Markley Motors

Had a great experience at Markley. Everyone was very friendly and they were willing to work with us to get exactly what we wanted at the price we wanted. Everyone was very friendly and they were willing to work with us to get exactly what we wanted at the price we wanted. More

The entire purchasing process was quick and precise. Very friendly staff. Will be returning to this dealership as our needs change. Very friendly staff. Will be returning to this dealership as our needs change. More

Good people great support Good prices friendly services and. Everyone is a such joy to work with. and. Everyone is a such joy to work with. More

The service department is horrible. They have lied and misconstrued facts to their own design. In contacting the warranty co. I was shocked at Markleys service approach in trying to push conjecture rather misconstrued facts to their own design. In contacting the warranty co. I was shocked at Markleys service approach in trying to push conjecture rather than diagnosis. They were telling me they are over their head. They said they have backed themselves into a corner continuing to push their diagnosis based on supposition and no proof. The service advisor Will is not knowledgeable in any way shape or form. The person you trust to advise cannot do so because he does not understand what the technician said. I had dealings with 3 people there. The service advisor Will, the service manager Brent and Michael the technician. I have never in my life found a company that is in such disregard and understanding of customer service. I had a small request to charge my battery that they said was bad. I asked charge it and see if it charges and then holds a charge. The technician said they were unable to charge the battery. Umm anyone can charge a battery or at least try. He refused. Faith in Markley service? I would not trust them to change my oil. Worst experience I have ever had. My departing words were with the technician. I had been trying to correct the fiasco thru Eric the General manager. Eric called to inform me the technician said I was cussing him out and being belligerent. I was mad but My wife sitting beside me was open mouthed. she heard no cussing in the conversation but Michael once again lied. It is unbelievable yet i know do not have them even look at your vehicle. *****UPDATE***** Markley service and I had a disagreement in offering a diagnosis that was supposition. they thought I was unreasonable because they diagnosed the battery was bad And They refused to charge the battery to appease me. Customer Service plain and simple that they are clueless to. Just hook it up and walk away. Michael said they could not. Interesting they refused this. They were afraid of the battery being good so they lied and fought me on just appeasing me. So I picked up my car and I can’t make this up but I got on the road and I looked down. They had scratched my console. I continue down the road and I hear scraping around the steering wheel. I inspect it. I swear to all that is holy the top cover to the steering column was not even attached. It is just rattling around. Please if you use their service beware and question their diagnosis. You will find as I did they are pompous. They believe they are right and will fight you tooth and nail because they can’t stand the fact someone challenges them and Michael the service tech is not capable of proof. I see a law suit coming. It was shocking the way they treat customers at the service center but it has changed to unconscionable by leaving my vehicle for pickup, in a state of disrepair that becomes a hazard. Perhaps I am a one off for Markley service but I have a hard time justifying that tempered with their astounding and astonishing customer service or lack of More

Great experience at Markley, entirely due to Andrew Martinez in Service. He went out of his way to help with my navigation system concerns. He also made sure we could use Apple CarPlay. It’s far superi Martinez in Service. He went out of his way to help with my navigation system concerns. He also made sure we could use Apple CarPlay. It’s far superior for navigation than the built in Garmin system. More

Fantastic Service Mike Bickling, Service Consultant, at Markley’s Honda in Ft. Collins is wonderful. He cares about his customers and treats you with respect. Truly app Mike Bickling, Service Consultant, at Markley’s Honda in Ft. Collins is wonderful. He cares about his customers and treats you with respect. Truly appreciated! More

Poor warranty service Made appointment for 2019 GMC sierra 1500 SLT. Both of my back mud flaps had broken this winter with less than 10k miles on the truck. Both of the f Made appointment for 2019 GMC sierra 1500 SLT. Both of my back mud flaps had broken this winter with less than 10k miles on the truck. Both of the front mud flaps were in perfect condition. I have not driven the truck in any unusual situations. Most rigorous driving was in Nebraska pheasant hunting on muddy roads. Dealership refused warranty.. In addition, my front end was so out of alignment that two tires were ruined in 8000 miles. Dealership refused to consider even though I had an alignment report, and showed them the two bad tires present at the dealership. Total BS. This dealership used to take care of customers. Now they are rude and obstinate. All my service is going to Kings in Loveland. More

Trevor was knowledgeable, friendly and efficient. They completed all the maintenance I requested in less time than they estimated. I recommend this dealership service department and have always been They completed all the maintenance I requested in less time than they estimated. I recommend this dealership service department and have always been happy with the work they have done. More

Phil was great! We were lucky enough to get Phil as our salesperson. He is very easy to work with and I highly recommend him. He answered all our questions and made s We were lucky enough to get Phil as our salesperson. He is very easy to work with and I highly recommend him. He answered all our questions and made sure all the tech features were explained and understood. He is very patient and made us feel very comfortable with the purchase. More

Drake was a pleasure to work with. I originally came in for a Camry that I had seen online and walked out with a Kia Sedona. Drake did everything he could to find a vehicle for me that would fit my budget. for a Camry that I had seen online and walked out with a Kia Sedona. Drake did everything he could to find a vehicle for me that would fit my budget. Thank you as well to the sales manager and Jay the other salesman who helped finish up the sale when Drake was out. I would highly recommend these gentlemen and Markley Motors More