Markley Motors - Service Center

I found mouse droppings inside the vehicle and drove right to Markley Motors - Will Stenner was so amazing- he got my car in immediately as I was heading out of town the next day. The “mouse problem” w right to Markley Motors - Will Stenner was so amazing- he got my car in immediately as I was heading out of town the next day. The “mouse problem” was taken care of. He was helpful, kind, answered all my questions and took the time to explain things. I have gone to Markley for 25 years and have only had great experiences. More

My husband and I have been a Honda family for 40+ years and have owned 5 Hondas. We are very impressed with the amazing personal service we receive every time we bring our Honda(s) in! Thank you Will for and have owned 5 Hondas. We are very impressed with the amazing personal service we receive every time we bring our Honda(s) in! Thank you Will for always greeting us with a friendly smile and treating us like family! Well done Will! More

Shout out to David Schlueter and the Technical team for keeping my old Honda Accord roadworthy. Longtime Markley customer. They have consistently met and exceeded my expectations over many years. Providing keeping my old Honda Accord roadworthy. Longtime Markley customer. They have consistently met and exceeded my expectations over many years. Providing good counsel, and the expertise to keep my Honda going strong. Just exemplary in every way...and a beautiful facility...Best Dealer, and staff...Salute! More

We brought my 2021 CRV in for a 1 1/2 hour hitch installation and had a scheduled appointment. 3 hours later we are still here and they say they are only half done with it. They knew we were waiting installation and had a scheduled appointment. 3 hours later we are still here and they say they are only half done with it. They knew we were waiting and even called me at 12:30 stating the would be late and done at 1:30. We are so upset. We would have made arrangements to leave it and come back would we have known this would take so long. We DO NOT recommend Markley Honda for service and will never return here again. I am afraid to see their job now... will provide an update on quality of job. UPDATE: Just got home after 4 hours of waiting to have this 1 1/2 hour job done. I am so disappointed! Although I think the hitch was done correctly, I now have damage to my UNDAMAGED bumper! You would think that the Dealership would take care of their own brand! I just can't win with this! I wish I never took my car here! I entered with under 7000 miles and NO damage to under 7000 with a damaged bumper! They should not have service available at this Honda location! I AM PUTTING OUT A WARNING - Do not bring your vehicle here if you care about it at all! Think they will install a brand new bumper on my CRV - VERY DOUBTFUL! I'm just sick to my stomach. More

The service department is horrible. They have lied and misconstrued facts to their own design. In contacting the warranty co. I was shocked at Markleys service approach in trying to push conjecture rather misconstrued facts to their own design. In contacting the warranty co. I was shocked at Markleys service approach in trying to push conjecture rather than diagnosis. They were telling me they are over their head. They said they have backed themselves into a corner continuing to push their diagnosis based on supposition and no proof. The service advisor Will is not knowledgeable in any way shape or form. The person you trust to advise cannot do so because he does not understand what the technician said. I had dealings with 3 people there. The service advisor Will, the service manager Brent and Michael the technician. I have never in my life found a company that is in such disregard and understanding of customer service. I had a small request to charge my battery that they said was bad. I asked charge it and see if it charges and then holds a charge. The technician said they were unable to charge the battery. Umm anyone can charge a battery or at least try. He refused. Faith in Markley service? I would not trust them to change my oil. Worst experience I have ever had. My departing words were with the technician. I had been trying to correct the fiasco thru Eric the General manager. Eric called to inform me the technician said I was cussing him out and being belligerent. I was mad but My wife sitting beside me was open mouthed. she heard no cussing in the conversation but Michael once again lied. It is unbelievable yet i know do not have them even look at your vehicle. *****UPDATE***** Markley service and I had a disagreement in offering a diagnosis that was supposition. they thought I was unreasonable because they diagnosed the battery was bad And They refused to charge the battery to appease me. Customer Service plain and simple that they are clueless to. Just hook it up and walk away. Michael said they could not. Interesting they refused this. They were afraid of the battery being good so they lied and fought me on just appeasing me. So I picked up my car and I can’t make this up but I got on the road and I looked down. They had scratched my console. I continue down the road and I hear scraping around the steering wheel. I inspect it. I swear to all that is holy the top cover to the steering column was not even attached. It is just rattling around. Please if you use their service beware and question their diagnosis. You will find as I did they are pompous. They believe they are right and will fight you tooth and nail because they can’t stand the fact someone challenges them and Michael the service tech is not capable of proof. I see a law suit coming. It was shocking the way they treat customers at the service center but it has changed to unconscionable by leaving my vehicle for pickup, in a state of disrepair that becomes a hazard. Perhaps I am a one off for Markley service but I have a hard time justifying that tempered with their astounding and astonishing customer service or lack of More

Great experience at Markley, entirely due to Andrew Martinez in Service. He went out of his way to help with my navigation system concerns. He also made sure we could use Apple CarPlay. It’s far superi Martinez in Service. He went out of his way to help with my navigation system concerns. He also made sure we could use Apple CarPlay. It’s far superior for navigation than the built in Garmin system. More

Fantastic Service Mike Bickling, Service Consultant, at Markley’s Honda in Ft. Collins is wonderful. He cares about his customers and treats you with respect. Truly app Mike Bickling, Service Consultant, at Markley’s Honda in Ft. Collins is wonderful. He cares about his customers and treats you with respect. Truly appreciated! More

Poor warranty service Made appointment for 2019 GMC sierra 1500 SLT. Both of my back mud flaps had broken this winter with less than 10k miles on the truck. Both of the f Made appointment for 2019 GMC sierra 1500 SLT. Both of my back mud flaps had broken this winter with less than 10k miles on the truck. Both of the front mud flaps were in perfect condition. I have not driven the truck in any unusual situations. Most rigorous driving was in Nebraska pheasant hunting on muddy roads. Dealership refused warranty.. In addition, my front end was so out of alignment that two tires were ruined in 8000 miles. Dealership refused to consider even though I had an alignment report, and showed them the two bad tires present at the dealership. Total BS. This dealership used to take care of customers. Now they are rude and obstinate. All my service is going to Kings in Loveland. More

Trevor was knowledgeable, friendly and efficient. They completed all the maintenance I requested in less time than they estimated. I recommend this dealership service department and have always been They completed all the maintenance I requested in less time than they estimated. I recommend this dealership service department and have always been happy with the work they have done. More

Dismissed my initial reasoning for coming in On my last visit to the dealership, I brought my CRV in because the car didn't start the day before and I had to get it jumped when I dropped it off a On my last visit to the dealership, I brought my CRV in because the car didn't start the day before and I had to get it jumped when I dropped it off and told Mike that I also said to do an oil change while it was in, when he called me some time later that morning, he said my car was ready to go and I said what about the battery issue? He said "What battery issue?" My response, "the whole reason I brought it in!" It was SUPER annoying that he completely dismissed it, and none of it was on the write up on my receipt, so their guys weren't even looking for it. The dealership is generally good with basic maintenance but I struggle at times for these events. I am now going somewhere else for a second opinion. More