Mark McLarty Toyota - Service Center

The experience was fine I had to wait in line for someone to come to my car to find out what I needed done longer than usual and that’s why four stars instead of five but aft I had to wait in line for someone to come to my car to find out what I needed done longer than usual and that’s why four stars instead of five but after that everything was great More

Excellent experience during 20k service on our 2017 Camry The staff was confident, courteous, and considerate. Very customer oriented and prompt. Thank you for your consistently high level of service to the The staff was confident, courteous, and considerate. Very customer oriented and prompt. Thank you for your consistently high level of service to the customer. It is a benchmark for others in the industry to aspire to achieve. More

Not as good as it use to be.. Arrived and sat for 20 min before finally getting out to ask help. Mike was with a customer, while many others seemed to be just pacing about. When Arrived and sat for 20 min before finally getting out to ask help. Mike was with a customer, while many others seemed to be just pacing about. When Mike finished he asked could he help, and said he would take care of me. I saw many employees on their cellphones and others gathered in groups chatting together. More

Great service Very informative and gave me pricing on new tires ! Buy 3 get fourth for a dollar! Thanks Troy for taking care of my service !I will definitely retu Very informative and gave me pricing on new tires ! Buy 3 get fourth for a dollar! Thanks Troy for taking care of my service !I will definitely return to you for my Toyota needs! More

Service Center - Helpful, resourceful, wonderful! The service crew at Mark McLarty Toyota in North Little Rock - most especially Troy - has been wonderful to help me keep my 15 year old Camry on the r The service crew at Mark McLarty Toyota in North Little Rock - most especially Troy - has been wonderful to help me keep my 15 year old Camry on the road and in really great condition. Troy kept me informed on the project along the way. Having access to the onsite rental was very helpful, as well. I would highly recommend this group to anyone. Hands down! More

I was very pleased. Only took few minutes. Because it only took a few minutes to order parts and make an appointment. David was very friendly and made me feel appreciated. He was efficient and Because it only took a few minutes to order parts and make an appointment. David was very friendly and made me feel appreciated. He was efficient and very fast. I didn't have to wait very long for an appointment. More

Quick and efficient We arrived at 2:55 p.m. and within minutes, we were greeted by a service person. We were out within the hour. We enjoyed fresh hot coffee and hot ch We arrived at 2:55 p.m. and within minutes, we were greeted by a service person. We were out within the hour. We enjoyed fresh hot coffee and hot chocolate while we waited. More

Service dept. is great. The service department is great.. The department has very good service advisors that are polite, helpful and want to find the problem or problems and The service department is great.. The department has very good service advisors that are polite, helpful and want to find the problem or problems and get it fixed. More

Very Disappointed While my vehicle was in the service department for almost a month having a warranty repair completed someone poured coffee on the hood of the truck an While my vehicle was in the service department for almost a month having a warranty repair completed someone poured coffee on the hood of the truck and threw the empty coffee cup in the bed of the truck. I reported the incident to the service advisor and requested the vehicle be cleaned prior to me picking it up. Although the truck was hosed off there was an obvious coffee dirt stain on the hood. I spent almost an hour cleaning the hood to get the stain off. The warranty repair failed to correct the problem but I don’t want to bring my truck back in because I’m concerned that it will be in the shop for almost another month and the vehicle will get vandalized again. I don’t have a complaint against the service advisor or tech that worked on my truck because I understand electrical problems are difficult to resolve. I am very disappointed with the overall service experience and the lack of concern for the proper care for my truck while it was in the service centers possession. I take good care of my property and I expect McLarty Toyota to show the same concern for the care of someone else’s vehicle while it’s in their possession. I spoke to a service manager, Scott?, about this. Dealerrater has not posted this review publicly...no credibility More

Rear shocks They had me out in no time at all and did an awesome job! Scott really took care of me and the waiting area is clean and comfortable They had me out in no time at all and did an awesome job! Scott really took care of me and the waiting area is clean and comfortable More