Mark McLarty Toyota - Service Center

Overall satisfactory A- grade I had made a 2 pm appointment and finally left at 330. This was for an oil change only. The marked on the report that they had rotated my tires but th I had made a 2 pm appointment and finally left at 330. This was for an oil change only. The marked on the report that they had rotated my tires but they did not because I hadn't requested that. They also removed the tire rotation reminder sticker that my tire dealer had placed on the windshield. Other than these things it was a tolerable experience. More

Routine maintenance I have been coming for several years and in the last two visits I’ve been less satisfied with the service. First was waiting for my vehicle to be retu I have been coming for several years and in the last two visits I’ve been less satisfied with the service. First was waiting for my vehicle to be returned when I could see it sitting out side of the Service bay. The second recent visit my vehicle was taken out of line and moved to a bay where I could not observe the work being done. It was 2nd in line and at least 3 vehicles were completely finished before I had my vehicle returned. The reason given by the Service tech Ian was I was being upgraded for faster service. Inneither instance was I satisfied with the answers. More

I have always had a pleasant experience when visiting I have alway had a pleasant experience here. Everyone is always friendly and courteous from beginning to end of visit. I trust the work they do and I have alway had a pleasant experience here. Everyone is always friendly and courteous from beginning to end of visit. I trust the work they do and I will keep going back! More

Lack of some details Rotated tires but did not check spare. Scrambled glove dept. after I advised them the filters had less than 5,000 miles and was ok. Everything else w Rotated tires but did not check spare. Scrambled glove dept. after I advised them the filters had less than 5,000 miles and was ok. Everything else was normal. Thanks More

David took very good care of me. I came in at about 3:45 in the afternoon and expected to have to wait a while. David Swafford came out and apologized that I had to wait (I had not be I came in at about 3:45 in the afternoon and expected to have to wait a while. David Swafford came out and apologized that I had to wait (I had not been waiting too long). He assured me he would get me in and out quickly and he did. I was on my way in about 45 minutes. More

request not completed i specifically requested that the tire pressure in my spare be checked. Not only was this not completed, but NONE of my tires had their pressure che i specifically requested that the tire pressure in my spare be checked. Not only was this not completed, but NONE of my tires had their pressure checked. The checklist i was given on completion of the work left all the tire pressures unchecked and unmarked. More

New Place I have been a customer of another Toyota dealer here for over 20 years, so when it was time to service my vehicles, I returned to the place with which I have been a customer of another Toyota dealer here for over 20 years, so when it was time to service my vehicles, I returned to the place with which I was familiar. I had called a few days earlier and talked to a service advisor, making an appointment. I was disappointed when I arrived, because though there were several SA there, no one approached to assist me, for several minutes. One finally did, I requested the SA I has contacted and was told they would get him. NICK appeared shortly, after assisting another customer, greeted me by name, though we have never met, recalled the details of our conversation and processed the service. One item, I needed a replacement bulb not in stock. The technician contacted a nearby parts store and got it. When came time for final review prior to paying, Nick noted the charge for the bulb, contacted the tech and got price I was charged reduced to a more fair amount. I was super impressed with Nick, and will return for his attentive supervision of my maintenance issues in the future More

.y toyota experience Employees were friendly and polite got my info. And put my truck in line for service right away. Took a bit longer than est. But was a busy day for th Employees were friendly and polite got my info. And put my truck in line for service right away. Took a bit longer than est. But was a busy day for them called me up as soon as work was finished. Let me know what all they did what would be needed ext time and got us to check out he also found coupons for me More

Diagnostics Everything was positive, from check in to disgnostics to ingorming me of the problem, i would definitely recommend the service team in the future for Everything was positive, from check in to disgnostics to ingorming me of the problem, i would definitely recommend the service team in the future for all my needs. More

Just okay The only problem was my wait time. I waited in my can 15 minutes before a service advisor helped me out. I only saw one service advisor. I was about The only problem was my wait time. I waited in my can 15 minutes before a service advisor helped me out. I only saw one service advisor. I was about to leave and he came out to help me. More