Mark McLarty Toyota - Service Center

Scheduled maintenance Everyone at McLarty Toyota was friendly & helpful. I arrived at my appointment on time & they were on it! They even discovered a nail in my tire, whic Everyone at McLarty Toyota was friendly & helpful. I arrived at my appointment on time & they were on it! They even discovered a nail in my tire, which they patched. Thank you! We have been so pleased with our vehicle & the folks that have been along, every step of the way of our Toyota experience. Have a Merry Christmas & God bless!! More

Service maintenance Kind and courteous, was able to check car in and get shuttle back to work in reasonable time. Shuttle driver was very nice, no long wait for shuttle.. Kind and courteous, was able to check car in and get shuttle back to work in reasonable time. Shuttle driver was very nice, no long wait for shuttle... highly recommend... More

Brakes Outstanding service department!!!! The service man and the Tech ROCKED!!!! I am from Ohio notice I had a shake in my front end while under heavy braki Outstanding service department!!!! The service man and the Tech ROCKED!!!! I am from Ohio notice I had a shake in my front end while under heavy braking. I believe it was Christopher and Luis.- More

Review I have brought my vehicles here for several years and am satisfied with the service and friendliness. I also just recently bought a new RAV4 here. I have brought my vehicles here for several years and am satisfied with the service and friendliness. I also just recently bought a new RAV4 here. More

Great sevice Nick went above and beyond to make sure our truck was back for our Thanksgiving trip. He also made sure that when there was a mixup with a parts avai Nick went above and beyond to make sure our truck was back for our Thanksgiving trip. He also made sure that when there was a mixup with a parts availability, we were given a rental vehicle at no cost. More

Terrible customer service Made an appointment to have a recall fixed and another problem with the steering diagnosed. Get there at my appointment time and I wait 15 minutes be Made an appointment to have a recall fixed and another problem with the steering diagnosed. Get there at my appointment time and I wait 15 minutes beside my car for someone to acknowledge me. I finally go into one of the rooms and ask if i’m supposed to wait out there? They say yes. So out I go. 20 minutes waiting and then i’m Told they will have to check to see if they have the parts for the recall??? You had my VIN and I made an appointment??? The recall is fixed and they tell me they have to order parts for the other problem. This was 11/9. They say they will call when they get the parts. I call them on 11/27 because no one called. They said the parts came in on 11/13. It was fixed yesterday and they left oil stains on my drivers side floor mat and the inside of the door. Never had issues with service until it switched to McClarty. My next purchase will not be from one of their dealerships. More

Waiting to be acknowledged Same problem as last time. When I pull up it takes 10min or longer to be acknowledged. All kinds of people walk by my car but ignore me. Finally a pe Same problem as last time. When I pull up it takes 10min or longer to be acknowledged. All kinds of people walk by my car but ignore me. Finally a person will come out and either tell me someone will be there soon or it be the actual person. I feel a little uncomfortable and foolish sitting there. More

I had 8:00 appointment I had an 8:00 a.m. appointment for an oil change and tire rotation. Arrived at service dept at 7:50 a.m. At 9:10 a.m. my car had still not even been I had an 8:00 a.m. appointment for an oil change and tire rotation. Arrived at service dept at 7:50 a.m. At 9:10 a.m. my car had still not even been taken to the back. Nick Harper was the person I was dealing with and he told me the car in front of me had a 7:45 appointment and they were just now finishing him up so they would finish with me in about an hour! This was at 9:10 and I arrived 10 minutes early for an 8:00 appointment. He kept giving me excuses about not having enough people working, etc. That's not my problem. I went to the trouble to make an appointment because I had a meeting at work at 10:30 that morning! His manager did step in and was VERY nice and actually comped my service. He was very apologetic. When my car was finally finished, I asked Nick if my tires had been rotated and the air pressure checked because my light on dash said I had a low tire. "Oh yes ma'am. All checked and filled." No it wasn't. I had to stop on my way to work and put air in my tire. I was 5 minutes late for my 10:30 meeting at work from an 8:00 appointment for simple oil change and tire rotation. Nick was a nice guy and all but.... Then he asked me to be sure to give him all tens in the survey for my service visit! More

Toyota Care 5000m In and out as fast as possible! This is definitely THE dealer to buy from if you want fast and professional care after the sale! In and out as fast as possible! This is definitely THE dealer to buy from if you want fast and professional care after the sale! More

Service Excellent service writer (David Swiffard). Explained everything in great detail. He was very friendly he was very familiar with my vehicle. Very sati Excellent service writer (David Swiffard). Explained everything in great detail. He was very friendly he was very familiar with my vehicle. Very satisfied with personnel. More