Mark McLarty Toyota

This place is HORRIBLE! Bought from Hayle. Bought a 2 1/2 year old Toyota Corolla December 2023. This place doesn't even do minor checks of the cars to determine the conditi Bought from Hayle. Bought a 2 1/2 year old Toyota Corolla December 2023. This place doesn't even do minor checks of the cars to determine the condition and potential problems they sale. My air condition didn't work. Couldn't tell this myself right before Christmas in the rain & and in the parking lot. It was freezing cold out. Contacted my sales girl and she told me they do check the vehicles. I was told that its because the car came from their other dealership that it wasnt checked! No excuse!! Your still the dealership selling me the car!! They definitely do NOT prior to selling a car. She told me they would take care of it so I took the car ( hour drive ) in for inspection & repair. They told me it was damaged and would be over $1,000 to repair!! Repair they refused to cover. She said she would go talk to her manager. The manager who refused to speak to us, the CUSTOMER, to tell us it wouldn't be covered and why. Sorry customer service!! Your time is more important than mine I guess? If your going to be this way to a paying customer, the least you can do is tell them yourself. My husband was able to make this repair for $200.00 in a short length of time. The point is how we were treated, lack of service and treating customers with respect, and doing basic inspections of cars prior to the sale if it's sold at your dealership. I will be looking for a new car in the near future as an upgrade. I definitely WILL NOT be returning there. I will also tell others to NOT go there. Charging $1,000 for a $200.00 repair is highway robbery. Sad to try and do that to A CUSTOMER! When a car was sold like that!!! More

We had a great experience with Latrez at Mark McLarty Toyota. He worked quickly and was very knowledgeable and helpful. Toyota. He worked quickly and was very knowledgeable and helpful. More

I took my new car in for first service they didn’t believe me when I told them I had nitrigen in my tires and when rotated them put reg air in them then I found a dent in car they took pictures BEFORE believe me when I told them I had nitrigen in my tires and when rotated them put reg air in them then I found a dent in car they took pictures BEFORE the work but said they were blurry ! The dent was minor 100 dollars repair ! But guess when you only spend 25 thousand on a car and not 80 on one you get treated poorly ! After looking at the other reviews I’m not alone ! Wished I looked at the reviews before I purchased from them More

I would advise anyone looking for a vehicle to look elsewhere. The customer service has the morale compass of the ruler of North Korea...and I'd be surprised if they would be able to find their house! elsewhere. The customer service has the morale compass of the ruler of North Korea...and I'd be surprised if they would be able to find their house! How many times does it take leaving messages for someone to give a reply? The answer is unknown, cause we call every few hours and leave yet another message.... The person that says they are in charge won't give their name. Probably cause they are the biggest problem at this facility. Go look for a car, truck or whatever somewhere else!!!! More

The worst experience I have ever had! !! I spent $1900 plus tax for them to rip out my dashboard and put back in crooked and refuse to correct! They put my light handle in backwards and le !! I spent $1900 plus tax for them to rip out my dashboard and put back in crooked and refuse to correct! They put my light handle in backwards and left a fuse on the floor and now I have no dashboard light at night. DO NOT DO BUSINESS WITH MARK MCLARTY TOYOTA!!! Will lie and tell you they will correct work but don’t correct! I am escalating this complaint!!! More

Purchased a QX60 infinity was told it had the technology package, it did not therefore I paid too much for the vehicle had the vehicle 12 hours returned it they were not going to give me all of my money bac package, it did not therefore I paid too much for the vehicle had the vehicle 12 hours returned it they were not going to give me all of my money back to put down on another vehicle so I had to stop payment on my check however they stole the down payment $500 said it was non refundable More

I purchased my third vehicle with Latrez this week. I wouldn't go anyway else. EVERYONE is always friendly and helpful!! I actually drive twice the distance to reach this Toyota dealership. Keep up I wouldn't go anyway else. EVERYONE is always friendly and helpful!! I actually drive twice the distance to reach this Toyota dealership. Keep up the good work McClarty Toyota employees! Customer service wins every time. More

This dealership sold us a used mustang. During the test drive the car was making a noise and the salesman heard it. He said the car hadn’t been through service yet but they would fix everyt During the test drive the car was making a noise and the salesman heard it. He said the car hadn’t been through service yet but they would fix everything on the car. We offered to leave the car there to give them time to service it because we didn’t have to take it home that day. We were told the problem was fixed and no need to leave it. The problem was not fixed. Our phone calls to the dealership went unanswered. I reached out to our salesman who brought the car in for an appointment. The service department asked us to come get our car because they don’t service ford vehicles and don’t have time to look at the car. I called and asked for a manager and didn’t receive a call back. I emailed the gm and haven’t received a response. I just filed a claim with the BBB. McLarty should be responsible for fixing this car. I’ll not purchase another vehicle here again. More

Purchased a 2018 Toyota Tundra. Tie rod ends were completely worn out and steering could not be aligned after carfax and the dealership reported a alignment and good safety inspecti Tie rod ends were completely worn out and steering could not be aligned after carfax and the dealership reported a alignment and good safety inspection. Mentioned the issues to the dealership and got no response. Oil also was black as coal 50 miles after they said they changed it. Reccomend you do not purchase from here and especially do not trust absolutely anything they reported to carfax. 2 weeks later I find out I have a slow coolant leak and no response again. They do not care as long as they got the sale. More

I PURCHASED MY FIRST CAR FROM MCLARTY TOYOTA WHICH EVERYTHING WAS GOOD UNTIL I GOT TO THE FINANCE OFFICE. THE MINUTE I WALKED THRU THE DOOR THE FINANCE MANAGER SUCKED ALL THE ENJOYMENT OUT OF MY PURCH EVERYTHING WAS GOOD UNTIL I GOT TO THE FINANCE OFFICE. THE MINUTE I WALKED THRU THE DOOR THE FINANCE MANAGER SUCKED ALL THE ENJOYMENT OUT OF MY PURCHASE. TO TOP IT OFF THINGS GOT WORST WHEN I DIDN'T PURCHASE THE EXTENDED WARRANTY AT WHICH TIME THE FINANCE ASSOCIATE WAS TO PUT MY FIRST PAYMENT OUT FOR 45 DAYS WHICH A WEEK LATER I FOUND I WAS ONLY GIVING 30 DAYS. BOTTOM LINE FOR A DEALERSHIP TO HAVE A GOOD SALES TEAM AND A TERRIBLE FINANCE DEPARTMENT THAT DONT CARE ABOUT YOUR FIRST OR LAST PURCHASE. YOU WILL HAVE BETTER SERVICE AT A BUY HERE PAY HERE. AND JUST THINK MY DAD WAS GOING TO GET A CAR THERE AND WENT ELSEWHERE DUE TO THE FINANCE DEPARTMENT. More