fool me twice, shame on me." We gave Markley Motors many chances to perform service professionally and in a timely manner..... never again. I don't know the name of the person I dealt with (but he's sort of strawberry blond, 30ish). I ahve to choose a listed employee, but I'm only guessing. More

Good Service Service dept made it easy for my granddaughter to get her 98 CRV repaired. The cost and time for repair were as promised. Thanks for the much need Service dept made it easy for my granddaughter to get her 98 CRV repaired. The cost and time for repair were as promised. Thanks for the much needed service! More

Markley's "service" department provide anything but! I recommend avoiding them like the plague. Let me tell you our horror story. We bought our used Honda Pilot from Greeley Honda years ago, since we I recommend avoiding them like the plague. Let me tell you our horror story. We bought our used Honda Pilot from Greeley Honda years ago, since we knew of Markley's reputation. Recently we got a factory recall notice for the passenger airbag, so we decided to take it to Markley. What harm could come of it? Simple recall. Free. Right? Wrong. In the week after their work, our battery died. It had had no trouble starting, no lights or radio or anything was left on to drain the battery, but it was a few years old, so I did not make a connection. Called AAA, got a new battery, moved on. On Friday, coming home from shopping, the horn starts blaring on its own, headlights start flashing, and won't stop. We pull out the horn and headlight fuses, drive home nervously. Saturday, I cancel an appointment in Denver, bring the car in to the service people to ask them to look at it and figure out what they did wrong. The "service" manager denies their work has anything to do with these issues, which are totally coincidental, tells me they can do a diagnostic inspection but will charge me for it if their work had nothing to do with it (which he already concluded was true without even looking at it) and they can squeeze me in Thursday if I want. I make the appointment and go home. My wife and I open all the fuse boxes, find the one they obviously pulled but did not put back correctly, fix it, fix a couple of others, put back the horn and headlight fuses we pulled the night before, and everything works again. Other than needing to replace a relatively new front headlight, and the cost of a new battery, everything is fine now. They could have done the work we had to do in 15 minutes if they cared whatsoever about their customers. Next time I need "free" service, I will go to Greeley, or Longmont, or Cheyenne, or Timbuktu, but I will never go back to Markley Motors. Maybe their sales people are ok, but their service department totally sucks. More

Never Again I have came to this dealership for two different reasons. Both times I not only left disappointed in the work that was done but also feverishly angry I have came to this dealership for two different reasons. Both times I not only left disappointed in the work that was done but also feverishly angry by the service that this place provides. The first time I came to this location I needed under body work and hail damage repaired. The car was estimated and I left it at the store to get repaired. The estimated repair time was 4 weeks. I felt like that was a long time for the damage but I needed the repair done as the car was towed to the dealership. Throughout the time of the repair, I was called in total fourteen times telling me my repair was finished and not only was the repair not finished the first thirteen times, but the repair took almost three months to complete. They did not even offer me a rental car to use. When I did receive my car, the car lacked fluids and the engine overheated five minutes away from the dealership because they drained the coolant fluid and didn't put any new fluid in. The second time I brought my car into this location I had power steering damage and an issue with my wheel. They estimated the cost at around $400. This repair over one week skyrocket to $2,600. After arguing with the dealership over how it was misestimated, they offered to give us a discount because they failed to realize the majority of the damage. The discount that they gave me was $20. And yes that is typed write, $20. I then drove away from the dealership and warning lights came on. I drove back to the dealership and the mechanic told me that they installed broken pieces into my car. He told me it would be a couple extra days. Shortly following this repair, I went to get my car aligned because it was pulling to one side. The dealership told me they were unable to align the car because of damage that is directly related to the incident where they installed the broken pieces in my car. The manager then informed me that I broke my car and that everything was my fault. He then refused to talk to me. After these incidents I am still very unhappy and broke because of how Markley robbed me for my money without doing their job. I can't get my car properly fixed and I am still told how I must have re crashed my car. I will never return and urge you to do the same. More

Horrible service Waited 6 hours for an oil change. I was told their computer system was having problems and that's why the wait was so long. I figured I would give the Waited 6 hours for an oil change. I was told their computer system was having problems and that's why the wait was so long. I figured I would give them a second chance for another oil change 4 months later. I arrived at 7:30 a.m. In a scheduled appointment. I was told "oh your going to wait here for it, it will be a few hours". I would never have a car serviced here or buy from this place. What a joke!! I bought 3 new cars from this place in the past and I was treated well. I don't know what changed in the last year or two but Markley Motors has turned into the worst possible place to buy a car or get it serviced. PLEASE save yourself a headache and time and go anywhere but Markley motors for anything. More