Mark McLarty Toyota - Service Center

Perfect From the time i pulled into the service line, until I drove out, the experience was perfect. The employees, from my service advisor, to the rest of th From the time i pulled into the service line, until I drove out, the experience was perfect. The employees, from my service advisor, to the rest of the dealership staff were nice and courteous. More

Service Center The service advisor, Mandy, helped me identify a possible extended warranty issue and set up my appointment. She kept me informed on the status of my The service advisor, Mandy, helped me identify a possible extended warranty issue and set up my appointment. She kept me informed on the status of my vehicle throughout the process. It turned out to be a covered repair and she also identified two additional recall issues that applied to my vehicle and had those done, all at NO cost to me. Great customer care! More

Replace Air Compressor but not the dryer and condenser I brought my 2011 Camry in because my air is not cooling it it blows hard. I had my car checked here at the dealership last May of 2017 fir the same t I brought my 2011 Camry in because my air is not cooling it it blows hard. I had my car checked here at the dealership last May of 2017 fir the same thing. I asked them to charge up my Freon. I was told I didn’t need any Freon. Ok the car then would cool some off and on but not much. So back to May 8,2018. I brought my car in and told the service person that my air is not getting cold but it blows hard. I mention I brought it in this time last year for the same thing. And I was told I don’t need any Freon. So I asked him to not stop at just checking my Freon level. But look farther. He said ok. So I got a call from your service man and was told that my compressor was faulty. And need to be replaced. I was quoted the cost of $1527.00 for just the compressor. So I let my husband know and we check around. Two of the other places that we checked on for a better price. Said they we also need to replace the dryer and maybe even the condenser. They would have to look at the condenser in order to tell me if it needs to be replaced or if it could just be flushed out. That’s when I mention to them I have taken the car to the dealership and they didn’t mention that I need a dryer or a condenser. One of them that we checked with stated that he cannot believe that you all didn’t tell me that I needed to replace the dry as well. He went on to say anytime that you open up the system you need to replace the dryer. That it is contaminated by opening the system. Well when I went to pick my car car up from your service department. I asked the one who serviced my vehicle. If I need a dryer and he said n. So I said I checked around on a compressor and was told I need the dryer replaced also. Your service person said no you don’t need one because your line isn’t broken. Ok so I call the person that told us this back and told him what the Toyota serviceman said. And he told us that the line not being broke has nothing to do with it being contaminated ( but the fact that you open the system in itself contaminats it). He also let me know if we do not replace the dryer. Then down the road we will have the same problem because the metal pieces from the old dryer will go internet the new compressor and cause the same problem. Well I have a BIG problem with this, not being told by the dealship service team thus vital information. Can you explain it to me. Because right now I DO NOT trust your services. Why was I not told about replacing the dryer and the condenser, when I was told I needed to replace the compressor. I seriously doubt I will be using your service for this job or any job after not being told this important information. Sincerely, Mrs. S.McCoy More

Great Nicholas Harper my service advisor was very attentive to my needs. He made sure everything i needed was taken care of and i wasn't waiting there all Nicholas Harper my service advisor was very attentive to my needs. He made sure everything i needed was taken care of and i wasn't waiting there all day. THANK YOU VERY MUCH. More

Car diagnostic and repair Had an issue with my car not working. I didn't know what the problem was. Went to Toyota and they fixed it completely with any other issues I had. Had an issue with my car not working. I didn't know what the problem was. Went to Toyota and they fixed it completely with any other issues I had. More

Routine Service Overall good service representative met me upon arrival and got things started. Time for the Service was reasonable. Waiting area was comfortable and Overall good service representative met me upon arrival and got things started. Time for the Service was reasonable. Waiting area was comfortable and I was kept informed of the progress. More

Easy in & out Arrived on a busy Saturday for a scheduled oil change while I waited. Despite being obviously very busy, I was taken care of fairly quickly & assured Arrived on a busy Saturday for a scheduled oil change while I waited. Despite being obviously very busy, I was taken care of fairly quickly & assured repeatedly they had not forgotten me. Got to read my morning paper in a comfy chair & then go. They told me about a couple of other minor things my car needs but I decided to wait for another visit on those. Was relieved I didn't hear a long list of other needs! More

Excellent. Everyone was very nice and professional I gave an excellent rating cuz I love the way this dealership keep up with when it’s time for service and only doing what’s necessary. I highly recomm I gave an excellent rating cuz I love the way this dealership keep up with when it’s time for service and only doing what’s necessary. I highly recommend this dealership to everyone More

Mandy was a great advisor Service department rocks. Mandy kept me informed on the progress of my vehicle and got me in and out quickly. also like I can get my auto glass repair Service department rocks. Mandy kept me informed on the progress of my vehicle and got me in and out quickly. also like I can get my auto glass repaired during service visits. Thanks Dr.B’s More

Service rider was rude and grumpy I have brought my cars here for the past 5 years or so and even purchased from this dealership. But this Saturday, the service rider was not friendly I have brought my cars here for the past 5 years or so and even purchased from this dealership. But this Saturday, the service rider was not friendly at all, to the point of being rude. When I ask questions he was short and acted as though he had better things to do. He informed me that I was over 25,00 miles and I told him the service light didn’t come on until the mileage was over 25,000. The car was at 25,500 approximately. He said he would have to adjust the paperwork. Then as I was waiting in the lobby for my car, I could overhear him talking to another service rider about customers bringing in vehicles out of warranty and what they have to do to correct. When the vehicle had been serviced he had me sign docs and walked me out to where my car was. I drove away and the screen showing the speed was not showing and it said I had to reset it. I drove back in and ask him what they had done to it. He was really short, and got in the car, pushed some buttons and said, you only had to move the arrows. Which was not the case while I was driving. I have never seen that guy in there before and I will ask for a different service rider next time I go unless I go to another dealer. Needless to say I have never encountered that before at this dealership. Most are overly friendly, he was not!!!! More