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Mark McLarty Toyota - Service Center

North Little Rock, AR

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694 Reviews

694 Reviews of Mark McLarty Toyota - Service Center

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October 12, 2018

First free service of my new Prius The service was very prompt for my first service. I was early but my car was taken to begin the service and It was finished in a reasonable time More

by WILMASTANFIELD1130
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Cannot remember service people and my receipt is not with me at this time
Oct 12, 2018 -

Mark McLarty Toyota responded

Thank you for the positive feedback! We love to hear you had a great first service experience with us! We do appreciate you and your business! Thanks again for your business, come back and see us!

October 11, 2018

Most Pleasant and informative everyone's very helpful I drove all the way from Benton to North Little Rock because I find the experience at your dealership most Pleasant people are very helpful I don't fe More

by Jean77
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sorry my memory is bad and I don't remember their names
Oct 11, 2018 -

Mark McLarty Toyota responded

Jean, thank you for the positive feedback! We are pleased to hear you had a great overall service experience with our team! We do appreciate you driving to come see us! Thanks again for your business!

October 11, 2018

oil Change and rotation Usually great service, the person who took care of me today seemed rushed and didn’t take the time to explain or talk about service like usual More

by DANNY.HILL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Didn’t get name
Oct 11, 2018 -

Mark McLarty Toyota responded

Danny, thank you for the positive feedback! We are happy to know you had a great service experience with our team! We appreciate you and your business!

October 11, 2018

Oil Change Came in for oil change. Tech was friendly and there was not a long wait even though I had not made appointment. The cashier was also friendly and help More

by tr.hurst
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicolas T. Harper
Oct 11, 2018 -

Mark McLarty Toyota responded

Thank you for the positive feedback! We are happy to know you had a great experience with our service! We do appreciate your business! Come back and see us!

October 11, 2018

Service Hack If you don't have a warranty, I don't recommend having your vehicle serviced here. After having my car towed there the previous night. I was told my a More

by Ladybug52
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Nick Harper
Oct 11, 2018 -

Mark McLarty Toyota responded

We sincerely apologize for your service experience. We will alert our management team of this situation and investigate further. We do strive for quality customer service and appreciate your honest feedback. If you would like to reach out to our Service Manager, Scott Krisell, his phone number is 501-210-1042. Again, we are very sorry to hear you had a less than exceptional experience with us.

October 11, 2018

Was ok. Did not have to wait too long for service to be vomp Service was satisfactory. It did not take too long to complete. Was pleased that coffee was provided to customers while they hey waited for their ca More

by VERLLBOWMEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Swafford
Oct 12, 2018 -

Mark McLarty Toyota responded

Thank you for the positive feedback! We are happy to know you had a pleasant experience with our team! We do appreciate you! Thanks again for your business!

October 10, 2018

Great experience David my advisor took care of me quickly and efficienctly. It was difficult to make an appointment but once I got to facilty, service was first rate More

by TERRYRAY20
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Swafford
Oct 11, 2018 -

Mark McLarty Toyota responded

Terry, thank you for the positive feedback! We are glad to know you had a great experience with David and our team! We do appreciate you and your business! Come back and see us!

October 09, 2018

Oil change and 30,000 maintenance. Eddie McDonald was wonderful. he was very courteous and made sure I knew what my options were and what would be best to keep my vehicle performing smo More

by JULIA.CARTWRIGHT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eddie McDonald
Oct 09, 2018 -

Mark McLarty Toyota responded

Julia, thank you for the positive feedback! We are very glad to know you had a wonderful service experience with Eddie! Thanks again for your business! We do appreciate you!

October 09, 2018

Quick service, Friendly staff and comfortable environment!! I was in and out in no time! I can always count on a hot cup of coffee or fresh popcorn while I wait! The staff are friendly and courteous! More

by mari1d
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Swafford, Troy Riner, Eddie McDonald, Wade Neal, Nick Harper, Ryan Perkins
Oct 09, 2018 -

Mark McLarty Toyota responded

Mari, thank you for the positive feedback! We appreciate you and are glad to know you had a quick and overall great service visit with our team! Thanks again for your business, come back and see us!

October 09, 2018

Recall From start to finish was devastating. I got and wanted to know how long of a job it would be. About an hour and a half later I was still waiting for More

by Graham11
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Not sure
Oct 09, 2018 -

Mark McLarty Toyota responded

We sincerely apologize for the experience you had with us. We do strive for quality customer service and will alert our management team of this situation. We do appreciate your honest feedback, as it helps us improve. If you would like to reach out to our Service Manager, Scott Krisell, his phone number is 501-210-1042. Again, we are very sorry for the inconvenience this has caused.

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