Mark McLarty Toyota - Service Center

Getting it right Quality of work to be determined based on scope of work changed which increased cost. I will return for additional service if not related to previous Quality of work to be determined based on scope of work changed which increased cost. I will return for additional service if not related to previous work. More

Oil change - lost keys I had my oil changed and my advisor called to let me know my vehicle was ready. I had a friend drop me off. When I went in to get my keys they told I had my oil changed and my advisor called to let me know my vehicle was ready. I had a friend drop me off. When I went in to get my keys they told me they had lost them. They apologized but did not make much effort to make things right. They told me it would be an hour or 2 to make another key and didn’t offer me another vehicle in the meantime. In addition there did not appear to be much of a security concern for losing my keys. After about an hour or so the advisor walked up to me with keys in hand and simply said “another customer took them”. No apology. To top it off about 3 days later I noticed oil spewed all under the vehicle. Still undetermined where the oil came from.... More

Best price Called three Toyota dealers on the area for a set of four tires. McCartu was not only the best price by $35, when it came time to pay, it was $25 less Called three Toyota dealers on the area for a set of four tires. McCartu was not only the best price by $35, when it came time to pay, it was $25 less than the quote. More

Excellent service from Troy Troy was very prompt and friendly with helping me get my car fixed. I will continue to come back and ask for him for the time that I own a Toyota Troy was very prompt and friendly with helping me get my car fixed. I will continue to come back and ask for him for the time that I own a Toyota More

Service was good. Service was quick. Overall it was goo and quick. Like I said, service was good and quick. Once again, service was good and quick. Service was quick. Overall it was goo and quick. Like I said, service was good and quick. Once again, service was good and quick. More

Excellent service with attention to detail. Went over my car with a fine-toothed comb. Found 2 concerns that I wasn’t aware of. Explained the issues, and didn’t give m with attention to detail. Went over my car with a fine-toothed comb. Found 2 concerns that I wasn’t aware of. Explained the issues, and didn’t give me a hard time when I decided to only fix one of the issues at that time. Gave me a detailed report so that I could follow-up at another time. More

Good service and comfortable waiting room. Easy to schedule and prompt service. Reviewed needed service when I arrived and received an update during my wait. Co and comfortable waiting room. Easy to schedule and prompt service. Reviewed needed service when I arrived and received an update during my wait. Could have been driven by courtesy vehicle elsewhere if I needed to go to work, etc. More

Not impressed this time I recently used McLarty Toyota to diagnose a knocking noise in my engine. Without any disassembly or indication of tests run the source of the noise w I recently used McLarty Toyota to diagnose a knocking noise in my engine. Without any disassembly or indication of tests run the source of the noise was determined to be a failing crankshaft bearing. I was surprised to hear the suggested fix was to replace the engine. Even if the diagnosis is correct, I would never consider such drastic measures without definitive proof of the problem. There was no suggestion made to investigate further. This rush to judgement in my opinion showed a lack of attention to detail. I will be taking my car elsewhere and the McLarty diagnosis may be confirmed, but I will be looking for a service facility that is more thorough and does not expect their customers to blindly accept unproven, drastic recommendations. I have used McLarty once before and received very professional treatment from Cara, so I will still consider using them again. Before these two visits with McLarty I was a loyal Landers customer for 30 years. More

Replaced recall part on door. My advisor was very pleasant and helpful. I live 30 minutes away and I am 74 years old. I asked for a rental car and they said yes. The ladies My advisor was very pleasant and helpful. I live 30 minutes away and I am 74 years old. I asked for a rental car and they said yes. The ladies in the rental department were very friendly and helpful as well, especially Ragan. When I brought the rental car back, I left my garage door opener in the rental car and Ragan helped me get it back!! More

Help me quick - PLEASE! Driving cross country, needed quick service BINGO Mc Larty Toyota to the rescue..had me back on the road "lickety split"! Much appreciation to the sta Driving cross country, needed quick service BINGO Mc Larty Toyota to the rescue..had me back on the road "lickety split"! Much appreciation to the staff! Barbara Hardinh More