Mark McLarty Toyota - Service Center

Longest Oil Change Ever Made an appointment. Oil change and tire rotation still took 2.5 hours to complete. I watched as other vehicles whizzed in and out through the expre Made an appointment. Oil change and tire rotation still took 2.5 hours to complete. I watched as other vehicles whizzed in and out through the express lane. I guess I should have went that route instead of scheduling service. Lessons learned.... More

Oil change Very friendly and was fast. They were all very nice and explained everything there were going to do. I would definitely recommend this dealership to e Very friendly and was fast. They were all very nice and explained everything there were going to do. I would definitely recommend this dealership to everyone. More

Oil change We bought the Toyota care package to have oil changes done at dealership and each time have had to wait over 3 hours as well as the service department We bought the Toyota care package to have oil changes done at dealership and each time have had to wait over 3 hours as well as the service department not have the right tools in order to change the air filter. More

Always exceptional customer service. The customer service was so exceptional that is why I drive 1hr to get this service. The mechanics are knowledgeable I'm 100% satisfied. I'm happily r The customer service was so exceptional that is why I drive 1hr to get this service. The mechanics are knowledgeable I'm 100% satisfied. I'm happily recommending for my friends and family. Thank you. More

Competent and slow I made an oil change appointment for 10:30a. Arrived at 10:20a. Waited five minutes to be addressed by a service agent. No communication until at 12:1 I made an oil change appointment for 10:30a. Arrived at 10:20a. Waited five minutes to be addressed by a service agent. No communication until at 12:15p when I asked for status report. i left lot, my vehicle serviced, at 12:25. More

Didn’t do nothing I brought my truck in because I had lights coming and flash and then go off and fuel gauge act up and they said they cleaned around my gas tank lid an I brought my truck in because I had lights coming and flash and then go off and fuel gauge act up and they said they cleaned around my gas tank lid and I checked it before I left and it hasn’t been touched More

Scheduled Service My service advisor Nick makes everything easy. He makes sure that everything as handled and explained. He is excellent and a asset to the Service Depa My service advisor Nick makes everything easy. He makes sure that everything as handled and explained. He is excellent and a asset to the Service Department. More

Poor customer service/service in general Was told my appt. was on wrong day. Employee was to the point of being rude. Still don't know what was completed. Original service guy was at lunch. N Was told my appt. was on wrong day. Employee was to the point of being rude. Still don't know what was completed. Original service guy was at lunch. No one else could tell me. Just had me sign and I had to find my keys out of group of other keys, they didn't have the yellow tab on them. I had come in on Saturday, Dec. 15th and was told there would be a 2 hour wait. We scheduled an appt. for Friday, Dec. 21st at 11:00am. When I arrived, sat in vehicle about 10 minutes before anyone came to assist me. The guy pretty much called me a liar when I said I had an appt. Even though I'd received reminder e-mails. My vehicle was at 16,000 miles and the maintenance required light had come on prior to the 15th. Service guy said my oil didn't need to be changed and I could wait until 20,000 but I was due for a tire rotation. He suggested if it were him, he'd wait and do them both at 20,000. I told him, I didn't agree with that and was told to bring it in for the service. He said my appt was on the 20th. Anyway, it was not the service I previously received from your dealership. I still don't know if the tires were rotated - well I kind of do, but that's our opinion. I had to locate my own vehicle and there was a tag and the yellow tag attached on the dashboard. In the past, the tag hangs from the rear view mirror and the yellow tag is attached to my keys. The young guy that released my vehicle to us, was friendly, but had no idea what had been done and couldn't explain anything. He just let me pick my keys and leave. Sorry, but at this point, I'll be looking elsewhere for service. More

Excellent service at an excellent price. Took a few minutes to get w as ited on but when they did, the service was exemplary and much to my surprise, an awesome price! Took a few minutes to get w as ited on but when they did, the service was exemplary and much to my surprise, an awesome price! More

Service I bought my car from Mark Maclarty. it causes a lot of problems, water in my trunk, but no one wants to take the responsibility. I bought my car from Mark Maclarty. it causes a lot of problems, water in my trunk, but no one wants to take the responsibility. More