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Mark McLarty Ford - Service Center
Little Rock, AR
517 Reviews
517 Reviews of Mark McLarty Ford - Service Center
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May 25, 2018
Very good customer service Very bust place but the service advisors do what they can to get you in and out. They seem to be really good at warranting their work as well. Very bust place but the service advisors do what they can to get you in and out. They seem to be really good at warranting their work as well. More
by DJISHERE7
Verified Customer
May 25, 2018
Excellent service Brought my car in for maintenance, Justin Habel is my service advisor because he always takes such good care of me and my car or truck. Brought my car in for maintenance, Justin Habel is my service advisor because he always takes such good care of me and my car or truck. More
by JPUCKETT
Employees Worked With
Other Employees :
Bill Carter, Alfonso Guevara, Lee Moore, Shona McAtee, Mike Allen
May 25, 2018
Slow and unattentive No one came out to get my car for several minutes. It took 2 hours for an oil change! This was quick lube??? The service female that took my car ba No one came out to get my car for several minutes. It took 2 hours for an oil change! This was quick lube??? The service female that took my car back did not care that I was waiting so long. More
by DEBBIESTRAHAN01
Employees Worked With
female with brown hair
January 05, 2017
Very Good First Experience It's now Mark McLarty Ford. I took my 2014 Ford Escort to this dealer for routine service. My experience was excellent, pleasant, and fast -- so fast It's now Mark McLarty Ford. I took my 2014 Ford Escort to this dealer for routine service. My experience was excellent, pleasant, and fast -- so fast that I couldn't finish my work in the comfortable waiting area complete with work stations. I'll be back for my next routine checkup. More
by SheldonR
Employees Worked With
Jonathen Manek
December 09, 2015
Honesty goes a long way Though things started off on a rocky foot, management stepped up and did what was right. Thankful for the recognition of good customer service. T Though things started off on a rocky foot, management stepped up and did what was right. Thankful for the recognition of good customer service. The truck is running well again. The woman that is over the customer waiting area is amazing. More
by davidb
Employees Worked With
stephen
September 07, 2015
It took an hour and twenty m inutes to balance a tire I took my vehicle in for service after it had thrown a weight on the tires I had recently purchased from North Point Ford. Got there at 6:45 AM to be I took my vehicle in for service after it had thrown a weight on the tires I had recently purchased from North Point Ford. Got there at 6:45 AM to be first in line in hopes that I wouldn't have to wait too long just to have the tire rebalanced but an hour later was told it would be only 5 more minutes ("They're working on it now"). 20 minutes later the car was finally ready. It should not take an hour and twenty minutes to rebalance a tire. More
by fatboy1351
Employees Worked With
Justin Habel - Srevice Consultant and David Brown - Service Director
June 22, 2015
they will fight for the customer We took our 2002 Ford Thunderbird to North Point knowing we needed a complete tune up. The car is 14 years old and has most original parts. While th We took our 2002 Ford Thunderbird to North Point knowing we needed a complete tune up. The car is 14 years old and has most original parts. While there, we asked the AC to be looked at and found a crack in the compressor. Our after-market warranty company was extremely hard to deal with. The service folks at North Point did not flinch, but immediately went to work to have the Warranty pay what it said it would, even after I had suggested we go on without them. These are good people trying to do the right thing for their customers, and it makes me happy to have a Ford. More
by Winston06
Employees Worked With
Steven and others at Service Dept
April 01, 2015
Help When Needed We are from out of state staying with a grandchild at Baptist Health Rehab. On our 2015 MKC, we needed and received The Works Fuel Saver Package, t We are from out of state staying with a grandchild at Baptist Health Rehab. On our 2015 MKC, we needed and received The Works Fuel Saver Package, the Quick Lane Multi Point Inspection and a Complimentary Wash all in a reasonable amount of time. This time was spent in a very nice waiting area and all employees I had contact with were knowledgeable and courteous. More
by beverly fisher
Employees Worked With
Robert Lang
March 21, 2015
Great service Best customer service I ever had at a dealer. I received a coupon for a free oil change and brought in my car. They took me immediately, sent me to Best customer service I ever had at a dealer. I received a coupon for a free oil change and brought in my car. They took me immediately, sent me to waiting area where a sweet dear lady gave me warm sticky bun and hot chocolate. My car was done as promised and I was sent on my way....all were friendly and helpful....thank you. More
by o5retired
Employees Worked With
Sydney
February 05, 2015
service Allen Buck in your service department is the man. Sometime in April or May 2014 I received a letter from the Ford Motor Company about an extension on Allen Buck in your service department is the man. Sometime in April or May 2014 I received a letter from the Ford Motor Company about an extension on lighting control module. After the technicians looked at my car, he said they would order trhe module but it could take up to a month or longer as it was on backorder. My car was repaired this week and I expect no further problems .Allen was very friendly and professional in my interaction with him. Because of this, we have contacted one of your salesman regarding purchasing a car. More
by ray
Employees Worked With
Allen Buck
