Mark McLarty Toyota

Not impressed this time I recently used McLarty Toyota to diagnose a knocking noise in my engine. Without any disassembly or indication of tests run the source of the noise w I recently used McLarty Toyota to diagnose a knocking noise in my engine. Without any disassembly or indication of tests run the source of the noise was determined to be a failing crankshaft bearing. I was surprised to hear the suggested fix was to replace the engine. Even if the diagnosis is correct, I would never consider such drastic measures without definitive proof of the problem. There was no suggestion made to investigate further. This rush to judgement in my opinion showed a lack of attention to detail. I will be taking my car elsewhere and the McLarty diagnosis may be confirmed, but I will be looking for a service facility that is more thorough and does not expect their customers to blindly accept unproven, drastic recommendations. I have used McLarty once before and received very professional treatment from Cara, so I will still consider using them again. Before these two visits with McLarty I was a loyal Landers customer for 30 years. More

Replaced recall part on door. My advisor was very pleasant and helpful. I live 30 minutes away and I am 74 years old. I asked for a rental car and they said yes. The ladies My advisor was very pleasant and helpful. I live 30 minutes away and I am 74 years old. I asked for a rental car and they said yes. The ladies in the rental department were very friendly and helpful as well, especially Ragan. When I brought the rental car back, I left my garage door opener in the rental car and Ragan helped me get it back!! More

Help me quick - PLEASE! Driving cross country, needed quick service BINGO Mc Larty Toyota to the rescue..had me back on the road "lickety split"! Much appreciation to the sta Driving cross country, needed quick service BINGO Mc Larty Toyota to the rescue..had me back on the road "lickety split"! Much appreciation to the staff! Barbara Hardinh More

Very Happy Customer!!!! My sales man was very kind and helpful, i was comfortable and very pleased. He was patient and answer all my questions. Help me got the best deal! My sales man was very kind and helpful, i was comfortable and very pleased. He was patient and answer all my questions. Help me got the best deal! More

Service Department I love the quick friendly service that was given on Tuesday morning. Eddie greeted me with a smile before I could let the window down. April the renta I love the quick friendly service that was given on Tuesday morning. Eddie greeted me with a smile before I could let the window down. April the rental department manager did as well. More

Oil change and new wipers I didn’t. Make an appointment but my car was taken in quickly and the area for customers to wait is very comfortable. I enjoyed a caramel latte and wa I didn’t. Make an appointment but my car was taken in quickly and the area for customers to wait is very comfortable. I enjoyed a caramel latte and waited on my car. Although 2 hours seemed like a long time for just those two things, it was ready and I drove out. Yes, the car is in my husband’s name, but I was the one who brought it in! DONNA Meeks More

Worst experience turned into the BEST POSSIBLE Thanks To GM GM Tom saves Mclarty Toyota with the unbelievable service & integrity he showed as well made the company shine! Had FJ 3 transmission Alternator then GM Tom saves Mclarty Toyota with the unbelievable service & integrity he showed as well made the company shine! Had FJ 3 transmission Alternator then vehicle would not even start after all the work on the third one! I immediately ask to speak to TomGM which he turned all the negativity & horrible service into the best visit I ever been hosted to . I told him that I didn’t want the FJ again due to all the issues with numerous conversations not good with service department but Tom & Zach got me a new camery with everything paid as well lower payments and it being a 2017 just all around a deal you could not dream about ! If there is one thing Mclarty has by far the BEST GM in the bussiness he needs to be regonized for how he listen to every word I said he stated that Toyota and dealership were at a decision to do nothing but have the integrity & honesty to put me again in a brand new 2017 SE Camery with lower payments no sales tax it was a swap if the keys in which ZACK who did Toms work but Zach was very polite & professional in the process! But still who ever reading this you need to stop if your in the same building go immediately and shake Tom hand and tell him how great of a GM he is! You will not find a human as strong minded as well with the skills of communication as well integrity he has ! So please I ask to make sure he gets told how much he saved Mclarty reputation as well how awesome of a man he is as well as GM ! You don’t realize how great of a GM he is ! If he is not given a raise or some type of regenition from what he did for Mike Gates and his FJ you guys don’t get it as a company then on what sales is about? But obviously I will give every referral to Zach as well tell that story to every one on you can’t find a better dealership in America that has the GM that Mclarty has that’s one man who knows what it takes to put there company at #1 ! I have to say everybody I delt with was not good at all from some smart xxx’s treated me like a joke to the GM who took my complaints and LISTENED TO IT ALL then specifically ask what can he do and exactly what I told him I wanted I got that there is somebody who is a diamond in the rough who is a BEAST at what he does but he does it by two simple acts that is communication & integrity that simple ! If your sales and service members pick up on two of the most simple things Communication & Integrity you guys have no idea how much your business will step up to a notch that sets the bar but they must have the skills & will as Tom did which was something anybody can do but Tom applied those skills with just basic communication & integrity because of that you guys have the best Toyota Dealership in the Southeast and by far the top GM by far in the state as well as top on the country ! Tom needs to be rewarded on a job I can’t even explain how great of a person & job he did! Again Zach was good did what the job implied to get the vehicle sold ! You guys went from the worst piece of xxxx dealership to by far after talking with Tom to the BEST DEALERSHIP by far , one in its own league because he did what is right and what a sales & service consultant does if they want to be #1 ! I’m still talking about how great of a place is that being Mclarty Toyota NLR with one of best GM in the US ! Respectfully Mike Gates More

Great service Zach Walker was super helpful. I was actually going in to buy one vehicle to replace my wifes total. Got 2 for just a little more than I was paying Zach Walker was super helpful. I was actually going in to buy one vehicle to replace my wifes total. Got 2 for just a little more than I was paying for the one that I replaced. Will go back next time I need a car. More

Quick service I had made an appointment for 7:00am and the service writter got my vehicle right in and out and I was on my way. I had made an appointment for 7:00am and the service writter got my vehicle right in and out and I was on my way. More

Oil change/routine service Great customer service, and amazing visit. Purchased vehicle at a different dealership, and happily followed Jennifer Wylie to you all. Pleasantly sur Great customer service, and amazing visit. Purchased vehicle at a different dealership, and happily followed Jennifer Wylie to you all. Pleasantly surprised. Will recommend your dealership to everyone. More