Mark McLarty Toyota - Service Center

Personal, Speedy Service This is the fourth time I have used the service department and I plan to go back. They have always been courteous, explained problems and charges well This is the fourth time I have used the service department and I plan to go back. They have always been courteous, explained problems and charges well, assisted me with insurance when needed, and worked on my vehicle quickly. Now this is not to infer that my vehicle is in constant need of repair. Quite the opposite, my Toyota is reliable with almost no issues. Most visits are for routine maintenance. More

Scheduled an oil change After having to reschedule an oil change due to overbooking, I was given a free oil change. Wait time was less than 45 min. i appreciate the service After having to reschedule an oil change due to overbooking, I was given a free oil change. Wait time was less than 45 min. i appreciate the service I received after having to come back and making a second trip. Scheduler needs to be aware of openings and number of workers available before scheduling to many at one time. More

Pleasantly surprised I stopped taking my wife’s car to this service department several years ago when it was still North Point due to poor customer service. Her car just h I stopped taking my wife’s car to this service department several years ago when it was still North Point due to poor customer service. Her car just hit 100k miles, so it was time for some preventative maintenance. I tried to make an appointment online, but the website appointment scheduling system was inop. Called on the phone, and no one answered at 8:30am. Left a message, and didn’t get a call back. Called the next day and got the main operator who transferred me to the service department—again no answer and left a message. Still no callback. Decided to just take it in. Nick was my service advisor, and did a great job from beginning to end. The work on my car was completely quickly and thoroughly, with no additional pressure to accomplish anything that wasn’t necessary. If they can fix the scheduling issues and phone system problems, they’ll get 5 stars from me. Will definitely go back. More

Service rep was the best. The service rep was the best. Remembered me from first meeting. Got things taken care of right away. Never have had an unpleasant experience at dea The service rep was the best. Remembered me from first meeting. Got things taken care of right away. Never have had an unpleasant experience at dealership More

Everything was done in a timely manner. The service representive was very helpful and had very good personality I hope he will be there when I come back for other service. The turn over is s The service representive was very helpful and had very good personality I hope he will be there when I come back for other service. The turn over is so fast you never no from month who will be in the service department. More

2004 Highlander oil change and inspection The price of light bulbs in parts ($8.00 each) is excessive. Chris provided a coupon for oil change and kept me informed by phone of progress and co The price of light bulbs in parts ($8.00 each) is excessive. Chris provided a coupon for oil change and kept me informed by phone of progress and completion and helped me change taillight and license plate bulbs. Bob Seay More

Awesome Experience Totally pleased with customer service at this dealership. Jennifer Wylie/Wade Neal went over and above to get the job done in a competent manner. Totally pleased with customer service at this dealership. Jennifer Wylie/Wade Neal went over and above to get the job done in a competent manner. More

Above and Beyond The service representative went above and beyond his normal duties to make sure my needs were met. I will make sure I use Mark McLarty Toyota to servi The service representative went above and beyond his normal duties to make sure my needs were met. I will make sure I use Mark McLarty Toyota to service my vehicles and I will purchase my next Toyota from this dealership. More

Excellent Service! Excellent service! Samuel Harrison & J. Courtney are professional, timely and personable. My auto was serviced timely and the service center thorough Excellent service! Samuel Harrison & J. Courtney are professional, timely and personable. My auto was serviced timely and the service center thoroughly explained recommendations. Excellent job...!! More

Too expensive You were $600 more expensive on your tires then the same tires at a different facility I would’ve loved to of been able to use you but in the end you’ You were $600 more expensive on your tires then the same tires at a different facility I would’ve loved to of been able to use you but in the end you’re just too expensive More