Mark McLarty Toyota

I felt I was recommended a job which I didn't need Pickup was riding rough, I didn't feel comfortable getting it over 40. Took it to your dealership to have it diagnosed and have a quote on an overdue Pickup was riding rough, I didn't feel comfortable getting it over 40. Took it to your dealership to have it diagnosed and have a quote on an overdue timing belt, water pump, etc... The quote on the timing belt sounded about fair but the quote to change the plugs, wires, and valve cover gasket (1000) seemed ridiculous. I decided to take it home, do the job myself. When I changed the plugs I didn't see any evidence of needing a valve cover replacement. Took it to a different mechanic to do the timing belt and check the valve cover. He absolutely recommended against the valve cover. I feel like the representative at McLarty was just trying to run up a bill on me. I could've gotten the misfire diagnosis for free from orielly. Not very happy I was misdiagnosed and charged 130 for the diagnosis. More

Great Buying Experience We have used the same sales person several times because we trust him. We always feel secure that we are getting a great and fair deal We have used the same sales person several times because we trust him. We always feel secure that we are getting a great and fair deal More

Lemon I purchased a lemon from this dealership. Rather than exchange this vehicle immediately they gave me a hard time about it. The top manager Tom Lewis d I purchased a lemon from this dealership. Rather than exchange this vehicle immediately they gave me a hard time about it. The top manager Tom Lewis did not even want to talk to me. Very disappointing. The issue was finally resolved but with lots of stress and strain on my part. The salesman who sold it to me was wonderful and worked hard to help me. More

Good buying experience Bart listened and understood I was short on time. He was quick to get me in a test drive in the Toyota Tundra I was interested in. Closed the deal on Bart listened and understood I was short on time. He was quick to get me in a test drive in the Toyota Tundra I was interested in. Closed the deal on the truck in less than an hour of driving on to lot. More

excellent service Excellent service and excellent quality of work. Comfortable and friendly waiting area with coffee and water available. Service was complete in a re Excellent service and excellent quality of work. Comfortable and friendly waiting area with coffee and water available. Service was complete in a reasonable time. Service Reps very helpful. More

Understaffed. Ow. Clearly understaffed. Slow. I saw several (3) very frustrated customers. Hour and a half for an oil change. Review requires twenty five actual real w Clearly understaffed. Slow. I saw several (3) very frustrated customers. Hour and a half for an oil change. Review requires twenty five actual real words. More

Helpful and Proficient I'm a new owner. This was my first service visit. I feel this place gives top notch customer service. They are VERY proficient. I felt very comfortabl I'm a new owner. This was my first service visit. I feel this place gives top notch customer service. They are VERY proficient. I felt very comfortable and we'll appreciated for my business. I'm so happy my car is with with Mark McLarty. More

Service was done promptly. Chris was very courteous and friendly. Department is always clean and inviting. I love my Toyota Highlander. One happy customer. T was done promptly. Chris was very courteous and friendly. Department is always clean and inviting. I love my Toyota Highlander. One happy customer. Thanks More

Prejudice I arrived at the dealership and waited to be checked in because of a backup, after approximately 5 minutes and being next in waiting lane, another vec I arrived at the dealership and waited to be checked in because of a backup, after approximately 5 minutes and being next in waiting lane, another vechicle pulls up and a white man steps out and he is serviced before me, I had an appointment also and my time is just as important as the next person More

Warranty work Took longer than expected to get simple o rings in to fix my truck. Communication could have been better to start off with on how long it would take Took longer than expected to get simple o rings in to fix my truck. Communication could have been better to start off with on how long it would take More