Mark Miller Subaru South Towne

READ THIS FULLY AND LOOK AT THE IMAGE. I should have taken this location’s reviews more seriously. Where to start? I just bought my outback from this dealership and received a punchcard wi I should have taken this location’s reviews more seriously. Where to start? I just bought my outback from this dealership and received a punchcard with a few complimentary oil changes. I took it in for the first oil change on 7/11 and they performed that, a multipoint inspection, and tire rotation. I must say, at first, the service mechanic was more or less pleasant, and said he’d have our car done within an hour. At that point, I mentioned my punch card for the complimentary oil change OFFERED BY THEM WHEN I BOUGHT THE CAR. His entire demeanor changed IMMEDIATELY. Smile gone, it was a complete 180 on his attitude. He then said that our car would take “a hour or more” So now that I’m using your COMPLIMENTARY card, it’s no longer a priority? Before I took my car in, I had ZERO ISSUES. Everything was working great, we JUST needed an oil change. All that to say- after the service our AC DOES NOT WORK. We checked our coolant tank- EMPTY. Completely empty. We called back and tried to take it in but weren’t able to get an appointment until today. Even with our appointment today, our coolant tank is still only half full and the AC ISNT WORKING ANY BETTER. They wanted to charge us $400 to have someone run a diagnostic on the AC to figure out what’s wrong with it. Considering my car was fine before I took it here, I am 100% convinced they did something to my car so I’d have to bring it back in and pay for that diagnostic. This entire experience has been SO SHADY. Aside from my AC not working anymore, they forgot to put on my caps on two of my tires, so we were running around with two bald tires for a week and a half. Honestly, you are better off taking your car ANYWHERE ELSE. I should have believed the reviews when they said they will make problems for you here so they can fix them. I am VERY disappointed with Sandy Subaru. Furthermore, when they sent us a review for the service, when you fill it out it bounces right back to sender and says the address is not found. They don’t want to know what people think and they certainly don’t want any future customers to know what you think. I just opened my hood to check it out myself and lo and behold. WHY AM I NOT SURPRISED. If you want to support a racist, money hungry group of absolute xxxxxxxx- take your car here. I’m BLOWN AWAY at the utter incompetence of this place. I will be calling and filing a formal complaint to management about whomever did our service. ABSOLUTELY UNACCEPTABLE BEHAVIOR. More

Mark Miller Subaru always gives me top notch service with a smile. They are quick to make me feel like I am an important customer and that taking the best care of my car is a privilege! a smile. They are quick to make me feel like I am an important customer and that taking the best care of my car is a privilege! More

Biggest gripe was they didn't inflate all tires to the same pressure during the tire rotation. same pressure during the tire rotation. More

Thanks Ian! I love my car! Working with you was the best experience and the first time I've bought a car that fast. When we met you, you ask what we where lookin I love my car! Working with you was the best experience and the first time I've bought a car that fast. When we met you, you ask what we where looking for and our price range. You said you would send us what you had that matched what we asked for since it was late in the day and we needed to leave. Within hours, you sent pictures of several cars, descriptions and their prices. I was amazed! You listened to what wanted and gave me time to look at what you sent. When I came in I had already decided what I wanted to look at and test drive. You were ready to show me others if needed. Your calm nature and patience allowed me time to make my final decision and I went home with my car that day. Your efforts made it fast and easy to decide. Less anxiety and frustration. That was exactly what I needed. Thank you for all you did to make my decision easier. More

I couldn’t be more pleased with my last bisit to Subaru. The employees are all very courteous and kind. The employees are all very courteous and kind. More

Dealer set an appointment to fix a recall issue. When I got there, they did not have the part. We set another appointment. At the second appointment they still did not have part. Finally got it righ When I got there, they did not have the part. We set another appointment. At the second appointment they still did not have part. Finally got it right the third time. I understand things happen. This must happen a lot because no one seemed care all that much. More

Excellent people to deal with and great prices compared to other dealerships. You are always welcomed when you visit for any reason. I bought two Foresters (2023 Limited & 2025 Touring) and a 2024 car. to other dealerships. You are always welcomed when you visit for any reason. I bought two Foresters (2023 Limited & 2025 Touring) and a 2024 car. More

I feel like I made a new family with these guys. They are great! Thanks so much ❤️ They are great! Thanks so much ❤️ More

My experience of buying was easy, smooth and not pressured. Easy to work with and great people. pressured. Easy to work with and great people. More

My second brand new car buying from Mark Miller Subaru and my 4th brand new Subaru. The staff and services are superb. and my 4th brand new Subaru. The staff and services are superb. More