Mark McLarty Toyota - Service Center

Great service David Ratcliff was person who worked with me. I appreciated his honesty and thoroughness. I was not pressured to do unnessecary things. Thanks, David David Ratcliff was person who worked with me. I appreciated his honesty and thoroughness. I was not pressured to do unnessecary things. Thanks, David! Kami and Hong are my favorite people in sales. Miranda is a jewell! More

Professional I had to make 3 visits and I believe they finally figured what was wrong. Everyone was helpful, Professional and made me feel I was important. I had to make 3 visits and I believe they finally figured what was wrong. Everyone was helpful, Professional and made me feel I was important. More

Excellent Service The service team worked efficiently and kept me updated on the status of my vehicle. I chose to remain at the dealership but was offered a ride multip The service team worked efficiently and kept me updated on the status of my vehicle. I chose to remain at the dealership but was offered a ride multiple times. I am very satisfied with the window tinting and installation of the remote start. More

Excellent Service I’ve only been to Mark McLarty Toyota dealership located on Landers Rd in NLR, AR twice to get my car service. Each time I was impressed by the friend I’ve only been to Mark McLarty Toyota dealership located on Landers Rd in NLR, AR twice to get my car service. Each time I was impressed by the friendly & caring service advisors. The waiting time was not long & the waiting area very clean. More

Repair of broken drivers seat for the second time. Great service. But, this is the 2nd time I’ve had to have my drivers seat repaired for the exact same issue. Not sure if it’s a design issue or just Great service. But, this is the 2nd time I’ve had to have my drivers seat repaired for the exact same issue. Not sure if it’s a design issue or just my truck. The first time it was covered by warranty, this time it was not. More

Not pleased Recomended front end alignment. I have 2 toyotas now & have owned toyotas over 45 years. 1st time anyone has done this ever especially on a car with Recomended front end alignment. I have 2 toyotas now & have owned toyotas over 45 years. 1st time anyone has done this ever especially on a car with less than 20,000 highway miles. No indication alignment needed. Waited 1 hr 45 minutes for a pre scheduled oil change. Poor customer service. More

Great job Mary was great kept me informed and will be glad to see her next time. came by on Friday night about 6:30 and nobody could tell me about the warranty Mary was great kept me informed and will be glad to see her next time. came by on Friday night about 6:30 and nobody could tell me about the warranty on my car on Saturday morning in took Mary Less than 5 min More

Great!!! The gentleman helping us was very professional. He was kind and considerate and explained things to us simply and in detail. Would recommend to anyone The gentleman helping us was very professional. He was kind and considerate and explained things to us simply and in detail. Would recommend to anyone. More

Bad experience this time My vehicle had been done for probably 30 minutes before I realized that the service had been completed. When I realized my vehicle was ready, I tried My vehicle had been done for probably 30 minutes before I realized that the service had been completed. When I realized my vehicle was ready, I tried to find the assistant that had checked my car in but there was no one except one man and he was on the phone. When that man got off of the phone, I asked him about my vehicle. He checked on it for me and ended up processing the receipt so that I could go. I overheard someone say that the guy that had checked my car in had gone to lunch and left me sitting waiting on my vehicle that was already done. 30 minutes may not seem like much but my point is that the young man knew I was waiting on my vehicle and before he left to go anywhere he could have made sure that either that my transaction was complete so I could leave or asked someone else to take care of my transaction when the vehicle was done. I think the assistant that checked in my vehicles name was Grant but I am not certain on that. I do not know what the man’s name was that ended up completing my receipt so that I could leave but I wish I did. He was so nice, apologized for my wait, and got me out of there as quickly as possible. More

sevice I was greeter by a very friendly service individual. Gave me all the information I asked for and was very prompt in letting me know when my car was fi I was greeter by a very friendly service individual. Gave me all the information I asked for and was very prompt in letting me know when my car was finished. Went the extra mile and also vacuumed the inside of my car. Reviewed all of the inspection findings and recommended I think about new tires in the future due to the slight wear on my current set of tires. More