Mark Thomas Ford Inc.

I had seen the car I had been looking for on the used portion of their lot, and although my daughter and I were both sick with the stomach flu I didn't want to lose out on the car I'd been searching for portion of their lot, and although my daughter and I were both sick with the stomach flu I didn't want to lose out on the car I'd been searching for - I called first to see if they could pre-approve me for financing before I came in and wasted my time. I explained that I liked the car but did not want to spend a great length of time in the dealership bc my daughter is a one year old - and sick (enough said). Tom really worked with me to see what he could do, was very friendly and was able to get me approved and get my car traded in for the amount I was expecting. I came in, test drove it, and got taken care of right away. Since it had just come on to the lot, the check engine light was on (which they had planned on repairing) and it was due for an oil change. They let me take it anyways and then made arrangements for me to come back with it and got me a rental until the repairs were completed. I had been to several lots and dealt with several people before coming here, and I had honestly lost faith in the chance of having a pleasant car-purchasing experience. I was pleasantly surprised that they were kind, did not play games with me or give me the run around, and legitimately just wanted to help me. And on top of everything else the car is beautiful, it is the best package you can get for the car I was looking at, the mileage was low and they were selling it for under kbb suggested retail value. This is my first time financing a car and I am extremely excited and satisfied with the whole experience. More

Went to this dealership about a month ago to look at a truck. Bob came out on his golf cart was extremely rude acted like I was bothering him, wasn't helpful was again rude to my wife and myself didn't wa truck. Bob came out on his golf cart was extremely rude acted like I was bothering him, wasn't helpful was again rude to my wife and myself didn't want to help when I asked questions he spoke down to us like he was better than us. needless to say I will never by a car from this dealership!!! This isn't the first time ive had problems with trying to by a car from the so called mr low payment!!!!!! More

I have dealt with this dealer for years, new purchase, service, body shop and have always been pleased with them. The dealership it self isn't pretty but I felt the people made the difference. This all ch service, body shop and have always been pleased with them. The dealership it self isn't pretty but I felt the people made the difference. This all changed on my last experience with them. I have been looking for a used car and finally found one , test drove it late on a Monday and shook the salesman's hand and told him I wanted that car. This was around 8pm and the next late day was Thursday. I told them I would be in after work Thursday to complete the deal. Thursday morning while working I get a call stating the car was sold " sorry " but we have more you could look at. When I tried to complain the spin was put back on me that they couldn't believe I didn't take the car on Monday. The big guy was so sorry and promised to make it up to me, took my phone # and everything. I have since purchased a vehicle at another dealer and I am still waiting for that call from mark Thomas ford. If they had my best interest in mind they would have taken more steps to seal the deal. I trusted them and they say it was my fault the deal went south. REALLY???? More

they were friendly and non pressuring. very informative about products and answered all questions. Fair pricing. Great place to deal with. I hightly recommend this dealership. about products and answered all questions. Fair pricing. Great place to deal with. I hightly recommend this dealership. More