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Mark Miller Subaru South Towne
Sandy, UT
1,022 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,022 reviews
May 06, 2020
Recall plus Received an e-mail re a recall, Called for appt. and commented that the last time I had been in for service + this recall following an earlier genera Received an e-mail re a recall, Called for appt. and commented that the last time I had been in for service + this recall following an earlier general notice I had enquired if the parts were in for the recall and was assured they were. Then when I arrived was told they were not in. The service was needed anyway so it was not a wasted trip. She said they would notify me when the parts arrived. I am assuming the e-mail I received this time was that notice as it came directly from the dealership. However, to be safe the woman making the appointment this time put me on hold and called the service department to confirm the parts were there. Arrived for appt. checked in quickly and went to wait. Service rep came in to advise that the technician had noted my engine filter could use replacement. Cost would be part only, no labor. I agreed. Car returned in great condition, clean and ready to go quicker than I expected. Service rep made a point of cleaning door handle (inside and out), steering wheel and shift nob to minimize the chance of any contamination. Great work. More
by pam4info
Employees Worked With
Robert Hierz
May 01, 2020
Very professional and incredibly friendly. My salesman Greg was willing to help in any way that he could and was outstandingly kind. This dealership and car buying experience has been the absolute best. Greg was willing to help in any way that he could and was outstandingly kind. This dealership and car buying experience has been the absolute best. More
by JRalphs
Employees Worked With
Greg Huff, Nate McKeeth
April 30, 2020
I brought in my Crosstrek 3 times in the past week (catalytic converters causes check engine light to come on, then both 02 sensors had to be replaced after). Both Sarah and Carlos took great care of (catalytic converters causes check engine light to come on, then both 02 sensors had to be replaced after). Both Sarah and Carlos took great care of me and my car this past week, thank you both! The entire staff was also extremely friendly and helpful in getting me loaner cars while mine was with the service team. Hats off to you all, cheers! More
by mattfurness
Employees Worked With
Sarah and Carlos in service
April 27, 2020
I walked in and within 5 minutes I had the out the door price on a car I wanted to drive. The OTD price was handed to me without me asking for it. The salesperson turned his computer monitor to face me so price on a car I wanted to drive. The OTD price was handed to me without me asking for it. The salesperson turned his computer monitor to face me so I could see what he was seeing. The Finance Manager reviewed all charges with me. Mark Miller’s doc fee is at least $100 less than other dealerships I visited. Other dealerships are charging a $400 cleaning fee for COVID19! Not this placed! No hidden fees just tax, licensing, and doc fee!!! That’s it! This dealership was busy and selling cars without the back and forth! Go see Greg Huff and Jared Wixom. Greg bought me new floor mats while I was signing papers with Nate, the Finance Mgr. More
by Mark Miller stellar experience!
Employees Worked With
Jared Wixom, Greg Huff, Nate McKeeth
April 26, 2020
Excellent service and good transparency After researching the features I wanted and the price I expected to pay, I contacted this dealership through the chat function on their webpage to ask After researching the features I wanted and the price I expected to pay, I contacted this dealership through the chat function on their webpage to ask more questions about adding accessories. While the chat specialist, Maddie, did not offer any answers to these questions, she did have Kevin call me. Kevin was down to earth and honest, and during our conversation, he was able to find discounts that I wasn't aware I qualified for. He patiently went through the process of adding the upgrades and explaining the time and future visits it would take to get them added. My only real complaint was that when I was discussing financing with Nate, the application would only show prices in daily or monthly costs over the lifetime of the loan. That feels deceptive. Thankfully, when I brought this up, Nate turned his screen toward me so I could see his view, which included the full cost. Finally, I was very happy with Mark Miller Subura's sanitization efforts. The entire process was contact free (strange for all of us in a car deal) and even the pens were being sanitized. I appreciate that I didn't have to compromise my health and safety to buy a car from them. More
by Daddy O'Brown
Employees Worked With
Kevin Edwards, Nate McKeeth
April 23, 2020
Recall and Pick Up/Drop Off Service We arranged for a Recall Service. Our car was picked up at our home leaving a loaner for us to use while service was being done and our car returned We arranged for a Recall Service. Our car was picked up at our home leaving a loaner for us to use while service was being done and our car returned to us. I was impressed. More
by kwccmp
Employees Worked With
Abbey, Nic, Cassie concierge service. 'Sorry not sure who helped in service.
April 23, 2020
We really appreciated the pick up and drop off service. Max and Abby were very courteous and efficient about keeping us updated as to arrival. Our car was sanitized. The explanation of service provided was Max and Abby were very courteous and efficient about keeping us updated as to arrival. Our car was sanitized. The explanation of service provided was excellent! All around great experience. More
by sueebner
Employees Worked With
Jason Paul
April 23, 2020
Purchase of 2020 Outback Touring I really enjoyed working with Jordan Rock at Mark Miller. The best sales experience I have ever had. Everything was well handled and smooth. I am e I really enjoyed working with Jordan Rock at Mark Miller. The best sales experience I have ever had. Everything was well handled and smooth. I am enjoying my new Outback. More
by Steve C Heber City UT
Employees Worked With
Jordan Rock
April 22, 2020
Great Service I went in for an oil change without an appointment and they got right on it. They explained what they were going to do, did it, washed my car, and I w I went in for an oil change without an appointment and they got right on it. They explained what they were going to do, did it, washed my car, and I was on my way. More
by markfield
Employees Worked With
Chad Bagley
