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Mark McLarty Toyota - Service Center

North Little Rock, AR

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694 Reviews

694 Reviews of Mark McLarty Toyota - Service Center

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June 20, 2018

Multipoint Inspection I made a 7:30 appointment for a multipoint inspection and tires rotated. . And I was there before 7:00. In and out by 7:36. Headed to work for the da More

by SHAKEENAM@aol.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Swafford
June 20, 2018

Had an appointment and still took 3 hours- We had an appointment and unfortantely had to wait 3 hours. This is the second time- normally this would not be a concern, but I am handicapped & fig More

by DAVEJENN6295
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Randell- salesman... knows me by name including my whole family who I referred up there to buy a vehicle.
Jun 20, 2018 -

Mark McLarty Toyota responded

Dave, we sincerely apologize for your wait during your service visit. We will alert our management of this situation and investigate further. We do strive for quality customer service and appreciate your honest feedback, as it helps us grow in the future. Again, we are sorry you had a less than exceptional experience with us.

June 20, 2018

Sienna Oil Change Although the wait time was a little long, I was very impressed with the customer service provided by Mary. She kept me informed of the status of my s More

by RGSTEW23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mary Burlison
Jun 20, 2018 -

Mark McLarty Toyota responded

We are glad to hear you had a great customer service experience while waiting for your vehicle! We appreciate your positive feedback! Thank you for your business!

June 20, 2018

Accomplished service. Took a bit long, even with appointment, it took over 2 hours for a maintenance service. Tire & wiper blade had to be ordered, it is a standard tire f More

by DEBORAH.GRIFFITH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Swafford
Jun 20, 2018 -

Mark McLarty Toyota responded

Deborah, thank you so much for the positive feedback! We are glad to know you had an overall good experience with us! We appreciate you and your business!

June 20, 2018

Oil change tire rotation Service was terrible. I had to search out someone to help me. Seemed like I was an inconvenience. Service personnel didn’t want to get out of chair. More

by DANTHEMAN2087
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
David Swafford
Jun 20, 2018 -

Mark McLarty Toyota responded

Dan, we sincerely apologize for your service experience. We are forwarding you review to our management team to investigate the situation further. We do strive for quality customer service and appreciate your honest feedback, as it helps us grow in the future. Again, we are sorry to hear you had a less than exceptional experience with us.

June 20, 2018

Great Service appointment My service visit was so efficient and trouble free. Thanks so much for your concern for my time. So that's what "jiffy" means. I'll spread the word. More

by marvin_love1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Bundy, Mary Burlison
Jun 20, 2018 -

Mark McLarty Toyota responded

Marvin, thank you for the positive feedback! We are happy to hear you had a great service experience with us! We appreciate you and your business!

June 20, 2018

Service Work done quickly with no wait and in a professional manner Came in for the 10,000 mile service and was pleased with everything that was done W More

by RDIG77
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Swafford
Jun 21, 2018 -

Mark McLarty Toyota responded

We are happy to hear you had a great experience! We appreciate you and your business! Thank you for sharing your positive feedback with us!

June 20, 2018

Making it right Fixing a 21 year old vehicle can be a challenge which the service team at McLarty always masters. I am always satisfied with treatment and service. More

by RON.LANOUE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marvin Love
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Swafford
Jun 20, 2018 -

Mark McLarty Toyota responded

Ron, thank you for the positive feedback! We are happy to hear our service team was able to help take care of your vehicle! We appreciate you!

June 20, 2018

Good experience Quick service and friendly staff. From sales to service I don’t have any complaints about service or sales. Four different people offer me a cold drin More

by D.MCDOUGALL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kami Rounaghi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Swafford
Jun 20, 2018 -

Mark McLarty Toyota responded

Thank you for the positive feedback! We are glad to know you had a good overall experience! We appreciate you!

June 19, 2018

They had fast service and awesome customer service Great place to get your car services. The staff is awesome and they have the best complimentary coffee,cappuccino's,and bottled water dont forget the More

by CHANTALASLEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not sure she had a cool mohawk
Jun 19, 2018 -

Mark McLarty Toyota responded

We are glad to hear you had an awesome customer service experience with us! We appreciate you and your positive feedback about your visit! Thank you again for your business!

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