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Mark McLarty Toyota - Service Center

North Little Rock, AR

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694 Reviews

694 Reviews of Mark McLarty Toyota - Service Center

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June 19, 2018

This is the 2nd time my car wasn't washed after service. My car was not washed again and my steering wheel shakes still. I received an oil change & alignment. I was told upon my last visit I needed an alignm More

by JJMIAWOODS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Nicholas
Jun 19, 2018 -

Mark McLarty Toyota responded

We sincerely apologize for your experience. We will alert our management team of your car not being washed and the steering wheel still shaking to investigate the issue further. We do strive for quality customer service and appreciate your honest feedback, as it helps us grow in the future.

June 18, 2018

Service with a smile I was greeted with a smile and hand shake. They had me in and out within 20 minutes. My favorite thing "Service with a smile". More

by ALESHA40
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Rateliff
Jun 18, 2018 -

Mark McLarty Toyota responded

Thank you for the positive feedback Alesha! We are happy you had a great service experience with us! We appreciate you and your business!

June 18, 2018

Lack of interest in communication with client. Not enough interest in my personal situation of being without a car and the length of time it would take to get the new part. More

by jonray850
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Wade Neal and Scott, service manager
Jun 18, 2018 -

Mark McLarty Toyota responded

We sincerely apologize for your experience, Jon. We will alert our management team of this situation to investigate further. We do strive for quality customer service and appreciate your honest feedback. Again, we are sorry to hear you had a less than exceptional experience with us.

June 16, 2018

Fair service I have had small issues in the past with maintenance on my 2016 Tundra. I had in less than a 1000 miles ago and decided to open the hood. Both batte More

by WHB0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brian Barton
Jun 18, 2018 -

Mark McLarty Toyota responded

We sincerely apologize for your experience. We will alert our management team of this situation and investigate it further. We do strive for quality customer service and appreciate your honest feedback. Again, we are sorry for the inconvenience.

June 16, 2018

Quite enjoyable! Mary did a great job - kept me informed all the way.. staff certainly more than expected. She represented the serrvice department and the mechanic m More

by MDorland
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mary B? Didn’t get her last name
Jun 18, 2018 -

Mark McLarty Toyota responded

Thank you so much for the great review! We love hearing you had an enjoyable experience with our team! We appreciate you and your business!

June 15, 2018

Window switch They were the best gave me ride to work and picked me back up very very professional I would highly recommend this service department to everybody More

by FINCHSTER1864
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Walker
Jun 15, 2018 -

Mark McLarty Toyota responded

Thank you so much for the positive feedback! We are happy to know you had an overall great service experience with us! We appreciate you!

June 15, 2018

new tire I had a blowout. McClarty was quick to get a new tire and replace it. They were highly professional. My car was dropped off and fixed within a coup More

by JOHN-PRATERMUSIC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eddie McDonald
Jun 15, 2018 -

Mark McLarty Toyota responded

John, thank you for the positive feedback! We are happy to hear you had a great service experience while getting a new tire for your vehicle! We appreciate you and your business!

June 15, 2018

Avoided doing it right I brought my wife’s car in for regular maintenance. Non reimbursement on paid maintenance warranty. Car wash broken. Excessively expensive. Asked for More

by DAVIDEDWARDS61
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Some young lady in service. Pleasant - but I’m not happy with outcome
Jun 15, 2018 -

Mark McLarty Toyota responded

David, we sincerely apologize for your experience. We will alert our management team of this situation and investigate further. We do appreciate your honest feedback, as we strive for quality customer service. Again, we are sorry for the inconvenience this has caused.

June 15, 2018

Great Customer Service Customer service is a major priority for me. They filled my tire with nitrogen, as requested, and recommended that I come back and have it checked if More

by Deb'D
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Travis, Ryan Perkins
Jun 15, 2018 -

Mark McLarty Toyota responded

Thank you so much for the positive feedback, Deb! We are glad to know you had a great customer service experience with our team! We appreciate you and your business!

June 15, 2018

McLarty Toyota is the best The service was quick and good. The atmosphere in the service waiting room is great and the free water and popcorn and coffee are a nice touch More

by LSFSOC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
The atmosphere in the waiting room for service is really nice. The water and popcorn are a nice touch
Jun 15, 2018 -

Mark McLarty Toyota responded

Thank you for the positive feedback! We are happy to hear you had a great service experience with our team! We appreciate you and your business!

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