Mark McLarty Toyota - Service Center

Employees very Helpful Nick answered all my questions, he is very friendly and knowledgeable. Very helpful, working with in my time limits. All work was done in a timely m Nick answered all my questions, he is very friendly and knowledgeable. Very helpful, working with in my time limits. All work was done in a timely manner. More

Horrible Service Department! Worst service department in the greater Little Rock area! Took my 2011 Prius in for some safety recall work....upon drop off asked the service tech to Worst service department in the greater Little Rock area! Took my 2011 Prius in for some safety recall work....upon drop off asked the service tech to verify parts on hand and ensure everything could be done before I left so I wouldn’t waste my day waiting for my car to be fixed....received a call an hour later wanting to order the parts for 2 recalls and then wanting to charge me $363 for a $200 dollar battery plus $150 to install it....I found an 8 minute video on YouTube on how to do it start to finish....this looks to be literally a 15minute job....so $150 for 15 minutes worth of work!!!! I don’t think so! Overall just not a good experience with this service department....and I will not be back....I have bought 3 vehicles (1 new...and 2 used) from McClarty dealerships and if this is how things are done!?!?.....I will not be buying another! Somebody get me Steve Landers please!!! More

Maintenance i Would give a ten for maintenance department they were speedy, friendly, and compassionate. The waiting time was not long nice lounge and coffee and i Would give a ten for maintenance department they were speedy, friendly, and compassionate. The waiting time was not long nice lounge and coffee and very clean and organized. More

Great customer service I received exceptional customer service during my last oil change. My wait time was slightly extended due to a new employee but I was compensated with I received exceptional customer service during my last oil change. My wait time was slightly extended due to a new employee but I was compensated with a discount for my extra time without even having to ask for it. They truly want the customer to leave happy and satisfied. I would reccomend these folks to everyone. More

Excellent Easy to schedule, efficient service. I definitely don't mind waiting because it never takes long. Nick Harper in particular was very helpful and fri Easy to schedule, efficient service. I definitely don't mind waiting because it never takes long. Nick Harper in particular was very helpful and friendly. More

Lied to. Went for for a scheduled oil change. Service was friendly and fast. Comfortable seating in the wait room with complimentary coffee and bottled water Went for for a scheduled oil change. Service was friendly and fast. Comfortable seating in the wait room with complimentary coffee and bottled water. Service was relatively quick. Upon completion, my service advisor informed me the brake pads were at 1mm, estimated a price, and told me the brakes should be done as soon as possible. Took it to a mechanic the next day and measured 3.8 mm on the pads and estimated 15,000 miles before a replacement would be needed, which is 5000 miles more than the next service interval. More

GREAT EXPERIENCE Had a great first experience with service department.WE Wiil definitely be back for future services and will highly recommend to our family and friend Had a great first experience with service department.WE Wiil definitely be back for future services and will highly recommend to our family and friends.... More

Service Great customer service. Always kept us informed! Very busy yesterday and they did everything to get us in and out very quickly with little wait time. Great customer service. Always kept us informed! Very busy yesterday and they did everything to get us in and out very quickly with little wait time. More

Friendly Service Mark McClarty Toyota provides great service. The staff is friendly and helpful. The waiting area is comfortable and generally you don’t have to wait l Mark McClarty Toyota provides great service. The staff is friendly and helpful. The waiting area is comfortable and generally you don’t have to wait long. More

poor customer service Poor customer service, called four phone messages left on three different lines and an internet chat message (none were returned), cashier was less t Poor customer service, called four phone messages left on three different lines and an internet chat message (none were returned), cashier was less than helpful and boarder line rude. Nick was helpful, just could not get ahold of him. I left two messages with Scott, one with the cashier, one with Matt and chatted with Ashley over two and a half hours with no response. More