Mark McLarty Toyota - Service Center

excellent service Excellent service and excellent quality of work. Comfortable and friendly waiting area with coffee and water available. Service was complete in a re Excellent service and excellent quality of work. Comfortable and friendly waiting area with coffee and water available. Service was complete in a reasonable time. Service Reps very helpful. More

Understaffed. Ow. Clearly understaffed. Slow. I saw several (3) very frustrated customers. Hour and a half for an oil change. Review requires twenty five actual real w Clearly understaffed. Slow. I saw several (3) very frustrated customers. Hour and a half for an oil change. Review requires twenty five actual real words. More

Helpful and Proficient I'm a new owner. This was my first service visit. I feel this place gives top notch customer service. They are VERY proficient. I felt very comfortabl I'm a new owner. This was my first service visit. I feel this place gives top notch customer service. They are VERY proficient. I felt very comfortable and we'll appreciated for my business. I'm so happy my car is with with Mark McLarty. More

Service was done promptly. Chris was very courteous and friendly. Department is always clean and inviting. I love my Toyota Highlander. One happy customer. T was done promptly. Chris was very courteous and friendly. Department is always clean and inviting. I love my Toyota Highlander. One happy customer. Thanks More

Prejudice I arrived at the dealership and waited to be checked in because of a backup, after approximately 5 minutes and being next in waiting lane, another vec I arrived at the dealership and waited to be checked in because of a backup, after approximately 5 minutes and being next in waiting lane, another vechicle pulls up and a white man steps out and he is serviced before me, I had an appointment also and my time is just as important as the next person More

Warranty work Took longer than expected to get simple o rings in to fix my truck. Communication could have been better to start off with on how long it would take Took longer than expected to get simple o rings in to fix my truck. Communication could have been better to start off with on how long it would take More

Hybrid battery caput Hybrid battery died after 5.5 years. Disappointing. But Chris who checked my car in after it was towed in was very helpful. Upset that my NEW batt Hybrid battery died after 5.5 years. Disappointing. But Chris who checked my car in after it was towed in was very helpful. Upset that my NEW battery doesn't have a warranty other than the balance of the 96k extended warranty or 12 months whichever comes second. You need to do something about your phone system. I kept getting voicemails and people telling me they didn't know who chris Oliver or david swafford were. At 5:15 ...on a Friday you don't want that kind of stress, Finally, we are a family of prius owners .. my mom, me and my and daughter ... my daughter and I already decided no more hybrids for us though we will stay with toyota. Also, your tire prices are insane!! And not in a good way. My mom got the buy 3 get one for a dollar in july (in alabama) for approx 350 total with hazard insurance. Your dealership wants between 600 and 750 for the same deal (which yes includes a 90 dollar alignment. But that is still almost double. What y'all (toyota) charge for tires, filters, repairs is so high that it's no wonder customers go elsewhere. I agree the warranty issue is not a McLarty decision. I plan to write to Toyota corporate about that. More

xx in very slow; 1 person trying to handle too much Appeared confusing. Cashier appeared aloof and negative body language. Person checking me out made no facial contact. Attempted to mention a concern Appeared confusing. Cashier appeared aloof and negative body language. Person checking me out made no facial contact. Attempted to mention a concern but never got even an attempt to hear me out. More