Mark McLarty Toyota - Service Center

Needed Tires Rotated and Balanced It took over an hour just to get my tires rotated and balanced. I had a 9:00 appt and finally got my car around 10:30. I think this took way too long. It took over an hour just to get my tires rotated and balanced. I had a 9:00 appt and finally got my car around 10:30. I think this took way too long. More

Free oil change due to lengthy wait. Wonderful dealer. Oil change took over two hours so they gave me the oil change for free. Always a pleasant experience. They did apologize for the del Wonderful dealer. Oil change took over two hours so they gave me the oil change for free. Always a pleasant experience. They did apologize for the delay caused by their issues in the quick bay. More

Service and sales review I have bought two vehicles from Kami. I will use him every time. He is wonderful! Eddie I’m service was great as well! Every time I have had my car wo I have bought two vehicles from Kami. I will use him every time. He is wonderful! Eddie I’m service was great as well! Every time I have had my car worked on it has been a good experience. Staff have been friendly and worked hard to ensure I was taken care of. More

Excellent Customer Service I took my RAV4 in for a tire rotation. They were extremely courteous and promptly serviced my vehicle while I waited comfortably inside. Cara was very I took my RAV4 in for a tire rotation. They were extremely courteous and promptly serviced my vehicle while I waited comfortably inside. Cara was very professional and kept me informed. More

Outstanding service Outstanding and professional. He took the time listen to customer and that’s important to me. Neatly dress ... making sure the customers were very hap Outstanding and professional. He took the time listen to customer and that’s important to me. Neatly dress ... making sure the customers were very happy. More

Best service ever Nick was very professional and was always looking out for my best interest. He went above and beyond to make sure I understood all of the options avai Nick was very professional and was always looking out for my best interest. He went above and beyond to make sure I understood all of the options available. I wasn’t disappointed and you won’t be either. More

Very satisfied with my experience. I gave the review I did because the service and attention I received was a very satisfying experience knowing that my vehicle received the best possib I gave the review I did because the service and attention I received was a very satisfying experience knowing that my vehicle received the best possible care avaiIable. My vehicle is an investment and I feel that giving it the best possible service helps it hold its value. More

Questionable customer service My A/C blower motor was making a terrible noise and I was informed by the service writer that it was bad and that Toyota had a shortage of these parts My A/C blower motor was making a terrible noise and I was informed by the service writer that it was bad and that Toyota had a shortage of these parts nationwide, and that it might be two or more weeks before they would have the part. She said that I could come and pick up my truck and drive it until the part came in, then I could bring my truck back and they would replace the part. It is the middle of the summer and I would not have any A/C, (really). I asked to speak to the service manager and she said that she would have him call me. About 5 minutes later, she called me back and said that she had talked to the service manager and that they could put me in a rental until my truck was fixed. This work was all being done under warranty. I could not believe that she didn't offer the rental in the first place and would not have, if I had not insisted on speaking to the manager. This is the second time that I have had my truck here for major service and Toyota did not have the parts to fix it. The last time they had my truck for (2) months ! I was continually lied to about what was going on and when my truck was going to be fixed. This is the questionable customer service that I am talking about. More

Service Experience Of all the time I've had my truck serviced here this time was the worse. I pulled into the bay and had to wait 5 minutes before someone came to check Of all the time I've had my truck serviced here this time was the worse. I pulled into the bay and had to wait 5 minutes before someone came to check me in. The wait time was as expected but when my vehicle was pulled to the front because it was finished. The guy who checked me in was no where to be found. I waited about 10 minutes and just ended up asking someone if they could check me out. More

Bad Battery Courteous service advisor Nick Harper Very efficent in his handling of my situation: bad battery...entered service area 4:40p.m. and left dealership Courteous service advisor Nick Harper Very efficent in his handling of my situation: bad battery...entered service area 4:40p.m. and left dealership at 5:15 with a new battery.. Thanks to Nick and the staff at McClarty Toyota !!!!! More