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Mark McLarty Ford - Service Center
Little Rock, AR
517 Reviews
517 Reviews of Mark McLarty Ford - Service Center
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December 31, 2014
Horrible customer service! will never buy from this place again! Cust service is horrible & they don't fix your issue. Just give you a lame excuse & send you on your way will never buy from this place again! Cust service is horrible & they don't fix your issue. Just give you a lame excuse & send you on your way More
by MzThomas
Employees Worked With
The entire staff
August 23, 2014
Don't walk-RUN from the service department! The service department, namely Alan and his supervisor David, are shockingly insincere and lacking any tack and depth in assisting with a problem they The service department, namely Alan and his supervisor David, are shockingly insincere and lacking any tack and depth in assisting with a problem they created in getting a service recall completed. I understand that a service recall isn't a money maker, but a new customer to Ford such as us would be. It is mind blowing that they have such an arrogant, sarcastic young man working the front desk and the phones. His is the first face that a customer sees as he represents their company and yet they allow his type of attitude and behavior toward customers, and a corporate customer as well. Word of mouth is everything in their business and they lose money everyday with the incompetency they have placed in the service department. I'll be writing letters to corporate to help them know the bomb they're sitting on. I'm glad they aren't the only game in town. More
by Npfordlost
Employees Worked With
Alan, David
August 22, 2014
Excellent Service I went in for the advertised Ford Works special. I was greeted at my car with a smile and a hand shake. I gave my request and was shown the lounge. Wh I went in for the advertised Ford Works special. I was greeted at my car with a smile and a hand shake. I gave my request and was shown the lounge. While in the service lounge I was offered soft drinks, coffee, and popcorn, WOW! After a reasonable wait my truck was done and I was checked out. Great service, I will return. More
by 65roses
Employees Worked With
Justin
June 04, 2014
Unbelievable I purchased 2012 used suv from northpoint and after having it a week it was making strange noises so I took it to their service department I had to le I purchased 2012 used suv from northpoint and after having it a week it was making strange noises so I took it to their service department I had to leave it and they kept my car for 13 days and it was never fixed they nevered tried to reach out to me just horrible service all around More
by blue1400
Employees Worked With
Allen, Brittany, Bob
August 04, 2012
Whenever we have had to bring our car in for service or something else, the dealership and personnel have been great. They always call and give us an estimate before doing the work and they finish the wor something else, the dealership and personnel have been great. They always call and give us an estimate before doing the work and they finish the work in a timely manner. We have been very satisfied with the work they have done for us on our car. More
by Doug Van Skiver
Employees Worked With
Jonathan
September 10, 2011
My kids had just bought a used car for $7,000. Less than 30 days after the 30 day warranty expired, the transmission went out and now the kids have to come up with $2,000 to get the car back. They don't ha 30 days after the 30 day warranty expired, the transmission went out and now the kids have to come up with $2,000 to get the car back. They don't have it. I think this is unfair and not very customer service oriented. They should have at least offered to pay for 1/2 of the bill since they had just sold them the car. If I bought a car for that amount of $, I would expect it to be in proper working order for several months, at least. More
by barbsta
Employees Worked With
Unknown Name
August 19, 2010
I went to the dealership on Saturday morning (8/14/2010)for an oil change and tire rotation on my 2007 Ford Escape. I was met in the service department by Richard Whitaker inquiring if I was in (8/14/2010)for an oil change and tire rotation on my 2007 Ford Escape. I was met in the service department by Richard Whitaker inquiring if I was interested in a new vehicle. I had not planned on purchasing a vehicle that day, but left the dealership in a beautiful White 2010 Ford Edge! Beautiful vehicle...Thanks to Richard for making that happen!! Could not be happier and have already referred a friend to him. More
by Jhalsell
Employees Worked With
Richard Whitaker
