Markley Motors

Total RIP-OFF!!! Stay away from this crook! Vehicles are way over-priced and the service department personnel treat you as if you are a total idiot! I am a retired Stay away from this crook! Vehicles are way over-priced and the service department personnel treat you as if you are a total idiot! I am a retired master-mechanic/technician. I know exactly how I should be treated and this place is not friendly at all. They knowingly sold me a defective used car at a very high price that is dangerous!!! Now I am stuck with a totally worthless car. They can make up for their dubiousness buy buying the car back at the full purchase price regardless of the years used, mileage and condition today. My opinion is...that rich people are the xxxx of the Earth! I dare you to prove me wrong! More

I've never had a good experience with the Service Department Where to begin.... so many complaints. I waited 1.5 hours before calling the Service Dept. to ask the status of the repair. I was transferred to the m Where to begin.... so many complaints. I waited 1.5 hours before calling the Service Dept. to ask the status of the repair. I was transferred to the mechanic who said work was being wrapped up... "give me about half an hour." Fifty minutes later when standing at the service counter, I asked for an update. The service rep there checked their computer system & told me the mechanic was just typing up notes to document what repairs were made, and that it would take another 5 minutes. To expedite things, I wanted to pay for the work before the vehicle was returned to the bay. The counter guy told me the price and added "if you want your van back." The implication was that I was going to balk at the price and they wouldn't release my vehicle. He then displayed snippy and immature behavior by bruskly pushing paperwork and my credit card on the counter. I asked the rep what the estimated time is to complete the job. Rather than answer the question, he replied that "it would be another few minutes." When I said that wasn't my question, he very huffily looked up that information and told me that job is supposed to take 45 minutes. I then said I'd been there 2.5 hours. Then, as though there was some relevance to the situation, he said the mechanic''s notes said he'd left a voicemail message 1.5 hours after I dropped my vehicle off. Well.... no voicemail on my cell or on the home phone on record. The counter rep was testy when I informed him that I had no message from them (btw, I waited to submit this review until I'd had a chance to check the home phone, too). I might as well also let readers know how insensitive the staff was to my mother. We went together to have an oil change done (a scheduled appointment) and it took several hours, too. Unfortunately my mother was on supplemental oxygen (pulling a large tank on a cart.... so quite obvious that she was someone in compromised health). It was unbelievable that they took their sweet time in getting a routine job done! Bottom line: I will never again patronize Markley Motors. That saying, "Fool me once, shame on you; fool me twice, shame on me." We gave Markley Motors many chances to perform service professionally and in a timely manner..... never again. I don't know the name of the person I dealt with (but he's sort of strawberry blond, 30ish). I ahve to choose a listed employee, but I'm only guessing. More

Amazing car buying process This is my first time buying from Markley, but it wont be the last! I had an amazing experience from the second I got there. Fell In love with the car This is my first time buying from Markley, but it wont be the last! I had an amazing experience from the second I got there. Fell In love with the car and they made the process as smooth and quick as possible. More

Wonderful experience Very Clean, organized and nice dealership. Fast service in and out in 3 hours. I was even able to get the exact car I wanted. Jason was very kind, ple Very Clean, organized and nice dealership. Fast service in and out in 3 hours. I was even able to get the exact car I wanted. Jason was very kind, pleasant and helpful. No need to go anywhere else! Thank you. More

Great job, flexible, makes it easy I have bought two Honda with Derek's assistance. Each time he has made the process very easy. He is very responsive to phone calls, text messages, e I have bought two Honda with Derek's assistance. Each time he has made the process very easy. He is very responsive to phone calls, text messages, emails, etc. There have been no surprises. He is very knowledgeable of the models of I was interested in. I would recommend Derek. More

Amazing customer service I really enjoyed communicating with Derek. He was very helpful and informative. He did everything he could to meet our needs, and he was also patient I really enjoyed communicating with Derek. He was very helpful and informative. He did everything he could to meet our needs, and he was also patient with our decision. Derek understood my situation and he went above and beyond to accommodate. When the time comes for us to get another vehicle, I will definitely reach out to Derek Grauberger. More

Pleasant experience buying preowned car Had a pleasant experience buying car here. Joe and Derek very communicative through email (I am quite busy thus prefer email than phone). Derek also p Had a pleasant experience buying car here. Joe and Derek very communicative through email (I am quite busy thus prefer email than phone). Derek also patience and helpful on making the best fit deal for me. Finally got home with the car i have been looking for and with the payment affordable enough for me. More

Knowledgeable Salesperson I purchased my 2017 pilot on 12/26. Prior to my purchase I went to the dealership and met with Jason Otto three times. I then emailed him with the c I purchased my 2017 pilot on 12/26. Prior to my purchase I went to the dealership and met with Jason Otto three times. I then emailed him with the car features and color that I wanted. He found the vehicle with the color and features I wanted and emailed me when it arrived in Fort Collins. Communicating with him via email and in person was very easy. He was responsive and informative answering all my questions and concerns promptly. The purchase was easy. He has since met with me to go over how to use my car/phone/ maps etc. and continues to be helpful even a month after my purchase. I appreciate working with such a knowledgeable sales person. More

Good vibe, excellent customer service! I was happy to find choices of what I was looking for, customer service was great, and I have found my dealership for my Honda service. Grateful. Sa I was happy to find choices of what I was looking for, customer service was great, and I have found my dealership for my Honda service. Grateful. Sales staff were responsive, not pushy, very helpful. It is a relaxed atmosphere. Both Jason and Derek helped me, and both were a pleasure to work with. More

Relaxed, honest, efficient, pleasant We worked with Jason Otte. He has just the right balance of attentiveness, responsiveness and a lack of pressure. The entire process was handled wit We worked with Jason Otte. He has just the right balance of attentiveness, responsiveness and a lack of pressure. The entire process was handled with competence and respect for the customer. We started the day not sure of what we wanted or would do. Six hours later we drove away with a new car feeling totally positive about our decision and search. Could not he more satisfied. More