Mark McLarty Toyota

McLarty Service Review Positives: Once your vehicle is there to be services the technicians are usually very quick and efficient. The service representative that takes your Positives: Once your vehicle is there to be services the technicians are usually very quick and efficient. The service representative that takes your vehicle is usually extremely committed to getting you what you need. I love the shuttle delivery people. They get me to my job and then back to pick my vehicle up. Negatives: Trying to set the Service appointment up or to call back to check on your vehicle. You only reach the front office. When I was transferred back to "Service" no one would answer. More

great car buying experience! This is our second car to purchase from McLarty. Their salesman was courteous and knowledgeable and was willing to negotiate and explain what we were This is our second car to purchase from McLarty. Their salesman was courteous and knowledgeable and was willing to negotiate and explain what we were getting in the vehicle. The service staff were very engaging and helpful and made us really feel at home. More

Polite and attentive Service Tevin listened to my service needs. He found the necessary service agreement and followed through with making sure my vehicle was serviced properly. Tevin listened to my service needs. He found the necessary service agreement and followed through with making sure my vehicle was serviced properly. Also, he kept me informed along the way. I will request him again. More

wait for service Takes a long time for a service advisor to come out to find out why you are there. Children are not "cute" in TV commercials. Takes a long time for a service advisor to come out to find out why you are there. Children are not "cute" in TV commercials. More

Had problem with jerking I took my car in because it was jerking. They told me it was because of a recall and i need a tune up. They replace the recall. Two days later servic I took my car in because it was jerking. They told me it was because of a recall and i need a tune up. They replace the recall. Two days later service said it was fix. I went to pick up my car drove on freeway. Then i experienced the jerking again. Call then back told them it was doing the same thing and they told me to bring it back probably was a bad part. Took it back service said maybe we need to put it on a machine. Thirty minute later they said it was in transmission and that was on me. So i went to got my car took it to another dealership and trade it. I feel when they replace the part and told me it need a tune up they should have told me then instead of telling me it was fix. Waste money on tune up that i didn't need. More

Appointment did no good Had an 8:40 appointment to get oil changed, tires rotated and windshield wiper blades. I was told when I made the appointment to allow up to one hour. Had an 8:40 appointment to get oil changed, tires rotated and windshield wiper blades. I was told when I made the appointment to allow up to one hour. It took a little over two hours. I was told they overbooked the appointment times and 4 appointments were ahead of me. I missed an appointment because of this and shared my dissatisfaction with the customer service agent who gave me a card for a free oil change next time. Also, it took ten minutes for someone to come out to my car after driving parking in the service area bay. I finally just got out of the car and stood my it ..... More

Complete disregard for appointment times The majority of my service visits have had a specific appointment time. I have never missed an appointment nor been late. My review of this most recen The majority of my service visits have had a specific appointment time. I have never missed an appointment nor been late. My review of this most recent service visit is the same as most of appointments I have experienced. Arrived early, checked in and communicated not once but twice that I had an appointment for noon. I sat and watched car after car be moved in front of my car. At 1:30, I went to the desk and inquired as to why 6-8 cars had gone before me. The attendant stated, “well, they have an appointment “. I informed her that I too had an appointment and it was now 1.5 past that appointment. The lady asked who checked me in and I stated she did. The lady asked if I told her I had an appointment and I told her yes, not once but twice. The lady said we will get yours next. I watched as they pulled my car to empty stall and it sat there untouched while 3-4 cars were done in stall next to mine. Now we are approaching 3pm, I go back to the desk and I am told that the other technician may have went to lunch. I did not leave the dealership until almost 4pm. I realize things happen but I do not recall but maybe 1 time that this service dept has been close to my scheduled time. This is unacceptable to me and is enough for my business to go elsewhere. I completely understand it could take 3-4 hours if I just stop by without notice. But it is the same thing time after time. I would not think it is just me, I have to believe many customers have experienced this same thing. More

15,000 service I always have a great experience with the service department. Nick is always attentive to my needs when I come in for serve to my vehicle. I always have a great experience with the service department. Nick is always attentive to my needs when I come in for serve to my vehicle. More