Mark Wahlberg Chevrolet of Avon

I had far from a fantastic experience when I was in to buy a new Chevy Tahoe after I purchased my prior Tahoe from your dealership less than one year ago. I was very interested in building to order a new buy a new Chevy Tahoe after I purchased my prior Tahoe from your dealership less than one year ago. I was very interested in building to order a new Tahoe if you didn’t have what I wanted available. No one including yourself seemed to care and wanted to charge me $2500 over the sticker price for the new vehicle. Even going as far as unprofessionally “joking” while stating that I got over on the dealership because I didn’t pay over sticker on my last purchase, so on this visit I owed you. How unprofessional of a statement you delivered while exhibiting absolutely no empathy what so ever. I was under the impression my continued business was valued and appreciate more, as I also have brought my vehicle in for all service related needs. I was sadly mistaken. You also informed me the increase in sticker price was the bare minimum charged for good customers. I might add that is a slap in the face to say the least, especially for customers like myself who are working to build an ongoing relationship for mine and my families needs when it should be you working to build a relationship with me. After all I believe that is the true meaning of world class customer service. Lastly, many Chevy dealers are selling new Tahoes at $2500 over sticker or at a “reduced sale” price which is the actual sticker price. Just wanted to respond to this email and sadly say I will be looking to purchase a new Tahoe at another Chevy dealer since I know someone else will take the deal. More

Brian Lilly was outstanding throughout the whole vehicle purchase. He got us the car we wanted from another dealership, and helped us with all of needs. The car was 2022 Chevy Equinox. He made us very comfo purchase. He got us the car we wanted from another dealership, and helped us with all of needs. The car was 2022 Chevy Equinox. He made us very comfortable, and enjoyed the complete buying experience. Scott & Elisabeth Z. More

Buyer Beware...Mr Maderitz took it upon himself to add close to $4,000 worth of extras to the sale of the vehicle without my prior approval or knowledge. Now all they are offering to do is cancel them wh close to $4,000 worth of extras to the sale of the vehicle without my prior approval or knowledge. Now all they are offering to do is cancel them which will only go towards the principal of the car loan. Those extras shouldn't have been added in the first place and they were not pointed out to me when signing the paperwork. Now they are holding the fact that I signed the paperwork over my head and there is nothing I can do about it. They'll spend your money for you so I'd just avoid this dealership all together. More

Would absolutely give less than 1 star if I could. I had been in the market for a 2022 Bolt EUV for months because I wanted to make the switch to electric. However, with the chip shortage and the recall, it been in the market for a 2022 Bolt EUV for months because I wanted to make the switch to electric. However, with the chip shortage and the recall, it’s going to be awhile before that’s available. So I found a used 2021 Bolt here. I asked if it was impacted by the recall and they told me it was not, it was perfectly safe as long as I only didn’t charge it beyond 90%. We did everything ahead of time and just asked that the car be charged when we got there so I could see the battery worked and take it for a test drive. Not only was it not charged at all, they told me they had no idea how to charge it and had to send it somewhere else. But offered to send it there and have it charged and deliver it to me the next day. Something just felt off, so after the test drive and in talking to my wife, we walked away. Much too big of an investment to make somewhere you can’t trust. So, on the way home from our 2+ hour drive, I called another dealer and they were not only shocked but disgusted that they would be willing to sell this vehicle. Going on to tell me that GM is not only recalling all of them, but they’re actively trying to buy them back. They also failed to tell me that GM was asking folks not to charge them near their homes, and not to charge them unattended. I went elsewhere and bought another brand of EV. I would absolutely never step foot in this place - it took me contacting GM before entry even took the car off the internet for sale. Not only would I never step foot in this place, I’d avoid all of the Whalberg dealerships if this is how they do business - I’m still stunned a place is so slow, even with the industry’s issues that they’d be willing to put me and my family at risk without even giving us a warning. Disgusting. More

New ride John Zevosek was great at finding the vehicle we wanted. The Firment dealership people are all very friendly and helpful. Servixe dept is one of tje John Zevosek was great at finding the vehicle we wanted. The Firment dealership people are all very friendly and helpful. Servixe dept is one of tje best we have dealt with. The whole place treats you with respect, as if you were family. More

Title transfer Everything was well at the dealership except title transfer it Is a pain I was expecting the dealership to have my car plates and title for my car fo Everything was well at the dealership except title transfer it Is a pain I was expecting the dealership to have my car plates and title for my car for Michigan since that's Where I was fromwhy and not that I have do all the running around To have it done total disappointed with that More

Buy a New Vehicle Buy my new vehicle at Joe Friment Chevrolet was made very easy by my sales person T.J. Maderitz once the verbal agreement was made their were no Buy my new vehicle at Joe Friment Chevrolet was made very easy by my sales person T.J. Maderitz once the verbal agreement was made their were no changes made when I showed up up purchase my new vehicle it made the buy of a new vehicle a pleasant experience. , as I live out side of the area More

walked in, asked about a car, no hassle I recently purchased a used car here after driving by and seeing it. the sales folk were really nice and very passive. After agreeing to buy the vehic I recently purchased a used car here after driving by and seeing it. the sales folk were really nice and very passive. After agreeing to buy the vehicle, they even stayed late to accommodate my work schedule. More

good dealership to work with T.J did an awesome job getting into my fiesta st he was prompt and quick to answer my questions and never gave me the run around at any point. very ea T.J did an awesome job getting into my fiesta st he was prompt and quick to answer my questions and never gave me the run around at any point. very easy to talk to and just a nice guy. More

Pleasant purchase I came in to look at a used vehicle that I saw on the internet. TJ Maderitz greeted me in and had the vehicle running and warm for me to test drive. I came in to look at a used vehicle that I saw on the internet. TJ Maderitz greeted me in and had the vehicle running and warm for me to test drive. There where to questions, just a copy of my drivers license and a plate on the car. When I returned TJ and I had a nice conversation about the vehicle, I reviewed with him what I saw online with other dealers and we where able to make a fair deal. I purchased the vehicle later that day. More