Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Mark Miller Subaru Midtown
Salt Lake City, UT
1,224 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
1,224 Reviews of Mark Miller Subaru Midtown
May 08, 2020
Needed Service I took my 2005 Subaru to have a timing belt replaced while I was away from Utah for 14 days. When I returned my repair was finished and I was picked u I took my 2005 Subaru to have a timing belt replaced while I was away from Utah for 14 days. When I returned my repair was finished and I was picked up from the airport and taken to the dealership in a timely manner. Over the time I was gone, the service department inspected the car and recommended some additional repairs which I could not afford so I declined additional service. Weeks after my return I was able to afford the service and had it preformed. More
by noinga
Employees Worked With
Justin Simpson, Chris Kopecky
May 08, 2020
This dealership treats their customer extremely well. There was a delay in servicing my car, so they charged me nothing. They always make sure the experience is positive for the customer. By far the best There was a delay in servicing my car, so they charged me nothing. They always make sure the experience is positive for the customer. By far the best dealership I have encountered. Incredible! More
by Wayne.springer
Employees Worked With
Ricky Holquin
May 08, 2020
The person who helped me, Tony, I think, was so courteous. Because of the pandemic, I called ahead and had an appointment. I waited outside while the car was being worked on. The people who waited on me were Because of the pandemic, I called ahead and had an appointment. I waited outside while the car was being worked on. The people who waited on me were kind and courteous. My experience was great. More
by lucille.and.nelson
Employees Worked With
Tony Martinez
May 08, 2020
Great, courteous, quick recall service. Our 2014 Forester needed some recall work and every step of the process was smooth, easy and quick. The initial appointment only took about 3 minutes Our 2014 Forester needed some recall work and every step of the process was smooth, easy and quick. The initial appointment only took about 3 minutes to make. Ryan came up to our house to pick up the Forester and left us an Ascent to use while our car was in the shop. The service department called with an update while it was getting repaired and pointed a few things we should do in a no-pressure manner. The drop-off of our car the next day was just as easy. Overall a great experience. Would have been perfect if our car came back with a run through the car wash, but now I'm just getting picky. More
by markpc
Employees Worked With
Ryan, Hector
May 07, 2020
Warranty Work - Phantom Hatch Operation The hatch on our '19 Subaru Ascent would randomly open. Called to report problem, made appointment for service, brought vehicle in and received loaner The hatch on our '19 Subaru Ascent would randomly open. Called to report problem, made appointment for service, brought vehicle in and received loaner vehicle. Control Module was replaced, verified operational and vehicle was deemed ready for pick-up. More
by Mikey
Employees Worked With
Alex Cosma, Mike Duhame
May 07, 2020
Oil change and registration Stopped in to the express service and the estimated time was 1 1/2 hrs. I relaxed outside and my car was ready in 45 minutes, including a car wash. Gr Stopped in to the express service and the estimated time was 1 1/2 hrs. I relaxed outside and my car was ready in 45 minutes, including a car wash. Great job! More
by jdame54
Employees Worked With
Don't know names.
May 06, 2020
Service Replaced our Forester battery in a timely manner. Was able to work safely in the lounge while the work was done. Excellent service by the team. Replaced our Forester battery in a timely manner. Was able to work safely in the lounge while the work was done. Excellent service by the team. More
by bmaulding
Employees Worked With
Tom Francis
May 05, 2020
The home pickup/return service was excellent. The person who drove the vehicles did a professional job,very helpful and thorough. The garage staff explained the repair in a understandable way. who drove the vehicles did a professional job,very helpful and thorough. The garage staff explained the repair in a understandable way. More
by Gcwright
Employees Worked With
Hi, Tom Francis
May 05, 2020
Fantastic people who do amazing work and they do everything possible to make sure you are satisfied. They are always helpfil and very knowledgeable to. everything possible to make sure you are satisfied. They are always helpfil and very knowledgeable to. More
by KellieR
Employees Worked With
Tony Martinez
May 04, 2020
They did a partial Job of replacing the recalled airbag During a replacement of a passenger side airbag they neglected to put a screw coverplate onto the internal A-frame cover. Yeah. yeah, big deal right During a replacement of a passenger side airbag they neglected to put a screw coverplate onto the internal A-frame cover. Yeah. yeah, big deal right? I understand this, mistakes do happen, but when you expect a device such as an airbag to help save your life, you want it to be right. Who knows what other step in this replacement they neglected to perform? Also, there is now a noise coming from where the dash and this internal airbag cover meet. I have been on hold for 30 minutes now as I try to get this resolved. In addition to this airbag, I also had a 60,000 mile service done for a whopping 700 dollars and that didn't even include a 79 dollar oil change (what are they putting in that oil that makes it so expenseive? Its not just the synthetic oil!), a cabin air filter, and a new engine airfilter, which is why I have rated them so low on price. Not much value here. I will say this though, They are a very friendly group... More
by No.Thanks
Employees Worked With
Alex Cosma (cannot be sure about the spelling)
