Mark Miller Subaru Midtown

I am almost 50 years old, so I have had my share of car dealership experiences. Truly, nothing compares to MM Subaru, every staff member is courteous, show genuine empathy and go out of their way for the c dealership experiences. Truly, nothing compares to MM Subaru, every staff member is courteous, show genuine empathy and go out of their way for the customer. They treat you like a friend for lack of better ways of putting it. I had a bad experience at a collision / body shop and a mechanical shop next door to the body shop. My gut told me something was wrong, felt like I was being taken advantage of. I removed our Subaru from their care and drove it down to MM Subaru. Greeted by Carlos (such a kind nice guy, went out of his way to give me confidence that whatever it was, they could and would handle it properly). In speaking with the Service Manager Josh - he continued to follow up with me letting me know each stage of the inspection diagnosis. Kept me so well informed and was beyond on top of things. Found out the other shop said an expensive part needed Elton be replaced (was not needing to be replaced / that all 4 bearings were just fine) and the other shop saying they found nothing wrong with my vehicle making horrible clanking noises from the right rear, MM Subaru found that item 6,7,10 on the diagram sheet were no longer attached to each other (the accident broke the sealant and a large gap existed so when the body flexed the pieces impacted each other. Also found that my alignment was “severely” out of what it should be, the body shop and mechanic shop never performed an alignment. Matt in the collision center followed up with me consistently and made sure I felt confident that it would come back to me in safe and great working order. Hands down the most reputable and moral service and collision team I have had the privilege and pleasure to work with. Our Subaru Outback feels better now than any time ever in the past 4 years of ownership. So happy to have had that team working to help us. Carlos, Josh and Matt deserve recognition for their honest efforts and genuine care. I have told everyone so far I know and will continue to do so to use MM Subaru for all their repairs, collision needs and when tires are due to be replaced. These guys rock! More

Carlos helped me out. Excellent customer service and a very fair trade in value on my previous vehicle. They were very willing to sit down and hash out a deal that benefit Excellent customer service and a very fair trade in value on my previous vehicle. They were very willing to sit down and hash out a deal that benefited both parties. More

Amazing experience, everyone exceeded our expectations! We have had exceptional service from their service shop as well, extremely kind and courteous. We have had operation issues, driver error and they h We have had exceptional service from their service shop as well, extremely kind and courteous. We have had operation issues, driver error and they have never been condescending. We have delt with a different dealer for the past 40 years. Mark Miller Subaru Midtown made us realize what substandard service we had been receiving, More

Customer service is top tier. I bought my car through this dealership and I service it there as well. I highly recommend them. I completely trust both sales and service. I bought my car through this dealership and I service it there as well. I highly recommend them. I completely trust both sales and service. More

My appointment was scheduled right away. The dealership was very professional and thorough. I was very satisfied with the work done on my vehicle. The dealership was very professional and thorough. I was very satisfied with the work done on my vehicle. More

Have always received great service. They go beyond helpful. Communicate well with the aging. Love going here! They go beyond helpful. Communicate well with the aging. Love going here! More

I went to a different dealership and was treated terrible. then I went to Mark Miller and was treated GREAT. They were so easy to work with they treated me wonderful. found me great financing. I wou terrible. then I went to Mark Miller and was treated GREAT. They were so easy to work with they treated me wonderful. found me great financing. I would rate this dealership the best I have ever dealt with. More

quality efficiency and on time Jose Mupome ,Joel ,Gabriel, Dough,Toni and Cafeteria guy love ,Gabriel, Dough,Toni and Cafeteria guy love More

Always great service… especially in my emergency! Went out of their way to answer questions that I had. Went out of their way to answer questions that I had. More

3000 miles from TN to UT. Chose MMSubaru. Didn't give service promised--no remedy. Chose MMSubaru. Didn't give service promised--no remedy. More