Mark McLarty Toyota - Service Center

Appointment time not honored The purpose of making a service appointment to me is so I can plan my day off and get everything done in a timely manner. If time were not an issue th The purpose of making a service appointment to me is so I can plan my day off and get everything done in a timely manner. If time were not an issue then I would just stop by and get in line to have my car serviced with the understanding it might be 2-4 hours wait time. I made my appt for 1030 and it was after 1230 when we left. The service attendant was not sympathetic that we had made the appt and basically stayed the appt time means nothing! More

Awesomeness!!!! Nick was perfect! Great service center. I will continue to do business with them. They did everything I asked in a timely manner. Professionals for su Nick was perfect! Great service center. I will continue to do business with them. They did everything I asked in a timely manner. Professionals for sure. More

Disappointment Purchased my 2011 Tundra at this dealership. With a different service advisor I had had what I thought at the time was fairly good service. This recen Purchased my 2011 Tundra at this dealership. With a different service advisor I had had what I thought at the time was fairly good service. This recent time in, however, both the information provided and the prices quoted were very different from previously, the service advisor was off one day - not a problem - but after calling no fewer than five times that day, responding to her having called me, nobody called me back. The recent service advisor had given me her private cell phone number, but had not cleared her voicemail mailbox so I couldn’t leave a message with her, even after she’d asked me to call her. Knowing that I was going to call, she never double checked. This cost me an important day of travel. During my previous service I had had my windshield replaced. Only after having left the dealership and gotten a couple hours into a long trip did I realize that the compass on the rearview mirror didn’t work. Then, several days later, the new windshield cracked just sitting in the driveway. I was at the beginning of a year away from Arkansas, so couldn’t immediately return to the dealership. When I did return, and explained the situation, the windshield was replaced, but at my cost, And I was told that the mirror would cost over $900, just for the part. I can order the same mirror online for less than a third of that. No consideration whatsoever was given to the fact that the mirror had worked prior to the windshield being replaced, and didn’t work after the windshield was replaced. When I call the business, the operators are unprofessional, immature, polite enough but usually not clear enough to understand. All in all, my last experience with this dealership will be my last experience with this dealership. More

Great service team. While I waited they offered beverages. Someone meet me and checked on me. They explained everything they checked things I asked and explained in detai While I waited they offered beverages. Someone meet me and checked on me. They explained everything they checked things I asked and explained in detail. The salesman that sold me my car still calls me on my birthday after two years. More

Very good,happy with the service Jimmy was very happy to help me with my truck,he order the part that I needed gave me his card,and was very pleasant to talk to.. Jimmy was very happy to help me with my truck,he order the part that I needed gave me his card,and was very pleasant to talk to.. More

I was seen same day I called, service to my car was great. Your staff Nick was cordial and professional. I did want my car washed afterwards, but was informed the machine was not working. They also provide go Your staff Nick was cordial and professional. I did want my car washed afterwards, but was informed the machine was not working. They also provide good coffee, while waiting! More

Service Visit Eddie McDonald was courteous and extremely helpful during this service visit. He updated me throughout the process . I highly recommend him as a servi Eddie McDonald was courteous and extremely helpful during this service visit. He updated me throughout the process . I highly recommend him as a service advisor. More

Service of vehicle I came in for routine service on a recently purchased vehicle. I was met upon arrival and a service attendant took my vehicle quickly. The service was I came in for routine service on a recently purchased vehicle. I was met upon arrival and a service attendant took my vehicle quickly. The service was done in a very reasonable time. Then I observed the vehicle sit for approximately 10 minuets and then driven directly back into the area presented for return. When I asked doesn’t a wash come with the service? The tech said yes. Then I stated the car was driven directly from the service bay to where we were standing. At this point the service tech stated the washing machine was out of commission that day. I was lead to believe the vehicle had been washed by the length of time it sat outside the Service area. However I was able to observe the car sitting still for the entire time. More

Great, except I wanted it washed, but the service wasn’t ava Friendly and service dude found me a coupon. I don’t like taking surveys but I took this one as a favor to David, cause he did a great job Friendly and service dude found me a coupon. I don’t like taking surveys but I took this one as a favor to David, cause he did a great job More

'Mainenance Needed' message With a 9:30 a.m. scheduled appointment it still took 1 hr to do the tire rotation and 35,000 mile check. That was expected so no problem there. But With a 9:30 a.m. scheduled appointment it still took 1 hr to do the tire rotation and 35,000 mile check. That was expected so no problem there. But when I started the car the 'maintenance needed' message was still on the display. I expected the message to be reset after a service, and this is not the only time my family has had this happen. More