Mark McLarty Toyota - Service Center

Terrible experience @ McLarty Dealership, North Little Rock In my opinion this company’s location sucks & they are crooks. I purchased a 2017 GMC vehicle from there & had problems with the vehicle after getting In my opinion this company’s location sucks & they are crooks. I purchased a 2017 GMC vehicle from there & had problems with the vehicle after getting it home the same day. I’ve had several problems since. I paid $9,000 down on a vehicle that would not start within in 30 days exactly of purchase. More

AWD and TRAC out While driving on hiway I had the check engine light and check AWD message and TRAC message came on,and the cruise control disconnected I took it to While driving on hiway I had the check engine light and check AWD message and TRAC message came on,and the cruise control disconnected I took it to the closest dealership McLarty Toyota. They worked on it for 2 hours and they were very courteous. They could not find any thing wrong, no charges me and sent me on my way. More

Customer service not as good as usual I’ve always been very pleased with the service. But this time I was disappointed. I came in with what I thought was a tire low on air. Instead I had I’ve always been very pleased with the service. But this time I was disappointed. I came in with what I thought was a tire low on air. Instead I had a tire with a nail in the side. Wade started out really helpful. But I don’t think he appreciated all of my questions. Wade always said he’d have to talk to parts, that it was a parts issue. I actually talked to someone in parts and felt more confident about my tire situation. My tire had to be ordered so my car was there several days. When I went to get my car, I checked in with Wade. He very curtly said that they had my paperwork (the cashiers) and he’d get my car. After paying I found my car in the drop off/pick up area. Wade never bothered to say thank you or that my car had been moved up front. Not only was parts nice, but your transport person was very nice and helpful. Next time I’ll use a different service advisor. More

Maintenance My appointment was at 8: o’clock a m. At 8:45 I was on my way home. Yay I was very pleased with the service and the service person Wade. My appointment was at 8: o’clock a m. At 8:45 I was on my way home. Yay I was very pleased with the service and the service person Wade. More

Fast service They were able to get my car in for an oil change and 20,000 mile checkpoint in about 30 minutes or less. That was great for me because I’m very busy They were able to get my car in for an oil change and 20,000 mile checkpoint in about 30 minutes or less. That was great for me because I’m very busy. More

Good experience My service manager was very friendly and helpful. I felt like he really liked his job and was good with people I hope I have the right name, I don My service manager was very friendly and helpful. I felt like he really liked his job and was good with people I hope I have the right name, I don’t have the papers in front of me More

20k service Upon arrival, I was greeted very nicely and was told my wait time was approximately 1 1/2 hours. I walked the lot and looked at a few of their new car Upon arrival, I was greeted very nicely and was told my wait time was approximately 1 1/2 hours. I walked the lot and looked at a few of their new cars while drinking some complimentary hot chocolate and coffee. My car was ready about 30 minutes ahead of time and I was treated great by the staff! This is my first and only time ever going here since I live in California but I was very pleased with this Toyota dealership. More

Routine Service Visit Fast, friendly service done right the first time. On our second car purchased from this dealership and all the service for both cars has been done th Fast, friendly service done right the first time. On our second car purchased from this dealership and all the service for both cars has been done there. More

Fantastic, Seruce Rep Nic was very professional and helpful My whole experience centered around Nic. McClarty Toyota is very fortunate to have someone of his caliper helping and advising people about the serice My whole experience centered around Nic. McClarty Toyota is very fortunate to have someone of his caliper helping and advising people about the serice their vehicle needs . Great experience ! More

Slow service On arrival we waited quite a while before anyone came to see what we needed. My husband actually had to go look for someone. We had made an appointmen On arrival we waited quite a while before anyone came to see what we needed. My husband actually had to go look for someone. We had made an appointment but car not taken in to start service for.45 minutes. Perhaps they were short staffed. They also left black fingerprints on my roof liner. Not happy about that. More