Mark Miller Subaru Midtown

We've known Lance Carmichael since 1999 because of his honesty and great sales person, we always go back there for a car. This week we purchased another car and Lance continue to show his excellent servi honesty and great sales person, we always go back there for a car. This week we purchased another car and Lance continue to show his excellent service and we left dealership we peace of mind. We are lucky to have Lance as our sales person and a friend. Lance is a great asset in your dealership. More

Went to purchase used WRX. Looked to be in decent condition, low mileage. Had a mechanic look at the vehicle, came back that it needed quite a bit of work. Dealership acknowledged the work was neede condition, low mileage. Had a mechanic look at the vehicle, came back that it needed quite a bit of work. Dealership acknowledged the work was needed, although they didn't mention it up front. Said they would only do the repairs if that amount was added to the sticker price. They tried to sell me a WRX that needed a new ECM (among other things), and when discovered tried to charge me for it. Unbelievable! What dealership does that!? Will not do business with this dealership and would not recommend. Shady, shady, shady. More

I went in to Mark Miller Subaru see about a trade in for my jeep and what I could get for my budget. Dave Turcotte was extremely friendly and helpful. He made me feel comfortable and didnt pressure me into my jeep and what I could get for my budget. Dave Turcotte was extremely friendly and helpful. He made me feel comfortable and didnt pressure me into anything, I felt like he gave me all the information that I needed and deserved to know to make my decision. Mary Woodward was great also helping as much as she could and and being friendly and making us feel comfortable. She even went out of her way to help me with an issue I had with the dealership I bought my jeep from. They both have left a postitive impact on my car buying experience and I would recommend anyone to them and to Mark Miller Subaru. More

I live in another state and find a car thru cars.com on their website...I called them and gave them all the info that I need to purchase the vehicle...I finance part of the vehicle and sent them over 11 th their website...I called them and gave them all the info that I need to purchase the vehicle...I finance part of the vehicle and sent them over 11 thousand dollars via check...I thought i would receive my car within a week, no so it took about 5 weeks to get my car... 1)the loan officer kept sending my the wrong paper for me to sign. That took 2week for the paper owrk to get resolve 2)after carefully reviewing the paper work contract I saw she added Life insurance on the loan just in case I passed away or can t pay the loan...I never ask her to add that nor did she informed me she was going to add it...so she had to send another paper work without that on there. I felt that was shaddy. The salesman kept giving me wrong info i questioned if he was a new sales person. I will never do business with them again. if you financing make sure you read it carefully and crunch your own numbers. The only thing I can say nice about Mark Miller Subaru is the operator that answered the phone she was always nice. More

I had terrible sales and service experiences with Mark Miller Subaru. I will not work with them again in any capacity whatsoever and I recommend that you don't either. I live in another state and work Miller Subaru. I will not work with them again in any capacity whatsoever and I recommend that you don't either. I live in another state and work in an office in Salt Lake City monthly. For convenience I wanted a car to use when I was in town. I was sold a used Outback by Mark Miller Subaru. I paid the price they asked in cash (roughly the NADA retail price) on the assumption that they would stand behind the vehicle. On my second use of the vehicle, after driving it a total of 400 miles, I had a serious break down that required that the car be towed to the dealership on the day I was supposed to leave town. I offered to buy a new car which was met with a dispassionate walk through their lot. Meanwhile, I was notified that the repairs to the used car were estimated at $360. I asked if they would take care of the repairs. I was told I would have to wait three hours to find out, because the sales manager was in a meeting. Frustrated, I took the car to another Subaru dealership up the street which diagnosed the identical problem and quoted me $145 for the repair: less than half the cost of what Mark Miller Subaru quoted! When I told them I was open to buying a new car they quickly laid out the options and rough price ranges. We looked at three cars, I drove one, and bought a new 2009 Outback at a very reasonable price. I was disappointed that I took a major loss on the trade-in price of the used car, but I was happy to have ended my relationship with Mark Miller Subaru. There are many Subaru dealers in northern Utah. If you're considering buying a Subaru, you should think twice before working with Mark Miller Subaru. At least be sure to do your homework and comparison shop so you don't waste your time and money. More

Mark Miller Subaru exceeds the definition of 'Excellent Customer Service.' Having dealt with numerous automobile dealerships over the years I have seen it all, from 'high-pressure' salespeople to 'unscrupu Customer Service.' Having dealt with numerous automobile dealerships over the years I have seen it all, from 'high-pressure' salespeople to 'unscrupulous' finance employees. You won't find either of these at Mark Miller Subaru. Without exception, everyone I had dealings with at Mark Miller Subaru were helpful, polite, honest, and well-trained in providing excellent 'customer service.' Carla York, our salesperson, was a delight to work with, even taking nearly 30 minutes to ensure that my wife knew her new car well both inside and out before driving it home. Pete Philbrook, the finance person, was polite, friendly, and not pushy at all when offering the usual extended warranty, service plan, insurance, etc. While I had to work a bit to get the 'best' price here after all was said and done we got our new Legacy for a great price. Overall, this dealership was a great experience and we would highly recommend them if you are in the market for a new or used Subaru. More

My Outback's front-end when hit with a rock chip would result in a softball sized paint "fleck" developing, and more than two years after I bought the vehicle the dealership through their service manager result in a softball sized paint "fleck" developing, and more than two years after I bought the vehicle the dealership through their service manager wound up repainting my entire front-end. In addition, with just over 30,000 miles the noise that had been emanating from the differential wound up being a faulty transmission and they replaced it for me with no hassle very quickly (it was under warranty for that repair). More