Mark McLarty Toyota - Service Center

Great customer service For me, when doing business, customer service is a top priority. From the people in the sales Dept to the service Dept, they seem to genuinely care For me, when doing business, customer service is a top priority. From the people in the sales Dept to the service Dept, they seem to genuinely care for their customers. Because of that, they have gained my loyalty and praise. More

Great Treated my family great My oil change for 2 cars took less then 45 minutes. We were able to walking around the car lot with great proud because of ou Treated my family great My oil change for 2 cars took less then 45 minutes. We were able to walking around the car lot with great proud because of our awesome customer service. More

Great job and very courteous I did not have to wait very long at all for a service advisor. I explained the nature of my visit and was shown where the waiting room was where I cou I did not have to wait very long at all for a service advisor. I explained the nature of my visit and was shown where the waiting room was where I could wait while my vehicle was being serviced. My service advisor was excellent. He never made me feel rushed and answered my questions showing he was educated in the function of auto parts. More

Just average It would be nice to have some free can sodas and bottled water. The pop corn was all gone, no one took interest in refilling. The TV was off and no re It would be nice to have some free can sodas and bottled water. The pop corn was all gone, no one took interest in refilling. The TV was off and no remote in sight. Only had 1 magazine to read from. Just a very average plain normal everyday service experience. The service was slower than Normal, and it was not crowded at all. If I shopped around I’m sure someone is doing things cheaper with a much better waiting experience. You should make people look forward to having to wait on their vehicle, to stay ahead of your Competitors . More

My Advisor was very educated in the function of auto parts. I have given the rating that I gave Ryan Perkins ( a 10 ) because he was very educated in the functions of a cars auto parts. I have given the rating that I gave Ryan Perkins ( a 10 ) because he was very educated in the functions of a cars auto parts. More

Excellent service. Quick and friendly I was rushed right in. Had a part that was damaged from a previous oil change and they took care of it no charge. I was very happy with how I was trea I was rushed right in. Had a part that was damaged from a previous oil change and they took care of it no charge. I was very happy with how I was treated. More

One Star Review Well, I made this appointment with McLarty Toyota over three weeks ago online and on their own website and even called the phone number the website to Well, I made this appointment with McLarty Toyota over three weeks ago online and on their own website and even called the phone number the website told me to, to confirm the parts are ordered. Received a conformation e-mail and even a reminder e-mail to show up for my airbag recall appointment. Took a day’s vacation for this appointment. Arrived at 6:30 a.m. They opened at 7:04 a.m. Nobody here knows how to drive a manual, stick, standard, gearbox, 6-speed whatever you want to call it. Then finally to top it off, they didn’t know I was coming in for an airbag recall. They will have to order parts now. May take two weeks or two months to get the parts in. 😡😡😡😡😡😡😡 What a waste of my vacation day. More

Quick and friendly service David Ratliff service advisor was wonderful.. went up and above to get me in and out quickly for another appointment I had. Great job Thanks David Ratliff service advisor was wonderful.. went up and above to get me in and out quickly for another appointment I had. Great job Thanks More

Dropped off for oil change. Lady meet me when I pulled in for oil change. Wanted to know if I was waiting Told her I was going to get the schedule to take me to lunch. She got Lady meet me when I pulled in for oil change. Wanted to know if I was waiting Told her I was going to get the schedule to take me to lunch. She got it , I went to lunch ,got back my highlander was ready. Got my paper work and paid for the change. She was very polite and prompt. More

Incompetent, time wasting cheaters! I took a 1998 Toyota Camry because of a check engine light and slight hesitation upon acceleration. They kept my car from Monday morning through Fri I took a 1998 Toyota Camry because of a check engine light and slight hesitation upon acceleration. They kept my car from Monday morning through Friday morning with me calling at least once every day and my being put off or having my messages ignored. Finally I was told that I needed new spark plugs, spark plug wires, and a new cylinder head gasket. The price that they quoted was more than I would have to pay elsewhere so I had them put in the new spark plugs at their suggestion that the car might not be drivable without them. I should have known better since the car acted fine when I drove it to them! I had the cylinder head gasket and spark plug wires replaced elsewhere. The mechanic said that in his estimation, the spark plug wires didn’t really need to be replaced and asked me if I had seen the old spark plugs. I did not see the spark plugs that were replaced at the Toyota dealer. The check engine light was off for 1 1/2 hours of driving time after leaving both mechanics. Then the check engine light came back on. There has been no hesitation upon acceleration since leaving the Toyota dealer. More